Casual Front of House Advisor
4 weeks ago
- To actively promote membership packages within the centre in line with instructions from the Front of House Manager/Contract Sales Manager/Centre Manager
- Ability to meet and exceed daily call targets
- To assist in delivering the highest level of customer care, including meeting regularly with existing members to ensure the level of service is maintained
- To assist in the promotion and marketing of the centre, its services and facilities, which entails outreach in the surrounding areas
- To maximise new business conversion through effective sales closure
- To maximise cross-selling and up-selling opportunities through proactive initiatives
- To handle membership enquiries and bookings
- Cover the reception desk when required
- Undertake any other task/duties as may be reasonably required
- Friendly, well-presented with a positive attitude
- Be available for ad-hoc shifts to cover holiday, sickness & events
- Confident, enthusiastic and self motivated
- Excellent communication skills with clear spoken and written English
- Professional telephone and interpersonal manner
- Good understanding of customer care
- Able to use own initiative, to follow procedures and work to deadlines
- Demonstrate good computer literacy skills
- Be punctual
- Have flexibility with working patterns - early, late and weekend shifts are a must
- Aware of health and safety, equality and diversity in the workplace
- Ability to multitask
- Excellent organisational skills
- Has the ability and willingness to acquire job related knowledge
- Welsh speaking is highly desirable
- Competitive salary
- Incremental annual leave
- Free gym membership for you and a nominated person
- Employee health cash plan
- Employee discount portal - discounts on travel bookings, high street vouchers, gift cards, cinema tickets, days out, leisure activities and your day to day spending
- Cycle to Work scheme
- Pension Scheme
- Company sick pay
- Career progression
- Training and development
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