Help Desk Administrator

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Main Duties and Responsibilities

Welcome visitors by greeting them, in person or on the telephone, dealing with queries, screening calls and forwarding to the correct department. Monitor visitor access, ensuring visitors sign register. Issue visitor badges to all visitors and ensure they are directed to the correct destination. Ensure knowledge of staff movements in and out of the organisation. Organizing pick ups for couriers on a day to day basis. Managing post – collect post every day from tenants, frank post and have ready for collection from reception. Receive and sort mail and deliveries. Liaising with Facilities Manager on a day to day basis. Updating financial records and creating Purchase orders on QFM. Answering telephones, screen/direct calls, message management. Maintaining a preventive maintenance planner for a number of sites and making sure services are completed when they are due and keeping track of service reports. Liaising with Technical Services team on a day to day basis. Organise conference and meeting room bookings. Coordinate meetings and organise catering. Completing cleaning checks on a weekly basis of entire building and making sure building is kept to a high standard on a day to day basis. Control inventory relevant to stationery and reception area. Ensuring reception areas are kept tidy, managing flower arrangements etc. Placing call outs with contractors. Liaising with facilities staff from a number of tenants and coordinating works. Contract administration for sub-contractors. Organizing quotes for repair works from sub-contractors. Maintaining a helpdesk log every day. Assist our client with administration and clerical duties along with providing general day to day administration and clerical support.

Person Specification

Excellent customer service skills. Ability to work with and part of a team. Ability to plan, prioritise and work to strict deadlines. Good communication and interpersonal skills with a strong customer focus both internally and externally. Experience in a similar role essential. Experience of working in a office environment essential. Basic understanding of invoices and purchase orders. Working knowledge of Microsoft word, excel and outlook. Third level qualification. At least two years relevant experience.

REF: 11753

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