Customer Service Specialist

3 weeks ago


Limerick, Ireland Harmonics Full time

Company Overview: Our client is a global leader in advanced materials, renowned for providing innovative solutions in metals, alloys, and engineered materials across industries such as aerospace, defense, and electronics. They are committed to driving technological advancements and sustainability in their operations. Joining their team as a Customer Service Specialist means you'll be at the forefront of delivering exceptional support and solutions, contributing to the companys reputation for excellence and innovation in critical applications. This role offers a unique opportunity to grow within a dynamic environment dedicated to fostering talent and enhancing customer relationships. Reporting to: Plant Manager Limerick Role overview: Under the direction of the Plant Manager and as part of the overall EMEA Supply Chain team, the Customer Service Specialist will be responsible for maintaining an ongoing relationship with internal and external customers served from the Limerick facility and will stay connected with the Supply Chain network at factories within the division. The person in this role will have daily exposure to and interaction with customers in a dynamic environment and will be expected to manage customer accounts. The Customer Support Specialist is responsible for interpreting and analysing customer inquiries, generating customer quotes, processing customer purchase orders, providing status updates, prices, and following up accordingly. This role will also cover intercompany procurement from other plants into Limerick. Their customers as well as their products are technical in nature. Duties and Responsibilities: Directly handling customer accounts and processing inquiries, quotes, orders. Providing updates on status and any other customer related aspects. Providing customer service to external customers by answering technical questions on products, expediting orders, and managing credit problems and customer complaints. Working in a high-paced, customer-oriented environment, and partnering with the Production, Logistics, Quality, and management teams in the factory for timely service to the customers. Procuring inter-company materials as required by the external demand by creating purchase orders and coordinating the delivery dates to meet the external customers needs. Reviewing open sales and purchase order reports on a daily basis to ensure that every requirement is addressed. Escalating timely to local plant management and EMEA Supply Chain management when the situation pertains to it. Partnering with the EMEA Supply Chain and other colleagues from the customer service network to seek, pursue, and implement continuous improvement initiatives related to solution and processes impacting Supply Chain and customer support as a whole. To undertake any other relevant duties as requested by management. Person Specification Education and Experience: Proven track record in a manufacturing environment Previous experience in a Customer Service, Procurement, or other area of Supply Chain High level of professionalism. Excellent communication skills both written and verbal English. Good working knowledge of ERP system, ideally SAP. Strong understanding of the order fulfilment process. Proficient in MS office (Word, excel, outlook) Must have the ability to interact at all levels within the company and also with external customers. Ability to work on own initiative and as part of a professional team. Highly motivated. Possess a can do attitude. Efficient time management skills. Ability to meet deadlines and follow up. Ability to solve problems/troubleshoot. Adaptability and flexibility. Attention to detail/accuracy. Ability to travel on occasion when required both within Europe and the U.S.A If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. Skills: Customer Service and Order Fulfillment Expertise ERP System Proficiency MS Office Skills



  • Limerick, Ireland Hays Specialist Recruitment Full time

    Your new company Our client is a leading supplier within their field. Your new role The Customer Support Representative will advocate for our customers, ensuring they receive exceptional service. Coordinate and manage the sales order process: orders, acknowledgements, invoicing, credits, etc. Serve as the liaison between customers, the sales team,...


  • Limerick, Ireland Cregg Recruitment Full time

    CREGG is delighted to be recruiting aCustomer Support Specialist to join a well-known manufacturing company in Limerick. Ideally candidates will have 6+ years of experience in Customer Service and should come from a Manufacturing/Technical environment. In this role you will play an essential part between the customer and the business, providing prompt and...


  • Limerick, Ireland UniJobs Full time

    Join Our Team as a Public Sector Buyer (Category Specialist) Are you ready to make a meaningful impact in the public sector procurement landscape? Unijobs, in partnership with The Education Procurement Service (EPS), located at the University of Limerick, invites you to embark on an exciting journey as a Public Sector Buyer (Category Specialist). About Us:...

  • Accounts Assistant

    2 weeks ago


    Limerick, Ireland Hays Specialist Recruitment Full time

    Your new company Our client based near Ballysimon in Limerick City are looking to hire an experienced Accounts Assistant for a fast paced and high volume role in their growing SME Your new role As Accounts Assistant, you will lead the Accounts Payable and Accounts Receivable function in the organisation alongside a team of 4 others. Training will be provided...


  • Limerick, Ireland Everise Full time

    Company OverviewJoin us on our mission to elevate customer experiences for people around the world.  As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the...


  • Limerick, Ireland StubHub Full time

    Global Customer Service Representative with Spanish Fluency Limerick, Irelandviagogo – Customer Success /Full-Time /Hybrid About viagogo viagogo is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through viagogo internationally and StubHub, our platform in North America, we service customers in 195 countries in...


  • Limerick, Ireland Martina Quinn Finance Recruitment Full time

    About the Role We are looking for a Payroll Specialist to join our payroll bureau team. This is a great opportunity to work with a variety of clients, from small businesses to larger organizations, providing outsourced payroll services. If youre passionate about payroll and want to develop your skills in a busy environment, this role could be for you. An...


