Customer Support Representative 1 with Italian

2 months ago


Limerick, Ireland Cook Medical Full time

Overview

The Customer Support Representative 1 is responsible for providing a professional, friendly, and efficient service to Cook Medical customers and Divisional Sales teams throughout EMEA. Key tasks include handling customer orders accurately and within agreed service levels, while also providing timely and informative responses to customer queries. To be successful in this role, you should be an excellent communicator who gains and builds trust during all interactions who will add to our reputation as a company who offers excellent customer service.

Reporting to: Team Lead 1, Customer Support

Responsibilities

Process all orders and other customer transactions accurately through relevant company systems within department guidelines and Quality requirements. Process all queries within department guidelines through relevant company systems. Process product complaints through relevant company systems and within the required timelines. Liaise with relevant courier companies and / or relevant internal teams as needed to ensure prompt delivery to all customers. Manage urgent and / or emergency orders / requests as they arise and communicate to the relevant teams, manufacturing plants, etc., seeking advice of more experienced colleagues as required. Log all internal and external customer feedback correctly and on time, promote the Customer Portal when possible. Maintain and update customer data as required. Liaise with Cook Medical field-based sales teams, Field based Inventory team and Supply Chain Operations teams to ensure fastest possible turnaround on all inventory, inventory returns and resolution of any inventory issues that may occur. Complete all training assigned in a timely manner to ensure required level of competence for this role and to maintain audit compliance. Take on additional tasks and involvement in the execution of new departmental projects / initiatives as trained / required. Consistently display a positive attitude towards customers and colleagues, treating everyone in a professional manner and with respect. Always ensure a high level of customer support to all customers, taking ownership for first point of contact resolution wherever possible. Maintain a supportive and communicative relationship within direct and wider teams at all times. Carry out all tasks in compliance with the Company’s Quality Management Systems.

Qualifications

1 to 2 years’ experience in a multi-national customer support / contact centre environment advantageous. Fluency in one or more European languages as required for the role. Good written and spoken English language skills for those Representatives for whom English is not their mother language. Excellent telephone manner and interpersonal skills. Good working knowledge of Microsoft Office. Attention to detail, accuracy and ability to multitask. Ability to work under pressure and on own initiative with a positive attitude to problem-solving.

  • Limerick, Ireland Cook Medical Full time

    Overview The Customer Support Representative 1 is responsible for providing a professional, friendly, and efficient service to Cook Medical customers and Divisional Sales teams throughout EMEA. Key tasks include handling customer orders accurately and within agreed service levels, while also providing timely and informative responses to customer queries. To...


  • Limerick, Ireland Cook Medical Full time

    Overview The Tender Representative 1 is responsible for working with Cook Medical Divisions & other relevant departments within Cook, to ensure that Tenders to supply Cook Medical products to the European Market are submitted in a timely and accurate manner. This role is also responsible for ensuring Cook Medical product pricing is updated on the...


  • Limerick, Ireland Cook Medical Full time

    Overview The Tender Representative 1 is responsible for working with Cook Medical Divisions & other relevant departments within Cook, to ensure that Tenders to supply Cook Medical products to the European Market are submitted in a timely and accurate manner. This role is also responsible for ensuring Cook Medical product pricing is updated on the relevant...


  • Limerick, Ireland Cook Medical Full time

    Overview The Tender Representative 1 is responsible for working with Cook Medical Divisions & other relevant departments within Cook, to ensure that Tenders to supply Cook Medical products to the European Market are submitted in a timely and accurate manner. This role is also responsible for ensuring Cook Medical product pricing is updated on the...


  • Limerick, Ireland Cook Medical Full time

    Overview The Customer Support Representative 1 is responsible for providing a professional, friendly, and efficient service to Cook Medical customers and Divisional Sales teams throughout EMEA. Key tasks include handling customer orders accurately and within agreed service levels, while also providing timely and informative responses to customer queries. To...


  • Limerick, Ireland Cook Medical Full time

    Overview The Customer Support Representative 1 is responsible for providing a professional, friendly, and efficient service to Cook Medical customers and Divisional Sales teams throughout EMEA. Key tasks include handling customer orders accurately and within agreed service levels, while also providing timely and informative responses to customer...


  • Limerick, Ireland Cook Medical Full time

    Overview The Customer Support and Tender Representative 1 is responsible for providing a professional, friendly and efficient service to Cook Medical Customers, Sales Teams and / or Distribution Partners (DPs) throughout the world covering all aspects of support including Customer Service, Tender Coordination and Finance Administration as required -...


