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Operations Team Executive

2 months ago

Dublin, Ireland CPM Ireland Full time

The focus of this role is to provide best in class administrative and back-office support to the CPM Guinness Quality Team who are responsible for the quality of an amazing range of Diageo draught beer brands such as Guinness, Guinness 0.0%, Harp, Rockshore, Rockshore Cider, Carlsberg and Smithwick’s.  The Operations Team plays a vital back-office role in supporting the Guinness Quality Team to ensure consumers receive a perfect pint on every occasion.

Every member of the CPM team contributes to the overall growth of our business. People are at the core of CPMs business proposition so as a key member of the CPM Operations team this role is expected to make a significant contribution to the culture within CPM, via demonstrable initiatives to drive best practice and continuous improvement. A winning attitude combined with a digital mindset is essential for success in this role.

The Primary Responsibilities for This Role Are:

Supporting the Field Teams with administrative support to enable them to do the best possible job in field, while ensuring our clients have the necessary administrative support as required.

 

Reporting / IT

·         Preparation and distribution of client reports as per agreed timelines.

·         Use the full range of MS Office software with a real focus on MS Excel.

·         Act as the first point of contact for Field Team IT issues such as IPAD access and password recovery and escalate to the CPM IT Team if necessary.

·         Preparation of accurate customer invoicing.

 

General Account Administrative Responsibilities –

·         Effectively distribute emergency breakdown calls across a team.

·         Process onboarding and offboarding of team members.

·         Update and maintenance of Field Team Call files.

·         Liaise with the team to arrange call coverage.

·         Organisation and coordination of any client or field team meetings.

·         Development of training materials for the field team, Eg. any new Health & Safety or training modules

 

Logistics and Assets co-ordination

·         Arrange and maintain inventory and uniform levels with field staff.

·         Arrange ordering, allocation and distribution of program assets with all field staff

·         Maintain account staff contact details.

·         Maintain asset log of all vehicles, vehicle assets, fuel cards, toll tags and insurance for team

·         Liaise with field staff to ensure sufficient equipment on hand at all times and arrange replacements if required

Requirements

  • Minimum of 2 years experience in an operations, reporting or administrative role desirable.
  • Administration experience in fleet management.
  • Strong MS Office knowledge and experience desirable.
  • Knowledge of the Salesforce/ EDGE platform would be advantageous.
  • Organised and can manage a host of priorities
  • Experience of effectively working in a team environment.
  • Strong written, verbal and phone communication skills.
  • Ability to build and maintain excellent relationships across the wider CPM and Diageo teams
  • Initiative and ability to perform independently and without direct supervision
  • Problem solving skills
  • Great attention to detail
  • Effective time management and organisation skills
  • Commitment to customer satisfaction and project success
  • Energetic and enthusiastic 

Qualifications

Leaving certificate

Benefits

  • Hybrid working conditions- minimum 3 days per week in the Dublin office.
  • Employee Assistance Program.
  • Subsidised personal development opportunities.
  • Bike to work scheme