Logistics Analyst

Get to know The Pokémon Company International

The Pokémon Company International, a subsidiary of The Pokémon Company in Japan, manages the property outside of Asia and is responsible for brand management, licensing, marketing, the Pokémon Trading Card Game, the animated TV series, home entertainment, and the official Pokémon website. Pokémon was launched in Japan in 1996 and today is one of the most popular children's entertainment properties in the world.

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Get to know the role

Job Title: Logistics Analyst Job Summary: This position will support the B2B TCG Logistics team. The Logistics Analyst will be supporting order management for European resellers and distributors, from receiving orders, processing in ERP system, releasing to and communicating with warehousing partners to ensure timely fulfilment of orders. People Manager: No

What you’ll do

Assist TCG Logistics team in processing customer sales orders. This will include entering/uploading orders into ERP system, updating orders at various stages of process, coordinating and communicating with European warehouse partners, TPCi internal teams, customers and freight forwarders. Liaise with local 3PL warehouse to ensure fulfilment is executed according to requirements and in a timely manner. Provide shipping instructions and coordinate shipping for cross border sales and transfer orders, including ensuring correct shipping documents. Handle customer damage / mis-shipment claims and investigate and resolve these issues. Support team with conflict resolution, in cooperation with team members in multiple locations, as well as warehouse and freight partners worldwide. Track stock movements and inventory quantities throughout the supply chain in collaboration with Sales Operations and other Logistics teams. Support expansion of European production with solutions on optimized processes within production facility and within supply chain network across Europe and UK. Constantly find new ways to improve processes. Other duties as required.

What you’ll bring

Three (3) to four (4) years of relevant professional experience or a demonstrated equivalent level of expertise. Bachelor's degree in a related field or a demonstrated equivalent level of applicable experience. Demonstrated ability to supervise supply chain with strong metrics across operational KPIs. Knowledge of B2B fulfilment and logistics, along with customer service best practices. Strong attention to detail with an analytical mind. Ability to multitask, identify areas for improvement and create solutions. Ability to handle high-pressure situations where there is an issue that needs a calm and timely resolution. Results orientation with a focus on quality, efficiency, and operational excellence. Excellent ability to use ERP system and large data spreadsheets.

Base Salary Range: For this role, new hires generally start between €46, - €55, per year. The full range is €46, - €70, per year. This range is applicable for the labor market where the role is intended to be hired. The final base salary is directly related to the candidate’s qualifications and professional experience uniquely.

#LI-MW1 #LI-Hybrid

How you’ll be successful

Passion for Pokémon: Develops an understanding of the Pokémon brand, the impact it has on our people, culture, business, fans, and communities, and applying that knowledge and passion to everything you do. Challenging the Expected: Approaches challenges with curiosity and creativity, embracing the possibility of failure as an opportunity to learn something new, develop innovative ideas, solve complex problems and identify unique opportunities. Integrity and Respect: Demonstrates integrity and respect by leading with empathy, listening to others, seeking out different perspectives, and taking personal responsibility for decisions, actions, and results. Dedicated to Quality: Takes ownership to maintain and promote high standards, looks for new ways to learn and improve, and embraces a growth mindset to seek and apply feedback from others in an effort to continuously improve.  Building Relationships: Develops and strengthens relationships, adopting a “team first” mentality and working collaboratively to solve problems and meet shared goals. Delighting Customers: Listens and understands the interests and needs of our customers and stakeholders, making them feel heard and important, and embracing these learnings to continue delivering a unique Pokémon experience.

What to expect

An employee first culture. Company events that celebrate the spirit of Pokémon. Competitive cash-based compensation programs. 100% employer-paid healthcare premiums for you. Generous paid family leave. Employer-paid life insurance. Employer-paid long and short-term income protection insurance. US Employees: 401k Employer Matching. UK/IRE/MX Employees: Pension Employer Contributions. Fitness reimbursement. Commuter benefit. LinkedIn learning. Comprehensive relocation package for certain roles. Hybrid work environment.

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