  • Limerick, Ireland Martina Quinn Finance Recruitment Full time

    Senior Payroll Specialist - Limerick About the Role We are looking for an experienced Senior Payroll Specialist to join this payroll bureau team. You will have the opportunity to work with a diverse range of clients, from multinational corporations to public sector bodies, delivering high-quality outsourced payroll services. The ideal candidate will have an...

  • Order Specialist

    3 weeks ago


    Limerick, Ireland Sigmar Recruitment Full time

    About your new employer An award-winning Irish dairy company are looking for an Order Specialist to join their Limerick Site. About your new job Coordinate transportation of dairy products from suppliers to warehouses and customers. Schedule, track, and ensure on-time delivery, resolving any logistical issues quickly. Communicate with vendors on production...


  • Limerick, Ireland WP Engine Ireland Limited Full time

    We engage the most inspired minds to do their best work wherever they work best-powering the freedom to create worldwide. WP Engine empowers companies and agencies of all sizes to build, power, manage, and optimize their WordPress websites and applications with confidence. Serving 1.5 million customers across 150+ countries, the global technology company...


  • Limerick, Ireland Cregg Recruitment Full time

    CAD Support Specialist Limerick permanent Hybrid position. Exciting career opportunity with an industry leader in manufacturing & construction Software. The successful candidate will have a strong working knowledge of AutoCAD or Inventor. Great opportunity for a proactive, customer-focused individual with a passion for CAD and engineering to work on a...


  • Limerick, Ireland Cpl Full time

    Company Overview:Covalen, a CPL company with over 25 years of experience in Business Process Outsourcing (BPO) and Managed Services, operates across multiple sectors, including Banking, Financial Services, IT, Energy, and Utilities. As an equal-opportunity employer, Covalen provides tailored outsourcing solutions globally.Role Overview:As a Customer Service...


  • Limerick, Ireland WP Engine Full time

    We engage the most inspired minds to do their best work wherever they work best—powering the freedom to create worldwide. WP Engine is seeking a Lead Payroll Specialist to lead all payroll processes for our International operations. By working closely with the greater Employee Experience and Accounting teams, you'll have the ability to make a lasting...

  • Sourcing Specialist

    3 weeks ago


    Limerick, Ireland Regeneron Ireland DAC Full time

    The Sourcing Specialist will be responsible to support assigned categories and is a proven collaborator who can work with cross functional teams across Regeneron, locally, regionally and internationally. Essential Duties and Responsibilities include, but are not limited to, the following: Being accountable for supporting the definition and implementation of...


  • Limerick, Ireland Cook Medical Full time

    Overview The Regulatory Affairs Specialist 2 ensures regulatory compliance to the EU MDR at the office of the EU Authorised representative (AR). The EU AR Office is responsible for verifying compliance to the EU MDR on behalf of Cook Medical’s non-EU manufacturers. The Regulatory Affairs Specialist 2 serves as a communication liaison between the...

  • Customer Care Manager

    3 weeks ago


    Limerick, Ireland Shareridge Ltd Full time

    Shareridge has grown rapidly into one of Irelands most highly regarded civil engineering providers specialising in water conservation and public realm projects, with a diverse team from a range of backgrounds, skillsets and education levels. We provide a safe and healthy workplace in a fast-paced, dynamic industry. We are currently recruiting a Customer Care...

  • Service Manager

    3 weeks ago


    Limerick, Ireland Total Solutions Full time

    My client, a leading automotive services provider renowned for unwavering commitment to customer satisfaction, is seeking a Service Manager for their newly established Motor Depot in Co. Limerick Position Overview: As a Service Manager in a motor depot, you will be responsible for overseeing all service operations, ensuring that vehicle repairs, maintenance,...


  • Limerick, Ireland Cook Medical Full time

    Overview The Regulatory Affairs Specialist 2 ensures regulatory compliance to the EU MDR at the office of the EU Authorised representative (AR). The EU AR Office is responsible for verifying compliance to the EU MDR on behalf of Cook Medical’s non-EU manufacturers. The Regulatory Affairs Specialist 2 serves as a communication liaison between the...


  • Limerick, Ireland Regeneron Ireland DAC Full time

    The QA Specialist/Sr QA Specialist for External Drug Product Manufacture provides QA oversight to ensure that drug product manufacturing activities are compliant with Quality Assurance (QA) policies and procedures, cGMPs, SOPs, and Regeneron Standard Requirement Documents. A typical day might include, but is not limited to, the following: Reviewing and...


  • Limerick, Ireland Regeneron Ireland DAC Full time

    The Staff IT Operations Reporting Specialist ensures the delivery of high-quality services to end users, with a focus for developing, managing, and optimizing reporting processes to support operational excellence in a highly regulated GxP environment. This role requires a deep understanding of data analytics, reporting tools, and the ability to translate...