Care Advisor

6 months ago

Dublin, Ireland AWP Health & Life SA Full time

What you do


Our Care Advisors support customers in many different languages and are the first point of contact of our clients worldwide (including brokers and medical providers). The Care Advisors must anticipate and meet the needs of our clients as well as coordinate interdepartmental work, consistently delivering a high quality service and committing to continuous improvement.

Key responsibilities

Responding to queries regarding cover, claims, hospitalisation, complaints Commit to the department`s service standards, including a 24 hours turnaround for all written communication including email responses and a target call abandon rate of 2% Multi-tasking of daily assigned workload as well as ad hoc assignments and follow upon individual cases Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients Assist our in-house medical team in coordinating client`s hospital admissions,evacuations, repatriations and other cases as required Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases Responsible for providing outstanding customer service to clients and ensuring customer satisfaction and retention

What you bring

Experience in a customer focused role , in a an administrative capacity Previous experience in call centre environment would be beneficial. Experience working in pressurized environment with tight deadlines. Strong Knowledge of Microsoft Office ( Excel, Word). Applicants must be flexible to work within our rotating shift patterns (Day Hours from Monday to Friday and rotational day Hours on Saturdays). Valid EU work permit with the ability to work full time year round. Fluency in English and second language (French).

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and
has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Great to have you on board. Let's care for tomorrow.

Note: Diversity of minds is an integral part of Allianz’ company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company encourages its employees to have motivation in gaining varied skills from different positions and to collect experiences from across Allianz Group

41936 | Operations | Entry Level | Non-Executive | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Great to have you on board. Let's care for tomorrow.

  • Care Advisor

    6 months ago

    Dublin, Ireland AWP Health & Life SA Full time

    What you do Our Care Advisors support customers in many different languages and are the first point of contact of our clients worldwide (including brokers and medical providers). The Care Advisors must anticipate and meet the needs of our clients as well as coordinate interdepartmental work, consistently delivering a high quality service and...

  • Care Advisor

    6 months ago

    Dublin, Ireland AWP Health & Life SA Full time

    What you do Our Care Advisors support customers in many different languages and are the first point of contact of our clients worldwide (including brokers and medical providers). The Care Advisors must anticipate and meet the needs of our clients as well as coordinate interdepartmental work, consistently delivering a high quality service and...

  • Care Advisor

    6 months ago

    Dublin, Ireland ALLIANZ PARTNERS Full time

    What you do Our Care Advisors support customers in many different languages and are the first point of contact of our clients worldwide (including brokers and medical providers). The Care Advisors must anticipate and meet the needs of our clients as well as coordinate interdepartmental work, consistently delivering a high quality service and...

  • Care Advisor

    3 weeks ago

    Dublin, Ireland Allianz Partners Full time

    We are Allianz Partners. The leader in assistance and insurance solutions in the areas of health, assistance, automotive and travel insurance. Allianz Partners is a global family of over 19,000 employees across 78 countries. This role is in the Health line of the business, which has a number of well-known customer facing brands such as Allianz Care, Nextcare...

  • Patient Advisor

    4 months ago

    Dublin, Ireland Optical Express Full time

    Job Title – Patient Advisor Location – Dublin, Grafton Street Hours – Full Time – 40 hours Salary – €27, + bonus & benefits Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and...

  • Health Advisor

    4 months ago

    Dublin, Ireland Concern Worldwide Full time

    C3 2021 Job Title: Health Advisor Reports to: Head of Health Support Terms: 2-year contact with possibility of extension Job location: Dublin Ireland, UK, France and any of the Concern programme countries of operation (up to 30% travel) Salary/Pay Band: Global Band 6 (Advisor) Contract: Two-year, fixed term, with possibility for extension ...

  • Health Advisor

    4 months ago

    Dublin, Ireland Concern Worldwide Full time

    C3 2021 Job Title: Health Advisor (focus on Reproductive Health) Reports To: Head of Health Support Terms: 2-year contact with possibility of extension Job Location: Dublin Ireland, UK, France and any of the Concern programme countries of operation (up to 30% travel) Salary/Pay Band: Global Band 6 (Advisor) Contract: Two-year, fixed term,...

  • Casual Front of House Advisor

    4 weeks ago

    Dublin, Ireland Parkwood Holdings Limited Full time

    Casual - Front of House Advisor Legacy Leisure, established to support a national legacy following the Olympics, is a not for profit charitable organisation committed to providing a diverse and meaningful range of leisure and culture related activities for the local communities in which we serve. Aiming to deliver high quality services to our customers, the...

  • Stoma Clinical Nurse Advisor

    15 hours ago

    Dublin, Ireland recruitNet Full time

    RecruitNet International Ltd is specialising in relocating qualified professionals throughout Ireland and overseas, we guide you through professional registration, job placement, visa, and employment permit processing. We will provide exceptional patient care in an environment where quality, respect, caring, and compassion are at the centre of all we do.We...

