Facilities Concierge

We are currently seeking

a friendly and highly organized Facilities Concierge to join our team and provide outstanding customer service and support on a single site. This role requires strong interpersonal skills, attention to detail, and a proactive approach to problem-solving.

Responsibilities:

Greeting and engaging clients, visitors, and guests in a courteous, professional, and friendly manner. Providing accurate and timely information about the facility, amenities, events, and services available. Assisting clients and guests with various requests, such as providing directions, making reservations, and addressing concerns. Setting up and arranging furniture, equipment, and materials for meetings, conferences, and events, ensuring adherence to event specifications. Coordinating with internal teams, vendors, and service providers to ensure smooth event execution. Conducting regular checks of the facilities and reporting any maintenance or safety issues to the appropriate departments. Performing weekly health and safety checks, including inspecting fire extinguishers, emergency exits, first aid kits, and other safety equipment. Reporting any identified health and safety issues to the appropriate department for resolution. Assisting in the coordination and management of contractors and vendors, including scheduling, monitoring work progress, and ensuring adherence to company policies and procedures. Maintaining accurate records of contractor activities, such as work orders, invoices, and service agreements. Collaborating with the facilities management team to assess contractor performance, address any concerns, and identify opportunities for improvement. Conducting regular site inspections to monitor the quality of work performed by contractors and ensure they are following established safety protocols. Supporting the facilities management team in coordinating contractor repairs, maintenance, and installations to minimize disruption to client operations. Assisting in the procurement of supplies, equipment, and services necessary for efficient facilities management, including obtaining competitive quotes and conducting vendor evaluations. Maintaining a clean and organized reception area, including managing visitor sign-in processes, managing the distribution of access cards or passes, and monitoring security cameras as needed. Assisting with administrative tasks, such as managing meeting room calendars, answering phone calls, and handling incoming and outgoing mail. Ensuring compliance with health and safety regulations and company policies. Building positive relationships with customers, tenants, and vendors to enhance the overall client experience.

Qualifications:

High school diploma or equivalent; additional certifications in hospitality, customer service, or facilities management are a plus. Proven experience in a customer service-oriented role, preferably in a corporate or hospitality environment. Excellent verbal and written communication skills, with the ability to interact professionally with a diverse range of individuals. Strong organizational skills and ability to prioritize tasks in a fast-paced environment. Demonstrated problem-solving abilities and attention to detail. Proficient in using computer software applications for scheduling, event coordination, email communication, and basic data entry. Knowledge of basic facilities management practices and procedures. Ability to work independently and as part of a team, demonstrating flexibility and adaptability.

Location:

On-site –Dublin, IRL

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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