  • Limerick, Ireland Everise Full time

    Company OverviewJoin us on our mission to elevate customer experiences for people around the world.  As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the...


  • Limerick, Ireland StubHub Full time

    Global Customer Service Representative with Spanish Fluency Limerick, Irelandviagogo – Customer Success /Full-Time /Hybrid About viagogo viagogo is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through viagogo internationally and StubHub, our platform in North America, we service customers in 195 countries in...


  • Limerick, Ireland Lyreco Group Full time

    Area Sales Representative Location: Galway and Surrounding areas Working hours: Monday to Friday 9am – 5.30pm  Salary : From €34,000 per annum with projected OTE of €46K , company car, laptop, mobile phone We have an exciting opportunity for an Area Sales Representative to join our Field Sales Team covering the Galway and Surrounding areas ....

  • Sales Representative

    3 weeks ago


    Limerick, Ireland T J O'Mahony Full time

    TJ O' Mahony, Limerick, Castlemungret Industrial Est., Mungret, Limerick, V94 AY23, part of HPC Sales Ltd., Irelands' leading Builder's Providers and Home Improvement/DIY Store, is looking for a full-time, Permanent Sales Representative to join our Team.Job Purpose: Sales RepresentativeDuties and Responsibilities:       Considerable experience of...

  • Sales Representative

    2 months ago


    Limerick, Ireland T J O'Mahony Full time

    TJ O' Mahony, Limerick, Castlemungret Industrial Est., Mungret, Limerick, V94 AY23, part of HPC Sales Ltd., Irelands' leading Builder's Providers and Home Improvement/DIY Store, is looking for a full-time, Permanent Sales Representative to join our Team.Job Purpose: Sales RepresentativeDuties and Responsibilities:       Considerable experience of...


  • Limerick, Ireland Cregg Recruitment Full time

    CREGG is delighted to be recruiting aCustomer Support Specialist to join a well-known manufacturing company in Limerick. Ideally candidates will have 6+ years of experience in Customer Service and should come from a Manufacturing/Technical environment. In this role you will play an essential part between the customer and the business, providing prompt and...

  • Customer Care Manager

    3 weeks ago


    Limerick, Ireland Shareridge Ltd Full time

    Shareridge has grown rapidly into one of Irelands most highly regarded civil engineering providers specialising in water conservation and public realm projects, with a diverse team from a range of backgrounds, skillsets and education levels. We provide a safe and healthy workplace in a fast-paced, dynamic industry. We are currently recruiting a Customer Care...


  • Limerick, Ireland Card Industry Professionals Full time

    Field Sales Representative- Self Employed – CoventryBE AT THE FOREFRONT OF INNOVATION WITHIN PAYMENTS TECHNOLOGYJoin The 5* Rated, #1 Ranked Payment Provider in the UK with uncapped commission and recurring revenue share!Benefits Earnings between £30-£80k OTE (Commission Only) Residual Income Paid Monthly Multiple Acquirers & Software Partners Latest...


  • Limerick, Ireland Cook Medical Full time

    Overview Work as part of the Quality Engineering to provide an efficient service to our customers internally and externally in dealing with product complaints issues and other relevant quality assurance projects as they arise. Reporting to: Team Lead, Quality Engineering Department: Complaints Responsibilities Department:...


  • Limerick, Ireland Hays Specialist Recruitment Full time

    Your new company Our client is a leading supplier within their field. Your new role The Customer Support Representative will advocate for our customers, ensuring they receive exceptional service. Coordinate and manage the sales order process: orders, acknowledgements, invoicing, credits, etc. Serve as the liaison between customers, the sales team,...


  • Limerick, Ireland Northern Trust Corporation Full time

    About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our...

  • Overnight Shift

    3 months ago


    Limerick, Ireland whoop Full time

    At WHOOP, we're on a mission to unlock human performance. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives.WHOOP is seeking a membership service representative who loves supporting communities, and geeks out on identifying underlying issues. These could range from hardware challenges with the...


  • Limerick, Ireland Glass Lewis Europe Limited Full time

    Company OverviewGlass Lewis is the world’s choice for governance solutions. We enable institutional investors and publicly-listed companies to make sustainable decisions based in research and data. We cover 30,000+ meetings each year, across approximately 100 global markets.Our customers include the majority of the world’s largest pension...