Customer Service Representative

1 week ago

Limerick, Ireland Everise Full time
Company Overview

Join us on our mission to elevate customer experiences for people around the world.  As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today

Position Purpose:

As an ideal candidate, you’ve been described as driven, intelligent, and detail-oriented. You take pride in spotting trends, finding problems and identifying their solutions.

Our client is the #1 job site worldwide, with over 180 million unique visitors per month. They give millions of target applicants free access to jobs in every sector. They are truly passionate about helping companies hire the best talent and being able to offer the best opportunity for job seekers to get hired.

This great opportunity involves reading & analysing specific content and paying attention to details. Details that people other than you would often overlook while casually skimming job descriptions.
Simply, we’re looking for the best of the best to help support our team. We hope that’s you

Working within a team, you’ll deliver impactful communications through a wide range of content types and channels. So, if you’re someone who loves to write and has a keen eye for detail, then we want to hear from you.

Responsibilities

· Review and compare job advertisements with resumes according to set out guidelines.

· Moderate the quality of job advertisement and resume separately to ascertain the suitability against the specifications of the job advertisement and by effectively recognising and problematic patterns and/or “red flags”

· Collaborate with moderators via chat to help resolve difficult issues or need assistance with language translation·

· Analyse jobs and identify scams, spam, and other low-quality content and decide how to handle these issues.

· Moderate the quality of jobs and accounts by effectively recognising problematic patterns and “red flags”

· Suggest ways to improve our products and internal tools

· Help define the policies that guide company-wide quality decisions

· Keen attention to detail ensuring no errors in content

· Experienced in working in a dynamic fast-paced environment

· Strong communication skills and 100% fluency in verbal and written German and English are essential


 

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.

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