  • Stoma Clinical Nurse Advisor

    15 hours ago

    Dublin, Ireland recruitNet Full time

    Job DescriptionRecruitNet International Ltd is specialising in relocating qualified professionals throughout Ireland and overseas, we guide you through professional registration, job placement, visa, and employment permit processing. We will provide exceptional patient care in an environment where quality, respect, caring, and compassion are at the centre of...

  • Apprentice Service/Warranty Advisor

    6 months ago

    Dublin, Ireland Joe Duffy Motors Group Full time

    Apprentice Service/Warranty Advisor – Porsche Centre Dublin Dublin North Due to continued growth at Joe Duffy Group, we are now seeking an Apprentice Service/Warranty Advisor with customer-facing retail or hospitality experience to join our Porsche Centre Dublin business in North Dublin About The Group: Joe Duffy Group is Ireland’s leading...

  • Otc sales advisor Sandyford

    2 weeks ago

    Dublin, Ireland McCabes Pharmacy Full time

    McCabes Pharmacy is recruiting for a fulltime Sales Advisor for our Sandyford Store.Ideal candidate will:Ensuring excellent customer service is given to each customer.Scanning ordersEnsuring stock levels are kept accurate.Be a Team Player.Pro-active with ability to multi-task & work off own initiative.Have excellent communication skills.Professional manner...

  • Otc Sales Advisor Mountview

    1 month ago

    Dublin, Ireland McCabes Pharmacy Full time

    McCabes Pharmacy is recruiting for an experienced Part Time (24 hours) OTC advisor for our Mountviedwstore.Ideal candidate will:Ensuring excellent customer service is given to each customer.Scanning ordersEnsuring stock levels are kept accurate.Be a Team Player.Pro-active with ability to multi-task & work off own initiative.Have excellent communication...

  • Otc Sales Advisor Glasnevin

    3 months ago

    Dublin, Ireland McCabes Pharmacy Full time

    McCabes Pharmacy is recruiting for an experienced Full Time OTC advisor for our Glasnevin store.Ideal candidate will:Ensuring excellent customer service is given to each customer.Scanning ordersEnsuring stock levels are kept accurate.Be a Team Player.Pro-active with ability to multi-task & work off own initiative.Have excellent communication...

  • Sales Advisor Dundrum

    3 weeks ago

    Dublin, Ireland McCabes Pharmacy Full time

    McCabes Pharmacy is recruiting for a 24-40 hour sales advisor for our Dundrum store on a temporary contract. (Must be available for weekdays, Weekends, Late Nights)Ideal candidate will:Ensuring excellent customer service is given to each customer.Scanning ordersEnsuring stock levels are kept accurate.Be a Team Player.Pro-active with ability to multi-task &...

  • Otc sales advisor Santry

    4 weeks ago

    Dublin, Ireland McCabes Pharmacy Full time

    McCabes Pharmacy is recruiting for an experienced OTC advisor (4days) for our Santry storeIdeal candidate will:Ensuring excellent customer service is given to each customer.Scanning ordersEnsuring stock levels are kept accurate.Be a Team Player.Pro-active with ability to multi-task & work off own initiative.Have excellent communication skills.Professional...

  • Sales Advisor Dundrum

    1 week ago

    Dublin, Ireland McCabes Pharmacy Full time

    McCabes Pharmacy is recruiting for a 24 hour sales advisor for our Dundrum store on a temporary contract. (Must be available for weekdays, Weekends, Late Nights)Ideal candidate will:Ensuring excellent customer service is given to each customer.Scanning ordersEnsuring stock levels are kept accurate.Be a Team Player.Pro-active with ability to multi-task & work...

  • Relief OTC Sales advisor

    2 weeks ago

    Dublin, Ireland McCabes Pharmacy Full time

    McCabes Pharmacy is recruiting for a full time experienced Relief OTC Advisor, both South side Dublin and North. Ideal candidate will:Ensuring excellent customer service is given to each patient.Meeting Pharmacy sales targets.Previous Pharmacy OTC experience and Product Knowledge is essential.Keen interest in all aspects of pharmacy.Ensuring stock levels...

  • Otc Sales Advisor Glasnevin/Ballymun

    4 weeks ago

    Dublin, Ireland McCabes Pharmacy Full time

    McCabes Pharmacy is recruiting for an experienced Full Time OTC advisor for our Glasnevin/Ballymun store.Ideal candidate will:Ensuring excellent customer service is given to each customer.Scanning ordersEnsuring stock levels are kept accurate.Be a Team Player.Pro-active with ability to multi-task & work off own initiative.Have excellent communication...

  • Customer Care Office Manager

    4 months ago

    Dublin, Ireland Linde Full time

    What you will enjoy doing Managing a small team of customer service advisors to achieve our Grade of Service measure Providing ownership and directional planning for our Delivered in Full On Time (DIFOT) measure with responsibility for sustained improvement and associated revenue benefits Ensuring that the customer service advisors are fully up to date on...