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Administration Team Lead

4 months ago

Kilkenny, Ireland UPMC in Ireland Full time

Overview of Role  

Our Administration Team Lead and their team provide end to end administration support to the hospital and its functions. The Administration Team Lead will have the ability to lead, guide and supervise administration staff and to successfully manage patient administration services on a day-to-day basis. 


Duties & Responsibilities   

Managerial / Supervisory Responsibilities

  •  Reflect the mission of UPMC Aut Even Hospital in performance of duties and attitude.
  • Management of the Administration Departments ensuring that patient and client requests are dealt with in a professional and efficient manner.
  • To review and analyse current work flow and where necessary develop a system of change to ensure a more effective and efficient method of work.
  • To manage the implementation of new processes and systems within departments while ensuring the needs of the department are met on a daily basis.
  • To promote a strong team based approach to the change agenda to ensure its success.
  • To plan, manage and co ordinate all resources within all departments.
  • To plan and prioritise the needs of the service to ensure the efficient operation of the department.
  • To delegate duties and responsibilities ensuring that the needs of the service are met at all times.
  • To abide by Hospital Polices, Procedures and guidelines.
  • Be aware of Fire Policy and Health & Safety within the Hospital

 

Duties & Responsibilities to the Medical Records Department

  • To implement best practice throughout medical records service in all Hospital Departments.
  • To carry out the role of standard lead in JCI Accreditation process, i.e., review, develop and implement policies, procedures and guidelines within the chapter of 'Management, Communication and Information'.
  • To participate and carry out what is required in the Quality and Risk management agenda within the organisation.
  • To consult with relevant Administration personnel on suggested improvements to current work practices in relation to the management of the Medical Records Department.

 

Duties and Responsibilities Administration Supervisor 

  • The individual will be responsible for the management of the following staff members: Reception, Admissions, Medical Secretaries Medical Records and Ward Clerks.
  • To train and up skill relevant administration personnel on recommend changes to ensure an effective and efficient service.
  • To plan, manage and co-ordinate all resources within all Departments under the remit of the role.


Qualifications & Experience  

Essential Criteria:

  • Previous relevant experience is essential.
  • The candidate for this position will be a dynamic fast paced individual who can self-manage, follow direction and also ensure team tasks are completed.
  • The right individual will have strong relationship management and employee relations skills and will be able to present and deliver work with high quality outcomes.
  • This position is suited to a person who has excellent leadership, collaborative and organisational skills and has an ability to multitask and prioritize.
  • Teamwork is essential. 


UPMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.


At UPMC we provide a total rewards program that is not only market competitive, but fair and provides growth opportunities for all our colleagues.


  • Compensation - Competitive pay for the work employees do - base pay, performance related pay and premium pay where applicable.
  • Benefits - Fully paid maternity and paternity leave for new parents. Competitive Pension Plan, company funded Death in Service Benefit x 3 times. Critical Illness cover for all employees up to the age of 66.
  • Performance and Recognition - Rewards for performance that supports the goals and mission of UPMC through our annual ACES programme.
  • Work-Life Balance - Enhanced annual leave up to a maximum of 27 days. Flexible working opportunities to support you to work around external family commitments.
  • Development and Career Opportunities - Opportunities for each employee to reach their career goals through continued learning and/or advancement.


About UPMC      

A $26 billion healthcare provider and insurer, Pittsburgh, Pennsylvania-based UPMC is inventing new models of patient-centred, cost-effective, accountable care. Working in close collaboration with the University of Pittsburgh Schools of the Health Sciences, UPMC shares its clinical, managerial and technological skills worldwide through its innovation and commercialisation arm, UPMC Enterprises, and through UPMC International.


Providing high-quality healthcare in the South East since 2006, UPMC's operations in Ireland now include UPMC Whitfield Hospital in Waterford, UPMC Sports Surgery Clinic in Dublin, UPMC Kildare Hospital in Clane and UPMC Aut Even Hospital in Kilkenny. Outpatient care is available at the UPMC Carlow Outreach Centre, UPMC Hillman Cancer Centre radiotherapy locations at UPMC Whitfield and in Cork, the UPMC Sports Medicine Clinic at SETU Arena, Waterford, TUS Moylish Campus, Limerick, TUS Thurles Campus, Tipperary, UPMC Mardyke Arena, Cork and the UPMC Concussion Network. The UPMC Institute for Health is located in Mayo and the Global Technology Operation Centre is based in Kilkenny. UPMC is the Official Healthcare Partner of the GAA and GPA.