Application Support Engineer

1 month ago

Dublin, Ireland SIG Full time

Overview


As the Systems Analyst & Business Support you will have a strong technical and middle office (operations) background. Providing application support to a number of applications formed from complex business logic rulesets and schemas. The production environment is a combination of in-house applications, batch processes, batch scripting and live monitoring.

Analysis of issues will require you to understand core business processes, an understanding of complex database schemas / datasets using SQL, and examination of application log files. You will also work closely with the business analysts & development teams for system bug / enhancement / BAU tracking, and with other support teams within the company (Application, infrastructure, DBA and BI teams).

The production environment can be very demanding, and you must be able to make critical decisions while working under pressure. 

The Trading Operations Support team operate as part of a shift pattern and participates in early morning and out of hours support schedules when required.

Responsible for:

Troubleshoot production issues and perform root cause analysis Maintain production issues using an issue tracking system, and thereby maintain a production support knowledge base Communicate with end users / stakeholders on issues they are encountering and their resolution Interact with various internal IT support functions to troubleshoot and resolve complex problems as they happen and escalate software issues that cannot be resolved to the software development teams Batch Environment – take ownership of monitoring our batch schedule to ensure successful completion of batch jobs Live System Monitoring – monitoring of systems and automated alerts through in-house + vendor monitoring tools, constant re-evaluation of current systems to establish scope for improvement/growth Coordinate and perform application production deployments, ensuring change management processes are met Undertake key project work for the team
What we're looking for
Excellent analytical/troubleshooting skills to include extensive experience tracing problems through analysing log files, following business and application logic. Strong SQL skills. Experience supporting business complex applications. Experience in end user support. Experience working with and supporting a batch scheduling system a plus Experience working with financial applications a plus Degree or equivalent experience in Business Systems Support, Engineering, or Computing disciplines.

Personal Skills

Initiative – proven record of seeking continuous improvement and implementing best practice Ability to work under pressure and tight deadlines Self-motivated and creative Strong communication (verbal and written) – ability to convey complex subjects in a clear and concise manner Attention to detail – thorough in work carried out Interpersonal – friendly and approachable Teamwork – working together to meet deadlines Excellent time management, organization and prioritization skills Desire to learn and improve skills and knowledge

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