Client Care Manager

2 months ago

Swords, Ireland Connected Health IE Full time

As an Client Care Manager you are responsible for your own dedicated geographic territory. You will work alongside the other Client Care Managers and Senior Management team to ensure the safe and effective provision of care to all of our service users. You will be the direct point of contact for your colleagues regarding the service users that are in your area. As a Client Care Manager you will work with your Coordinator and Quality Monitoring Officer to ensure that all care packages are reviewed effectively and that any changes are brought to the team.


What we offer you:

  • The opportunity to work as part of a growing home care company, which genuinely prides itself in supporting its care workers.
  • €200 Sign on Bonus*
  • Competitive Salary
  • 20 days paid holidays per annum
  • Refer a friend scheme €200 for each referral
  • Excellent training provided, and support for further training and development
  • Opportunity for further career advancement within the company
  • Laptop and Work Phone
  • Transportation to be discussed at Interview Stage


ROLES & RESPONSIBILITIES:

        Maintain a solid relationship with the coordinator working together on development and growth in the assigned area.

        Will be able to work towards business growth targets and KPI's.

        Accountable for the provision of on-call telephone services in your area Monday to Sunday ensuring effective management.

        Will be responsible for direct line management of area specific Care Team, including but not limited to management of weekly workload, annual leave, staff sickness, staff supervisions and spot checks, team meetings, staff appraisals and disciplinaries.

        Following internal company process and procedure, liaising with the Finance and HR Team.

        Ensuring regular communication on a team and individual basis.

        To manage the 12-week induction of new starters for designated area as well as supervision and appraisals.

        Manage and attend Client reviews as required.

        Deal directly with Care Managers and Health Trusts as required.

        Manage the onboarding of new clients.

        To provide emergency care assistant cover as required.

        Efficiently and effectively report safeguarding / client issues to direct Line Manager when required.

        Communicate and participate effectively with the Quality and Compliance team re: HIQA and Incident Management

        Ensure quality of service provision and liaise with the Quality Monitoring Officer as required.

        Accountable for the quality and maintenance of Client care folders on a monthly basis. Ensuring that all details are up-to-date and of a high standard and ensuring daily records are collected and filed monthly.

         Assist with the personal development of the staff within the Care Team and ensure staff issues are dealt with satisfactorily as they arise in an efficient and confidential manner.

        Assist the Senior Management Team with developing channels of communication across the company and ensure open communication is fostered.

        Produce a monthly management report to the Line Manager concerning performance.

        Prepare for and carryout own team meetings for your area.

        Complete all actions on daily call handler logs associated with your area.

        Complete a daily check in system to have accountability of self.

        Attend staff, team, management, and board meetings as required.

        Keep abreast of changes implemented in the Domiciliary Care Industry.

        To ensure the continuous improvement of service delivery

        Ensure staff are appropriately trained by have overview of all mandatory training and booking staff on courses as appropriate.

        Be prepared to participate in events and publicity as required.

        Demonstrate leadership, empathy and flexibility to manage changing working environments.

        Manage hours and build commissioned hours in your area.

        Report leavers in a timely manner to the Quality and Co-ordination teams

        Support the business within your role to retain staff as much as possible.

        Complete monitoring, spot checks and assessments as and when required for staff and clients in your area.

        Liaise with commissioners and stakeholders around changing needs, concerns and incident management as per compliance policies and procedures.

        Communicate effectively with co-ordination team and commissioners around hospital admissions and discharges.

        Manage sickness and all other absences as per absence management processes and ensure return to work meetings are completed in a timely manner.

        Be responsible for gathering feedback from commissioners, stakeholders, staff, clients and relatives to support the business in service improvement.

        Be trained in safeguarding and support your staff to have an open and transparent culture as well as managing incidents through the safeguarding policies and procedures and safeguarding team 

The post holder may be required to undertake such other duties as may be required to meet the needs and responsibility of the Company.


