Service Assurance Reporting

2 months ago


Dublin, Ireland Primark Full time
Job Description

Service Assurance Reporting & Governance Lead

Our Technology teams are right at the heart of what we do. Surrounded by some of the best Technology specialists in the industry, you’ll bring your own ideas to the business - helping to shape the experience of our customers as part of a forward-thinking team. 

The Service Assurance Reporting & Governance Lead ensures that all aspects of governance are in accordance with Primark's internal & external controls are maintained at all levels, this includes People, Partners, Products & Process.  They are also responsible for creating and operating the Service Reporting Framework to allow the level of service delivered to and by Primark to be defined, tracked and delivered.

What You’ll Get 
The world is changing and it’s important we support our colleagues. People are at the heart of what we do at Primark so it’s essential we provide the right environment for you to perform at your best. That’s why we offer benefits that put you first

Some of our benefits are:

  1. days of leave, plus bank holidays and if you want, you can buy 5 more.  
  2. Flexible Working, opportunity for an early Friday finish, and a subsidised cafeteria.  
  3. Primark Perks – Discounts with some local partner business to our offices

What You’ll Do:
In your role, you’ll collaborate with different people across a range of skillsets. Here’s a flavour of your day-to-day: 
  1. Create and own the Primark Service Reporting Framework to ensure that levels of service delivered by Primark internal teams and partners can be clearly defined and tracked.
  2. Create and own the security controls RACM.
  3. Assess all Platforms, Applications and Vendors against Primark’s security and compliance standards highlighting risk and identifying ownership to mitigate or resolve.
  4. Ensure all Vendors have completed and provided all necessary supporting documentation such as SOC2, and Business Continuity Reports.
  5. Identify owners and track completion of identified vulnerabilities via the Website Scans such as Qualys, Pen Test highlighting risks to the business stakeholders.
  6. Track Risk Waivers/Acceptances and Owners, highlighting risks and recommending courses of action to manage mitigations and minimise risk.
  7. Manage the cookie compliance & security scanning schedule across the digital landscape and ensure any issues are remediated efficiently.
  8. Be the conduit for all Audit Points to provide guidance and support with driving requirements and collating evidence within deadlines provided working closely with Internal and External Audit teams to ensure requirements are fully understood and met.
  9. Understand Primark’s Compliance and Security standards and how they apply to the architecture current and future needs.
  10. Develop trusted relationships with Vendors and Product teams to understand the services and priorities providing guidance on compliance solutions.
  11. Create and maintain reports on the health of the service, as well as controls and governance functions.

What You’ll Bring  
Here at Primark, we want everyone to feel valued – so please bring your authentic self to work, of course with some other key experience and abilities for this role in particular: 
  1. 4+ years experience in Compliance Leadership preferably within the Retail Industry across multiple Channels 
  2. Experience in owning and managing senior business stakeholder relationships 
  3. ITIL Service Management experience 
  4. Experience in translating data reports into management information to drive and track actions.
  5. Experience with SNOW (Service Now) especially data manipulation and report creation.
  6. Detailed knowledge of Compliance and Security Industry standards and influencing compliance.
  7. Functional and technical knowledge of Multi-Channel Digital Systems and SasS applications.
  8. Vendor management experience

Ready? Good - because we can’t wait to see what you can offer. You’ll be joining a team of diverse, passionate, and talented individuals where you’ll truly belong, collaborating on projects that will shape the future of our industry. If you’re excited about this role but don’t meet all the criteria, we encourage you to apply. You may be the right candidate for this role or another one, and our recruitment team Can determine where your skills may fit in at Primark. 

Apply to be part of our future and we’ll help you develop yours. 

If you need any reasonable adjustments or have accessibility requests, during your recruitment journey, such as extended time or breaks between online assessments, a sign language interpreter, mobility access, or assistive technology please contact your talent acquisition specialist.

All offers of employment are subject to background checks, including the right to work, reference education and for some roles criminal, and financial checks. If you have any concerns please reach out to our talent acquisition team to discuss. 

Function

Technology

Job Type

Employee - Permanent

Country

Republic of Ireland

Job Profile

Business Analyst

Time Type

Full-Time

Service Assurance Reporting & Governance Lead |
  • Assurance Officer

    4 months ago


    Dublin, Ireland AXA Group Full time

    We’re recruiting for an Assurance Officer to join the Assurance Team under the Risk & Compliance Function. At AXA, diversity and inclusion means empowering people to be 100% themselves at work. We work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll...


  • Dublin, Ireland UniJobs Full time

    Quality Assurance Analyst Unijobs on behalf of our public sector client have a requirement for a Quality Assurance Analyst to join their team. The duration of the post is initially 6 months with possible extensions thereafter. Working 35 hours per week the successful candidate will be employed as an agency employee and will be paid an hourly rate of €29.87...


  • Dublin, Ireland Deloitte Ireland LLP Full time

    Deloitte is the biggest professional services Firm in the world making an impact is more than just what we do: it's why we're here. We're driven to create positive progress for our clients, community, people, and the planet. This sense of purpose inspires us to work to the highest standards, to tackle the challenges that matter. Audit & Assurance is one of...


  • Dublin, Ireland Deloitte Ireland LLP Full time

    Deloitte is the biggest professional services Firm in the world making an impact is more than just what we do: it's why we're here. We're driven to create positive progress for our clients, community, people, and the planet. This sense of purpose inspires us to work to the highest standards, to tackle the challenges that matter. Audit & Assurance is one of...


