Social Media Moderator

2 months ago


Dublin, Ireland Neilson Financial Services Full time
Job Description

ThinkBait, the innovative marketing hub for Neilson Financial Services, is searching for a skilled Social Media Moderator to help manage our growing online presence for various life insurance brands across multiple markets. You’ll be responsible for ensuring our online communities remain safe, engaging, and aligned with the brand's voice across the UK, Canada, and other future markets.

You will actively monitor social media channels, respond to comments and queries, and ensure a positive, supportive environment for our customers. As the face of our life insurance brands on social media, your role is crucial in fostering trust and building relationships with our audiences.

Key Responsibilities:

  • Moderate Online Communities: Actively monitor comments, questions, and direct messages across multiple social platforms (Facebook, Instagram, Twitter, etc.), ensuring responses are timely and aligned with the brand tone.
  • Customer Engagement: Respond to customer queries and comments in a professional and empathetic manner, providing necessary information or directing them to appropriate resources.
  • Escalation Management: Identify, document, and escalate any critical issues or negative sentiment to the Social Media Lead and customer service teams when necessary.
  • Maintain Brand Consistency: Ensure that responses and engagements reflect the brand values and personality across all life insurance brands.
  • Content Moderation: Flag inappropriate or irrelevant comments/posts to ensure that all brand pages maintain a positive and welcoming environment.
  • Reporting: Track and report engagement metrics, highlight any trends or concerns, and suggest improvements to enhance customer interaction and experience.
  • Collaboration: Work closely with the marketing, creative, and brand teams to ensure social media content aligns with campaign goals and customer expectations.

 


Qualifications

  • Experience: Previous experience in social media moderation, community management, or customer service role.
  • Strong Communication Skills: Excellent written communication skills with the ability to adapt tone and style based on the audience and platform.
  • Problem-Solving Mindset: Ability to quickly resolve issues and de-escalate potential conflicts on social platforms.
  • Familiarity with Tools: Experience using social media platforms and moderation tools (e.g., Sprout Social, Hootsuite, etc.) is a plus.
  • Adaptability: Comfortable working across multiple markets, understanding differences in tone and culture for audiences in the UK, Canada, and future markets.
  • Customer-Focused: A genuine desire to help customers and engage in meaningful conversations that build long-lasting relationships.
  • Flexibility: Willing to work across different time zones and occasionally handle weekend shifts if required.




  • Dublin, Ireland Smart-Recruitments Full time

    Job DescriptionAre you fluent in Danish and have strong communication skills? We have exciting job opportunities in Dublin! Take the next step in your career by working with some of the top global brands. As a Content Moderator, you will be responsible for reviewing and moderating content posted on social media platforms, ensuring alignment with client...


  • Dublin, Ireland Smart-Recruitments Full time

    Job DescriptionAre you fluent in Danish and have strong communication skills? We have exciting job opportunities in Dublin! Take the next step in your career by working with some of the top global brands. As a Content Moderator, you will be responsible for reviewing and moderating content posted on social media platforms, ensuring alignment with client...

  • Social Media Manager

    2 months ago


    Dublin, Ireland Think Differently Full time

    We are working with a dynamic marketing agency that work with a number of great brands. They strive to create and deliver impactful campaigns and are now looking for an experienced Social Media Manager to join their growing team. Role Overview: The Social Media Manager will be responsible for developing, implementing, and managing social media...


  • Dublin, Ireland Prosperity Full time

    We are looking for a Social Media Specialist for one of the top and most innovative players in the beverage industry. Our client is known for its unwavering commitment to taste and innovation, having a reputation for disrupting the drinks industry with its new-to-world brands. Their extraordinary growth and success have set them apart in the industry,...


  • Dublin, Ireland Prosperity Full time

    We are looking for a Paid Social Media Executive for one of the the fastest-growing marketing agencies in Ireland. We're in search of an enthusiastic individual who excels in dynamic social campaigns and client engagements. If you're passionate about harnessing social media to enhance conversions and stay at the forefront of social innovations, we...

  • Social Media Manager

    2 weeks ago


    Dublin, Ireland Babylon Full time

    Exciting Opportunity: Social Media Manager Intern (Unpaid) at Babylon Radio!Are you passionate about social media, content creation, and storytelling? Do you want to gain hands-on experience in a multicultural environment and make a real impact? Join Babylon Radio as a Social Media Manager Intern and help us connect communities through engaging online...


