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Field Engineer

3 months ago

Dublin, Ireland Canon Full time

Do you have a passion for delivering an excellent customer experience and want to be part of a dynamic and driven team? if the answer is yes, please read on....

Canon Ireland are looking for a Field Engineer to join our Production Print team to service customers based in the South, West ,Midlands and Limerick areas. This role relates to the provision of field service and support to Inkjet/Toner production - print devices and customers.

You will be apart of an environment that encourages continuous Learning and Development with a wide range of resources and support available on demand. 

What we give

With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.

At Canon we have a clear vision: to be committed to creating a more inclusive and equitable culture where employees are valued and can thrive personally and professionally.

Canon also has a strong commitment to sustainability, encompassed by our Kyosei philosophy of living and working together for the common good, focused on reducing our environmental impact and creating opportunities to make positive social contribution.

Life Assurance Private Medical Insurance Pension on base salary and bonus/commission Sick Pay Eyecare Scheme Cycle to Work Volunteer Days Up to 27 days holidays per annum Holiday Purchase Summer Hours Hybrid Working Family Day Funded social events Long Service Awards Scheme Mentoring Programme Training and Development Programme Canon Staff Store Discount
Refer a friend scheme Paid Maternity/Paternity Leave Parent Leave - Partial top Up Payment EAP Programme Lead Payment Schemere are some of the benefits we offer at Canon to support our employee’s wellbeing:

We need people who can achieve the exceptional by working collaboratively, who have the courage to risk new ways of doing things and the ability to see the world the way their customers see it. We're looking for creative problem-solvers like you, someone who can ensure Canon stays ahead in an ever-changing world.

What we ask

Experience in customer interactive role on servicing of Production Toner/Inkjet/Wide Format printers. Hardware and software skills, experience and knowledge. Alternatively experienced on Canon Office products and demonstrates the enthusiasm, customer focus and technical ability to progress to the role of Production Engineer.

Effective Break Fix Service, Fault Finding and device management including modification deployment and PMs, and for Production Devices Trained on Production Toner, Inkjet Wideformat & LFP devices and technologies as deemed required by Service Management . To Support Workspace Service on an ad-hoc basis as needs require. Be prepared to provide out of hours cover on a pre-notified and pre-agreed basis based on adhoc or contractual customer requirements Contributes on major installs and projects in conjunction with key stake holders. Is able to demonstrate the ability to resolve complex problems outside of the normal fault-finding process. Site responsibility duties-Supports ASM as needed in customer interactions, training customers in product usage, maintenance and advanced applications of products. Manages stock checks for nominated customers. Optimize the car-stock inventory and rotation, and balance this against return to fit (RTF) visits, as applicable. Advance notice Overseas Activities: Undertake training, support UK&I Installations, and potential decomms Demonstrate commercial awareness – understands the need to increase total billable volume. · Supports the customer and colleagues by taking ownership of technical problems and sees them through to a satisfactory conclusion. Awareness and understanding of Canon’s contractual obligations, the generic service level agreement. Demonstrates high level of proactive customer interaction to bring added value. Implement Escalation procedures as per policy and when required provide technical escalation support for colleagues, Senior CP/PP Engineer and FSS Ensure all activities are recorded correctly in line with company guidelines Maintains close working relationship with the TT&S department and other key stakeholders. · Identifies performance improvement opportunities and has the ability to work unsupervised Advise the customer when chargeable work is required and seek the required authorization prior to undertaking this activity Fully comply with company policies and Health & Safety Guidelines (following the local legislation) · Completion of Production specific site survey documentation Environmental assessment awareness (humidity, airflow, temperature) . Liaise with third party finishing service providers to resolve our customer issues Able to take and interpret data and machine traces.

You will need

You will be able to demonstrate the following competencies:

Focus on the Customer Drive for Results Acts as a Team Player Create Solutions to Problems Take Ownership & Accountability Contracted hours are 37.5 hours over 5 days. This role is primarily field based.