  • Dublin, Ireland Cubic Telecom Full time

    The CompanyFounded in 2009, Cubic Telecom has grown to become one of the leading providers of connectivity solutions and analytics services that help vehicle and IoT device manufacturers manage and grow revenue streams. Fast paced, smart, ambitious, and continually seeking new, ideas. That’s us, is it you? At Cubic you will find an environment filled with...


  • Dublin, Ireland Cubic Telecom Full time

    The CompanyFounded in 2009, Cubic Telecom has grown to become one of the leading providers of connectivity solutions and analytics services that help vehicle and IoT device manufacturers manage and grow revenue streams. Fast paced, smart, ambitious, and continually seeking new, ideas. That’s us, is it you? At Cubic you will find an environment filled with...


  • Dublin, Ireland Life Science Recruitment Ltd Full time

    Clinical /Quality Assurance Manager Our client is a not-for-profit organisation providing care delivery to their service users in their own home in the North Dublin area. They are looking to expand their team by the addition of a Clinical/Quality Assurance Manager who will oversee the companys Clinical & Quality policies by monitoring & instilling a high...

  • Senior Manager

    1 month ago


    Dublin, Ireland Permanent TSB Full time

    PTSB is one of Ireland's leading retail and SME banks, with an innovative range of products and services powered through an evolving digital landscape, our focus is centred on ensuring we deliver what our customers, colleagues and communities need to be successful. Your Role: The `Senior Manager - Finance Risk and Assurance? will manage and support a small...


  • Dublin, Ireland Quorum Search Partners Full time

    Our client is an award winning, leading FMCG company based in North Dublin. They are looking for a Quality Assurance Technician to join their Quality & Technical team. Reporting to the Quality Lead Technologist and the Head of Quality & Technical, the QA Technician will play a key role in the business. Package 20 days of annual leave per annum Access to...

  • Sustainability Audit

    1 month ago


    Dublin, Ireland Deloitte Ireland LLP Full time

    Deloitte is the biggest professional services Firm in the world making an impact is more than just what we do: it's why we're here. We're driven to create positive progress for our clients, community, people, and the planet. This sense of purpose inspires us to work to the highest standards, to tackle the challenges that matter. Audit & Assurance is one of...

  • Sustainability Audit

    3 weeks ago


    Dublin, Ireland Deloitte Ireland LLP Full time

    Deloitte is the biggest professional services Firm in the world making an impact is more than just what we do: it's why we're here. We're driven to create positive progress for our clients, community, people, and the planet. This sense of purpose inspires us to work to the highest standards, to tackle the challenges that matter. Audit & Assurance is one of...

  • Quality Assurance

    2 months ago


    Dublin, Ireland PSC Biotech Ltd Full time

    About PSC BiotechWho we are?PSC Biotech is a leading Biotech Consultancy firm founded in 1996, headquartered in Pomona, California, USA, with Global operations in Ireland, India, Singapore, Australia and the US, serving 350 clients in more than 23 countries worldwide. We provide cloud-based software solutions for Quality Management and Regulatory...


  • Dublin, Ireland AIB Group Full time

    Location/Office Policy: Molesworth Street, Dublin 2 with Hybrid Working The Risk function is an independent, second line of defence function that monitors, controls, and supports all risk-taking activities across AIB. Our objective is to ensure AIB has a robust risk management structure and culture to take intelligent risk within the risk appetite set by the...


  • Dublin, Ireland Viatris Full time

    McDermott Laboratories Limited At VIATRIS, we see healthcare not as it is but as it should be. We act courageously and are uniquely positioned to be a source of stability in a world of evolving healthcare needs. Viatris empowers people worldwide to live healthier at every stage of life. We do so via: Access – Providing high quality trusted medicines...


  • Dublin, Ireland AIB Group Full time

    Location/Office Policy: Molesworth Street, Dublin 2 with Hybrid Working The Risk function is an independent, second line of defence function that monitors, controls, and supports all risk-taking activities across AIB. Our objective is to ensure AIB has a robust risk management structure and culture to take intelligent risk within the risk appetite set by the...


  • Dublin, Ireland Deloitte Ireland LLP Full time

    Deloitte is the biggest professional services Firm in the world making an impact is more than just what we do: it's why we're here. We're driven to create positive progress for our clients, community, people, and the planet. This sense of purpose inspires us to work to the highest standards, to tackle the challenges that matter. Audit & Assurance is one of...


  • Dublin, Ireland Viatris Full time

    McDermott Laboratories Limited At VIATRIS, we see healthcare not as it is but as it should be. We act courageously and are uniquely positioned to be a source of stability in a world of evolving healthcare needs. Viatris empowers people worldwide to live healthier at every stage of life. We do so via: Access – Providing high quality trusted medicines...


  • Dublin, Ireland AIB Group Full time

    Location/Office Policy: Central Park, Leopardstown, Dublin 18 Are you an expert in evaluating and assuring the effectiveness of cybersecurity controls across complex environments? Do you have a passion for ensuring that security frameworks and controls align with industry standards and regulatory requirements? Can you lead assessments that test and validate...


  • Dublin, Ireland RSA Insurance Ireland Limited Full time

    Join RSA and make a difference every day.  Whether you are just beginning your career or looking to take the next progressive step in your journey, RSA Insurance Ireland is an organization where you can be yourself, learn and develop and a place where your ideas and contributions matter. With offices in Belfast, Galway, and Dublin , we have embraced...


  • Dublin, Ireland Aviva Full time

    You must have valid Irish, UK, or EU work rights to be considered for this roleLocation: Cherrywood, Dublin 18 with hybrid workingOur Finance team are now seeking a manager to join our FRCF within our Aviva Life & Pensions Ireland ("ALPI") business. You must be a qualified Accountant or almost-qualified actuary to be considered for this position. FRCF...