ESSENTIAL CRITERIA:

  • Excellent written and verbal communication skills
  • Experience in team management, rotas and on-call phone
  • A minimum of 2 years experience in Homecare
  • Ability to plan and organise own workload - Full, Valid driving licence
  • You must be prepared to undertake Garda Vetting
  • Full QQI Level 5 in Healthcare and QQI Level 6 Supervisory Management
  • Flexibility to work outside normal working hours if necessary


DESIRIBLE CRITERIA:

  • Previous management experience in a homecare setting

#CCM

  • Deputy Social Care Manager

    4 weeks ago

    Swords, Ireland Daffodil Care Group Full time

    Daffodil Care Services are currently recruiting a Deputy Social Care Manager in our Semi - Independent residential care service based in Kinsealy, North Dublin.Who we are:Daffodil Care Services is one of Irelands leading social care service providers. We provide a range of services to meet the needs of young people and their families,...

  • Catering Assistant

    5 months ago

    Swords, Ireland Trinity Care Nursing Homes Full time

    An Exciting opportunity for the right candidate.AnovoCare Nursing Home is part of Trinity Care Group a well-respected, multi-award-winning Nursing Home Group, part of the international DomusVi Group. We are located in Swords Co. DublinWe provide private residential, convalescent, and rehabilitative care in our purpose-built Nursing Homes. We have centres in...

  • Care Supervisor

    3 months ago

    Swords, Ireland Connected Health IE Full time

    ABOUT THE JOBAre you ready to be part of a revolutionary force in healthcare? We're expanding rapidly to meet the growing needs of our communities, and we want compassionate individuals like you to join us on this remarkable journey.YOUR ROLE A CARE SUPERVISOR:Daily Impact: Your role isn't just a job - it's an opportunity to positively influence someone's...

  • Health Care Assistants

    4 months ago

    Swords, Ireland Pioneer Homecare Full time

    Pioneer HomeCare is an Irish Family Owned and Family run Homecare company. We believe in going the extra mile to make our clients feel safe, independent and comfortable in their own home. It is important for us to find genuinely caring, empathetic and dependable candidates who thoroughly enjoy helping others and making a small difference to peoples lives. At...

  • Domestic Assistant- Anovocare

    3 months ago

    Swords, Ireland Trinity Care Nursing Homes Full time

    An Exciting opportunity for the right candidate. This is a full time role.AnovoCare Nursing Home is part of Trinity Care Group a well-respected, multi-award-winning Nursing Home Group, part of the international DomusVi Group. We are located in Swords Co. DublinWe provide private residential, convalescent, and rehabilitative care in our purpose-built Nursing...

  • Associate Dentist

    6 months ago

    Swords, Ireland Bupa Dental Care Full time

    Smiles Dental Swords is seeking an experienced and enthusiastic Associate Dentist to join our established team. As a prominent, forward-thinking and one of the largest dental care providers in Ireland, we are committed to delivering outstanding patient care and fostering a positive professional environment. Smiles Dental is part of Bupa Dental Care. ...

  • Experienced Home Support Worker

    6 months ago

    Swords, Ireland Comfort Keepers Homecare Ireland Full time

    Experienced Home Support Worker - Join Our Esteemed Team in North DublinComfort Keepers: A Legacy of Excellence in Home CareWith almost 20 years of experience in delivering exceptional care, Comfort Keepers is a cornerstone in Dublin's homecare community. We're proud to invite seasoned Home Support Workers with over 5 years of experience to join our...

  • Occupational Therapist Assistant | Full Time

    3 months ago

    Swords, Ireland Carechoice Full time

    We are now looking for a kind and reliable Full Time Occupational Therapist Assistant for our Swords Home.The Ideal Candidate will have: Previous practical experience in working in a similar environment is desirable but not essential. Passion about elder care, providing residents with a safe environment to live in. Ability to work independently or as...

  • Mechanical Project Manager

    3 months ago

    Swords, Ireland Mitie Full time

    Who is Mitie?Mitie provides a wide range of facilities management (FM) services across Ireland, Europe, and the UK. These are delivered as integrated FM contracts, in bundles or as single services, depending on client requirements. Our service areas include technical services, energy and building services, cleaning, security, front of house and...

