Bobbi Brown, Sales Consultant, Full Time, Temporary
2 weeks ago
GET TO KNOW US
Bobbi Brown Cosmetics is more than a make-up and skincare brand, it is all about lifestyle; simple, clean and modern.
Bobbi Brown celebrates real women by empowering them with the skill and know-how to be the best version of themselves. As Retail Artist Manager, you will ensure your team of Retail Artists are performing to the best of their abilities by motivating and leading by example. Working in conjunction with the field team on strategy and team management, you will ensure the brand objectives are delivered. In order to lead your team to success, you will work alongside the Education, Artistry and Sales teams to ensure their growth and development.
KNOW THE ROLE
Achieve required retail sales targets set by the Studio Manager. Completion of a Face Chart for every customer to keeping in contact with her by phone, mail and capture all data on OCT system. Accurately complete all relevant administration accurately, legibly and on time to comply with brand expectations. Adhere to the Bobbi Brown customer service guidelines ensuring we engage with the customer and they receive a prompt, polite, knowledgeable, efficient experience on every occasion. Provide each and every customer with the appropriate service from the Menu of Beauty Lessons. Demonstrate excellent product knowledge, communicating this to the customer to meet their needs. Follow stock guidelines and highlight problems to the Sales and Education Executive. Display good time management and time keeping, prioritising to manage time on counter effectively. Maintain a clean and organised work area.Actively participate in cleaning displayer units, tools and testers. Adhere to Bobbi Brown hygiene standards and take action to ensure the counter complies with these.Assist daily in stock and hygiene supplies replenishment and maintain appropriate levels throughout the day.Maintain proper placement and condition of merchandise on counter, in stock rooms and all stock holding areas. Liaise with team on a weekly basis to with update on your performance. Help colleagues and team efficiency by being flexible and taking on tasks as required. Perform other duties / tasks as directed by your line manager. Inform management of any store maintenance or Health and Safety issues which might lead to accidents. Adhering at all times to the Bobbi Brown Grooming Guidelines.KNOW WHAT WE’RE LOOKING FOR
Proven retail sales experience preferably within cosmeticsThe ability to provide inspirational, authentic and personalized customer servicePrevious experience including sales and customer service targetsArtistry experience Experience of creating and executing in-store eventsAbility to work retail hours including days, nights, weekends and special events in a fast-paced work environmentKNOW HOW WE WORK
Experience is our business: Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.
We Are More Than Shops: We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched.
We are Curators: Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things that make our customer’s lives better.
We Care for Our People: We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued.
We Succeed by Working Sustainably: We are community-focused and our aim is to cultivate retail environments that are conscious, considerate and commercial.
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