Expert Specialist

Found in: Talent IE C2 - 2 weeks ago

Cork, Ireland Lilly Full time

We’re looking for people who are determined to make life better for people around the world.

At Eli Lilly Cork, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 41,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for patients around the world. Eli Lilly Cork is made up of a talented diverse team of over 1,600 employees across 38 nationalities who deliver innovative solutions that add value across a variety of Business Service functions including Finance, Information Technology, Medical, Clinical Trials and more. Eli Lilly Cork offers a premium workspace across our campus in Little Island, complete with flexible hybrid working options, healthcare, pension and life assurance benefits, subsidised canteen, onsite gym, travel subsidies and on-site parking. Inhouse People Development services, Educational Assistance, and our ‘Live Your BEST Life’ wellbeing initiatives are just some of the holistic benefits that enhance the career experience for our colleagues. Eli Lilly Cork is committed to diversity, equity and inclusion (DEI). We cater for all dimensions ensuring inclusion of all ethnicities, nationalities, cultural backgrounds, generations, sexuality, visible and invisible disabilities and gender, with four pillars: EnAble, Age & Culture, LGBTQ+ and GIN-Gender Inclusion Network. EnAble, our pillar for people with disabilities and those that care for them, partners with the Access Lilly initiative to make our physical and digital environment accessible and inclusive for all. Together they are committed to promoting awareness to create a disability confident culture both at Eli Lilly Cork and beyond. Come join our team - Be Creative, Be an Innovator, and most of all, Be Yourself

Are you interested in serving in an HR capability centre, delivering seamless experience?Do you enjoy working in a team that serves as the first point of contact for a broad range of HR enquiries, encouraging the exchange of ideas, best, and continuous learning?

At Lilly, we serve an extraordinary purpose. We make a difference for people around the globe by discovering, developing, and delivering medicines that help them live longer, healthier, more active lives. 

Not only do we deliver breakthrough medications, but you also can count on us to develop creative solutions to support communities through philanthropy and volunteerism. 

The Global HR Solutions team is an organisation built to deliver end to end dedicated services and partnerships with HRS countries, COE’s and employees across the globe. As part of this team, you will create moments that matter.

As the Expert Specialist, you will work with the HR organization, employees, and managers across a wide variety of HR processes and transactions. Your key responsibilities will include:

Taking, logging, assessing, and resolving first line calls, chats, and emails.

Process HR transactions, logging and closing cases, and ensuring accuracy ofdata

Explaining and applying HR policy and procedures to advise managers, employees, and HR through their query.

Providing guidance to users on the use of systems including Workday and the local intranet to help them find information and process transactions/submit requests electronically.

Understand scope of services and Service Level Agreements for customers and drive improvement in performance deliverables.

Manage questions, escalate those cases that are outside standard guidance and need further support through resolution processes, directing inquiries where necessary to the Center of Excellence

Maintain electronic employee personnel files.

Provide ongoing feedback and share learning to content governance team to maintain strong self-servecontent to other team members and Training Analyst on either new specialist topic or require learning.

Provide feedback and information to support a high-qualityexperiencein the HR CapabilityCentre 

Create, update, store relevant employment information.

Conduct data quality reviews, monitor and correct processing errors. 

Assist in testing upgrades and new system functionality.

Basic Qualifications

2+ years’ experience desirable supporting in fast paced customer service, administration, or operations environment

Bachelor’s Degree (preferably in HR) or equivalent work experience

Additional Skills/Preferences

Specialized knowledge in HR 

Prior experience working in shared services.

Prior Workday experience

Strong Data Management skills

Strong oral and written communication skills

Ability to navigate computerized data entry system or other relevant applications.

Strong resilience to ambiguous environments

Strong data management and attention to detail

Strong oral and written communication skills

Strong stakeholder management

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

#WeAreLilly

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