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M&S Operations Lead

3 months ago

Dublin, Ireland Applegreen Full time

Role Introduction:

Established in 1992, Applegreen is a leading convenience roadside retailer in the Republic of Ireland, the UK and the US in both large-scale Motorway Service Areas and Travel Plazas, as well as smaller petrol stations. The business has grown to over €3BN in annual revenue, operating 600 Motorway Service Plazas and forecourt sites internationally and employing over 16,000 people.

Applegreen is in a rapid growth phase and to support this ambitious growth, we are seeking to onboard an M&S Operations Lead who will be responsible for the working alongside all departments and M&S to ensure we Operate our stores to the highest standards and support in the continued roll out of store role will form part of the M&S Commercial team and reports to the M&S Operations Manager. It is an exciting opportunity for the right candidate to excel. The successful candidate will be a confident people person who can fit into Applegreen seamlessly and adopt a hands-on approach to their role.

Key Responsibilities:

As Applegreen expands, the responsibilities will evolve and change over time. The core responsibilities will centre around the following areas:

· Supporting the M&S Operations Manager in the opening of new M&S food stores within Applegreen.

· Support in planning and activating new M&S store openings.

· Work closely with our DC and sites on supply of M&S products and following up on any issues with deliveries.

· Support training and compliance of brand standards to ensure customers are receiving the best possible experience.

· Work with the stores and the waste management companies such as Too good to go and Olio to ensure they are being utilised to the full extend.

· Work with stores and home delivery aggregators in setting up home delivery and monitoring its performance.

· Monitor the Service level agreements weekly to ensure this is being achieved as agreed.

· Ensure that margins are being controlled and achieved.

· Identify areas contributing to higher levels of waste than acceptable and look at ways to address this with the stores, M&S and the DC.

· Monitor weekly waste levels and put in place action plans to rectify where they are not achieving budgeted levels.

· Reporting weekly on sales performance, identifying gaps and opportunities for growth.

· Market analysis and monitoring trends to ensure the product and price points are in line with the market.

· Review of product ranges to ensure we are carrying the best lines and working with the ops teams and trading in planning for new products to be ranged and set up.

· Along with the Finance team ensure all contractual agreements are being followed through on credits, rebates and promotional activities.

· Work with our Marketing department and stores to ensure that all marketing activities are being implemented at store level.

The candidate should have the following:

Qualifications, experience & skills

  • A passion for Retail and the opportunities that the partnership between Applegreen and M&S will bring.
  • Excellent people management skills
  • Clean, full drivers’ licence
  • Experience working with in a retail company or similar hospitality industry.
  • Strong customer focus attitude
  • High proficiency in all Microsoft Office software also essential (Excel, PPT)
  • Experience in a high-volume retail environment preferred but not essential.

Additional key skills & attributes:

· A dynamic individual who adapts well to change and can thrive in a rapidly growing organisation that continues to evolve.

· Proven track record of delivering to tight deadlines.

· A highly organised individual with ability to plan and prioritise workloads effectively for maximum impact and adapt around changing priorities as required.

· Ability to execute directly at high quality and pace.

· Excellent drive, enthusiasm and commitment and a keen interest in developing a career in Applegreen.

· A ‘can do’ attitude and a positive solution focused mindset.

· Exceptional interpersonal skills, and ability to engage and develop relationships with individuals at all levels of the organisation.

· Be a self-starter, and also be able to work collaboratively as a member of a highly interdependent team across many parts of Applegreen.

· Is resilient and calm under pressure.

· Has sound judgement and objective logical decision-making skills.

· Has strong leadership potential and someone who will be a role model for the people and culture at Applegreen.

· Willing to travel ad hoc if required.

Illustrative Application & Screening Process (subject to change):

· Application Process:

o Please submit an up to date tailored CV (max 2 pages) and cover letter by 10th July 2024.

· Interview & Selection Process:

o Interview with presentation.