Senior Site Support, IT

4 months ago

Waterford, Ireland West Pharmaceutical Services Full time

Job Summary

:

Responsible for aiding the development & delivery of all services classified as Manufacturing Network and Digital Support for Company operations for the assigned sites. Working closely with the regional and global D&T team, the role of the Manufacturing Network and Digital support site team is having responsibility for developing and efficiently operating all aspects of the site’s infrastructure and End User devices in line with corporate guidelines & procedures. Performs duties in line with best D&T practices and applicable regulatory requirements (i.e. cGMP, Computer System Validation, 21 CFR part 11 compliance). 

Leading the site’s workload distribution and coordinating with other teams and local management. 

Essential Duties and Responsibilities:

Provide support for IT systems and End-Users in the facility, including, but not limited to: Shop Floor Systems (SFS), Manufacturing Execution Systems (MES), Enterprise resource planning (ERP), Virtual and Physical servers, LAN/WAN equipment, desktop computers and laptops, communication, and collaboration systems. Work with Site Leadership to ensure all actions related to the Business Support Services are understood, notified and supported correctly. Assist with the management of escalation and communication in case of D&T service outages in the sites Problem determination and resolution through existing procedures but also identifying new ways to resolve unexpected problems. Collaborate with the regional and global D&T organization to maintain the service catalogue and Service level agreements in alignment with global / regional & site-specific IT services  Participate in local, regional, and global D&T projects and coordinate roll-out of same on local site level  Performs other duties as assigned based on business needs/ Utilize and leverage Service Management tools for tracking of workloads  Professional attitude in maintaining a clean, orderly and safe work area  Exemplary behavior in IT security related topics  Participate in “on-call” support rotation  Conforms with and abides by all regulations, policies, work procedures, instruction, and all safety rules  Act in accordance with the company’s Guiding Principles and adherence to the corporate Code of Conduct  Compliance to all local site Environmental, Health and Safety regulations  Compliance to all local site company policies, procedures and corporate policies  Other duties as assigned 

Basic Qualifications:  

Bachelor’s degree or equivalent experience in Computer Science Minimum of 7 years of experience of IT support and / or IT operations, ideally in regulatory manufacturing environment  Excellent interpersonal skills and communication skills  Strong service orientation  Open to change and prepared to drive change  Ability to work on own initiative and to meet strict deadlines  Strong project management and coordination skills  Experiences in collaboration within international teams  Required Language: English 

Preferred Knowledge, Skills and Abilities:

Has advanced and specialized expertise, typically developed through a combination of job-related training and considerable on-the-job experience  Completes assignments and facilitates the work activities of others; may coordinate work beyond own area  Proposes improvements to processes  Acts as a lead, coordinating the work of others – but is not a supervisor  Works autonomously within established procedures and practices  Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description Support and contribute in Lean Sigma programs and activities towards delivery of the set target Able to comply with the company’s safety policy at all times  Able to comply with the company’s quality policy at all times.

Specific skills and abilities:  

Desktop support incl. MS Office Suite  MS Windows Server administration  Network technologies/protocols and administration  Microsoft Active Directory  Microsoft Office 365  ITIL Foundation Certification (desired) 

Travel Requirements:

Expected less than 10% of time on local / regional & global business trips 


West embraces diversity and equality of opportunity. We foster an environment where all individuals are safe, treated fairly, valued and respected. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, disability status or other applicable legally protected characteristics. Where permitted by law, employment with West Pharmaceutical Services, Inc. or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of post-offer background screening and/or drug screening.

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