Experienced Hotel Receptionist

2 months ago

Dublin, Ireland The Fitzwilliam Hotel Full time

The five star Fitzwilliam Hotel is uniquely positioned on St Stephen's Green, paces away from Grafton Street, Ireland's shopping location. Understated luxury, a fresh approach and impeccable service make the Fitzwilliam Hotel the perfect retreat for business and pleasure.


The Fitzwilliam hotel has an exciting new opportunity for an experienced Hotel Receptionist.


The hotel has been awarded Great Place to Work for the second year in a row, as well as achieving Gold Level for Failte Ireland's Outstanding Employer Certification for 2024 and is in the top five luxury hotels in Dublin according to Travel & Leisure Magazine (2023).


The role involves:

  • Providing an outstanding guest experience by exceeding guest expectations.
  • Carrying out all tasks in accordance with procedures as outlined in the Front Office Standards Manual.
  • Ensuring all tasks and checklists are actioned and completed during shift.
  • Having comprehensive knowledge and actively promoting the surrounding area of Dublin.
  • Maximising all available sales opportunities by actively upselling the hotel facilities and rates.
  • Ensuring that all aspects of security and cash handling are followed at all times in accordance with the Hotel Policy.
  • Having the highest standards of presentation and cleanliness at the Front Desk.


The ideal candidate must have:

  • Excellent communication skills both verbal and written
  • Previous experience of Opera reservations system is preferred
  • Exceptional selling skills both upselling and cross selling
  • Attention to detail
  • Strong customer focus skills
  • Positive attitude to work
  • Enjoys a sense of empowerment and a want to improve
  • The ability to work shifts and weekends


Benefits

Focus on development & progression, Bike to Work, Travel Tax Incentives, discounted city centre car parking, discounts on hotel accommodation, discounted health insurance, uniforms & items laundered with discounts on personal laundry/dry cleaning, staff food, reward programmes such as long service awards and staff recognition and incentives including Employee of the Month/Year, Refer a Friend bonus

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