  • Pharmacy Assistant

    3 months ago

    Swords, Ireland McCartan's Pharmacy Full time

    Pharmacy Sales Assistant - McCartans Pharmacy, Boroimhe/Millers GlenAbout Us:McCartan's Pharmacy is a wholly Irish, family-owned company, established in 2000. We aim to provide the best quality pharmaceutical care to our clients. As a Pharmacy Sales Assistant you will be responsible for taking care of the OTC counter and shop floor sales and be the main...

  • Assistant Manager

    1 month ago

    Swords, Ireland EZ Living Furniture Full time

    The CompanyEZ Living Furniture was founded in Galway in 1998. We are a family run Irish retailer operating nationwide, as well as a full online shopping experience offering delivery throughout Ireland. We are the largest independent Furniture Retailer in Ireland employing over 350 people.The PersonEZ Living Furniture are looking to recruit a competent &...

  • Heathcare Assistant

    4 months ago

    Swords, Ireland Connect Now Recruitment Full time

    Connect Now  is recruiting for Healthcare Assistants available for full-time contracts for Irelands Leading Nursing home in Co Dublin.EU Passport Holders. This is an excellent opportunity to develop your skills as a Healthcare Assistant within a supportive and diverse environment. Work with Irelands  most reputable nursing homes, built to very high...

  • Homecare Supervisor

    6 months ago

    Swords, Ireland Fingal Homecare Full time

    Homecare Supervisor Location: Swords   Company Overview: FHC is a leading provider of homecare services dedicated to enhancing the quality of life for our service users and their families. We are committed to providing compassionate, personalised care in the comfort of our service users' homes. As we continue to grow and expand our services, we are...

  • Healthcare Assistant | Full Time

    3 months ago

    Swords, Ireland Carechoice Full time

    We are currently recruiting Healthcare Assistants, for our Swords Nursing home.This is an excellent opportunity to develop your skills within a supportive environment whilst working with an experienced team of Healthcare Professionals in a diverse, multi-cultural environment.With over 20 years of experience in the Nursing Homes Sector, the CareChoice Team...

  • Healthcare Assistant | Relief Panel

    6 months ago

    Swords, Ireland Carechoice Full time

    We are currently recruiting Relief Panel Healthcare Assistants, for our Swords Nursing home.This is an excellent opportunity to develop your skills within a supportive environment whilst working with an experienced team of Healthcare Professionals in a diverse, multi-cultural environment.With over 20 years of experience in the Nursing Homes Sector, the...

  • Healthcare Assistant | Full Time

    2 months ago

    Swords, Ireland Carechoice Full time

    We are currently recruiting Healthcare Assistants, for our Swords Nursing home.**We will be hosting a recruitment day on Wednesday 13th November. If we wish to proceed with your application, you will be contacted with a timeslot for your interview. **This is an excellent opportunity to develop your skills within a supportive environment whilst working...

  • Sales Assistant | Centra Swords

    4 weeks ago

    Swords, Ireland PELCO Group Full time

    Overview:Our business is growing - are you passionate about retail and people? If so, we've just the position for you. We have an exciting Sales Assistant opportunity to join our Swords Team.Role purpose:To assist in all aspects of the retail store including the sales, profitability, waste and quality of all products, displays and customer service. Work...

  • Senior Team Member | Centra Airside

    4 months ago

    Swords, Ireland PELCO Group Full time

    Role purpose:To assist in all aspects of the retail store including the sales, profitability, waste and quality of all products, displays and customer service. Work collaboratively with the site management and colleagues to help drive the store. This would suit someone who has experience in delivering a first class customer experience and has a natural flair...

  • Receptionist | Relief Panel

    1 month ago

    Swords, Ireland Carechoice Full time

    We are now looking for a kind and reliable Relief Panel Front of House Receptionist for our Swords Home, to provide excellent standards of cleanliness and hygiene that are maintained throughout our Home.The Ideal Candidate will have: Previous practical experience in working in a similar environment is desirable but not essential. Ability to work...

  • Qualified Technician

    4 months ago

    Swords, Ireland Joe Duffy Motors Group Full time

    Qualified Technician  - Joe Duffy Volkswagen Airside, Swords Benefits included with this role: Manufacturer training courses to develop your technical skills in Electric, Hybrid, High Voltage and ICE vehicles Career progression and development opportunities available to the right candidate State of the art facilities - warm, clean, dry, modern and...