IT Team Administrator

The Firm

For over 65 years, RBK has provided Accounting, Audit and Taxation services to domestic and overseas business in Ireland. We have grown from a relatively small, regional practice to Ireland's leading Independently branded Accountancy Firm, with offices in Dublin, Athlone and Roscommon.

We are currently seeking an experienced IT Team Administrator to support our IT department in managing day-to-day operations and administrative tasks. The ideal candidate will be highly organized, detail-oriented, and have a strong understanding of IT systems and processes.

Why choose RBK?

In RBK, you are more than a number - you are a valued part of our team. Our aim is to empower you, to shape your own career and drive future business success in RBK. We provide you with a supportive & collaborative working environment to allow you to thrive professional and personally. We will support you, offering first hand client experience, exposure to our senior leadership from the outset and mentoring programmes so you will learn from the best

As a People First Firm, we work as One United Thriving Team, living our Values by:

        Putting People First and consistently treat everyone fairly, with respect integrity and trust.

        Making A Positive Difference by giving back to our clients and communities.

        Being In It Together to achieve a clear end goal by collaborating and having each other's back.

        Keeping it Clear And Concise to avoid confusion and bring clarity, purpose and prioritisation for everyone.

        Stepping In & Owning It With Excellence by taking responsibility for achieving better outcomes and results.

Responsibilities:

        Oversee the management of IT ticketing system and ensure timely resolution of issues.

        Provide support to IT staff as needed, including troubleshooting technical issues and escalating to appropriate team members for resolution.

        Provide administrative support to the IT team, including scheduling meetings, managing calendars, and handling correspondence.

        Coordinate IT projects and initiatives, including tracking project progress, deadlines, and deliverables.

        Maintain and update documentation, manuals, and knowledge base articles related to IT systems, processes, and procedures.

        Procurement of IT equipment, software licenses, and service contracts.

        Coordinate with vendors, suppliers, and contractors to ensure timely delivery of IT products and services.

        Monitor and track IT department expenses, including budgeting, invoicing, and expense reconciliation.

        Completion of monthly invoicing and associated debtor management.

        Assist in the on boarding and off boarding of employees, including co-ordinating with other departments in the process.

Key Requirements:

        Proven experience in an administrative role, preferably in an IT or technical environment.

        Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.

        Excellent communication and interpersonal skills, with the ability to interact professionally with internal and external stakeholders.

        Proficiency in Microsoft Office suite.

        This role is primarily office based.