Front of House Manager

2 weeks ago

Dublin, Ireland Townhouse on the Green Full time

Townhouse on the Green, a luxe boutique townhouse centrally located in the city centre overlooking St Stephens Green is currently looking for a Front of House Manager.


The main focus of the role is to oversee Front Office operations to provide an outstanding guest experience and exceed expectations as well co-ordinate enquiries and reservations for Floritz and Cellar 22.


Key responsibilities:


  • Ensure that all visitors to the Townhouse are greeted with a friendly welcome and offered the highest standards of guest care and customer satisfaction throughout their stay.
  • Control daily business activities within the Townhouse ensuring that all VIPs, guests and groups are looked after.
  • Ensure that the daily operations of the department run efficiently to a very high standard as expected of a high end townhouse to the complete satisfaction of guests at all times.
  • Maximise all available sales opportunities by actively upselling the guest rooms, restaurant and wine bar.
  • Ensure that allocation of rooms is conducted in a controlled and effective manner.
  • Effectively communicate with all other Departments with specific attention to Reservations, Sales, Finance, HR, Accommodation, Kitchen, Restaurant & Wine Bar.
  • Maintain high standards of communication within the Front Office Department through regular team meetings .
  • Manage all aspects of invoicing, security, credit control and cash handling, ensuring procedures are followed at all times .
  • Ensure the highest standards of presentation and cleanliness of the Front Desk and foyer is maintained at all times.
  • Handle and resolve customer complaints, following through to ensure the highest levels of guest satisfaction.


The ideal candidate will have:

  • held a similar or supervisory role in a similar business
  • strong communication skills both written and verbal
  • a natural ability to ensure that each guest in the Townhouse is made to feel welcomed and that their expectations are exceeded
  • should be familiar with OpenTable
  • previous experience of Opera reservations system is preferred
  • exceptional selling skills both upselling and cross selling
  • attention to detail
  • positive attitude to work
  • enjoyment in the sense of empowerment and a want to improve
  • the ability to work shifts and weekends


Benefits:

Focus on development & progression, Bike to Work, Travel Tax Incentives, discounted city centre car parking, discounts on hotel accommodation, discounted health insurance, uniforms provided, staff food, employee assistance programme/wellbeing support, reward programmes such as long service awards and staff recognition and incentives including talent referral.

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