  • Dublin, Ireland Glanbia Full time

    The Opportunity We are seeking a talented and experienced Paid Social Media Specialist to join our internal digital agency. As a Paid Social Media Specialist, you will be responsible for developing and implementing social media strategies to enhance brand awareness, engage with our target audience, and drive D2C sales online. You will play a crucial role...


  • Dublin, Ireland SoftwareONE Full time

    Why SoftwareOne? Here at SoftwareOne, we give you the flexibility to unleash your creativity, without limits. We encourage autonomy and thinking outside the box and we can’t wait to hear your new ideas., and although all businesses say it, we truly believe in work - life harmony. Our people are our greatest asset, and we’ll go the extra mile to...


  • Dublin, Ireland Staycity Group Full time

    Welcome to Staycity Group, a thriving and rapidly expanding aparthotel operator that is making waves across the heart of Europe! With an impressive track record of multiple new aparthotels opening each year, we're on an unstoppable journey, with 33 exceptional properties across iconic European cities like London, Dublin, Berlin, Edinburgh, Paris, and...


  • Dublin, Ireland TheJournal.ie Full time

    (one-year, full-time contract) The Journal is looking for a social media content creator to showcase our work to our 1.2 million followers across the platforms. We want to meet our readers (and potential readers) where they are, highlighting The Journal’s breaking news, original stories, explainers, factchecks, podcasts and newsletters in a smart,...


  • Dublin 1, Ireland Amphitheatre Ireland Limited Full time

    Description Assisting in the development of digital communication and social strategies for each venue, primarily in the areas of email marketing, social media, and website content management. Who you are Competencies / Skills / Knowledge / Experience Substantial, prior professional experience in social media and content creation Experience...


  • Dublin, Ireland Frasers Group Full time

    Job DescriptionAs Content & Social Media Executive your role will be to focus on our Irish Sports Direct channels. Reporting directly to the Head of Marketing you’ll get to work on some of the biggest sponsorships and brand campaigns in Ireland.You’ll be managing:Content CreationUtilize our bank of existing content, whilst also cooking up new and...

  • Community Manager

    3 days ago


    Dublin, Ireland theHRchapter Full time

    Looking for a Community Manager Social Media Content Creator!Our client is looking for a creative and dynamic Community Manager Social Media Content Creator. Our client is a startup company in Organic Vegan Supplements that plans to grow fast in the European Market.The ideal candidate will have a passion for social media, content creation, and...


  • Dublin, Ireland Frasers Group Full time

    At Frasers Group we’re rethinking retail. Through digital innovation and unique store experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers through our collection of established brands, including Sports Direct,...


  • Dublin, Ireland Dr. G. Kitzmann Akademie Full time

    You work in the Dr. G. Kitzmann Services Ltd as an part of the Dublin marketing team to increase social media exposure.AufgabenYour tasks include:the independent conception and playing of Kapangnen as well as the coordination with online agenciesPlan and manage a calendar for social media content (an editorial plan).Responsibility for the conception,...

  • Senior Social Manager

    7 months ago


    Dublin, Ireland Prosperity Full time

    We are looking for a Senior Social Manager for one of Ireland’s top advertising agencies. This award-winning team is in a growth mode, and they want to hire an experienced Senior Social Manager to inform their social media strategy and execution to propel the agency forward and shape their social presence. The successful candidate will be responsible...


  • Dublin, Ireland Storyful Full time

    Job Description Storyful, a News Corp company, is a global leader in social media news and intelligence, specializing in contextualization and verification. Storyful is powered by a unique ability to gather and streamline data from all corners of an increasingly complex media landscape. We believe social media is the key to a deeper understanding of...


  • Dublin, Ireland Theatre Forum Limited Full time

    The Communications & Media Officer will be actively involved in developing and executing a range of communications campaigns. Reporting to the Communications & Media Manager, the Communications & Media Officer will work in collaboration with the Communications & Marketing team to help grow the Abbey Theatre’s brand presence through traditional media. They...


  • Dublin, Ireland Prosperity Full time

    We are looking for a highly skilled Social & Content Specialist to join our team for a short-term contract (5-6 weeks).  This is a contract role working on client campaigns for a global media network. The role involves leading the creation and delivery of top-quality content and social solutions for some of Ireland’s most recognized brands.  ...


  • Dublin, Ireland dentsu Full time

    The purpose of this role is to manage the execution of paid social campaigns and strategies to ensure on time campaign delivery and achievement of gaols. This position provides support to the Paid Social Account Manager and the broader social team. Role model the behaviours required to enable dentsu Ireland. Job Title: Paid Social Account Executive Job...