Client Engagement Manager

1 week ago


Kilkenny, Ireland CluneTech Full time

Taxback International is a leading global VAT solutions provider. Our integrated technology streamlines the processes of global VAT compliance, recovery & payment for Enterprise and Medium sized businesses worldwide.

Taxback International is part of CluneTech, a suite of companies providing cutting-edge solutions that simplify global business. We have been recognised as a Great Place to Work for 9 consecutive years, a “Best Workplace for Women” for the past 5 years and most recently, we were delighted to be recognised as a “Best Workplace in Tech” for the accreditation’s second year.

Our global footprint encompasses 35 offices worldwide and we do business across 100 countries on a daily basis.

This role requires one day per week (Tuesday) in our Kilkenny HQ.

This is a maternity leave contract position.

  • Day to day account management of Taxback International’s Managed Clients in the allocated book of clients.
  • Coordinate Client from contract signing till completed implementation together with internal teams.
  • Upsell, track and exceed Business performance according to set OKRs and deliverables.
  • Identify and manage initiatives to grow client portfolios both within current book of business but also by upselling Taxback Internationals product portfolio.
  • Forecasting ownership for own book of clients.
  • Manage business reviews and general governance of each client account.
  • Be the client representative internally to ensure that client requirements are met timely when several stakeholders are involved from contract signing, implementation and the ongoing relationship.
  • Ongoing usage of Jira and SalesForce and its reporting capabilities.
  • At all times exceed client expectations.

Requirements

  • Fluency in English, both verbally and written is a requirement. Additional languages a strong advantage.
  • Minimum 5 years’ experience in a position of account management with a proven track record of upselling.
  • You are analytical, organized and you always keep the client needs front of mind - bringing an outside-in perspective to optimise processes and maximize returns.
  • You work well independently with a strong sense of how to prioritise in a fast paced environment.
  • You are energetic and have the stamina to deliver results both in the short and long term.
  • You are confident in analyzing and concluding large sets of data.
  • You love to explore new ideas and drive continuous value adds for your clients and by identifying new partners. You can join the dots and map a clear route to success.
  • You are results orientated in your approach.
  • You are a strong communicator and feel comfortable leading dialogues in cross-cultural teams.
  • You are a fast learner with a strong ability in understanding client requirements and engagements from a commercial perspective

Benefits

At Taxback International, we are a community of like-minded individuals committed to excellence in everything we do. We create an innovative, collaborative, and supportive workplace that allows our brilliant people to unleash their potential.

Recognised as a both a Great Place to Work and Deloitte Best Managed Company, we believe that recognition goes much deeper than just financial rewards. Therefore, in addition to a competitive salary, we also offer an exclusive benefits package.



  • Kilkenny, Co. Kilkenny, Ireland State Street International (Ireland) Ltd Full time

    Who we are looking for We are looking for a strong leader to be responsible for advancing our end to end operational resiliency in payment services, working from point of interaction with clients through to market delivery. The right candidate will have a strong understanding of payment operations infrastructure and client business demands to optimize our...

  • Property Manager

    6 months ago


    Kilkenny, Ireland TEAM HORIZON Remote Work Freelance Full time

    Description Property Manager - Technical Services Officer, Chief Assistant   Team Horizon is seeking a Property Manager for company based in Kilkenny.     Why you should apply: · Excellent contracting rates on offer. · They put their people first and live their diversity and inclusion values embracing all perspectives. · You enjoy working in...


  • Kilkenny, Ireland RPS Group Full time

    Local Authority Authorising Officer / Live Working Manager - Electrical - copy RPS are currently recruiting a site-based Local Authority Authorising Officer / Local Authority Live Working Manage r to work as a key member of our Public Lighting (PL) Project in Kilkenny and throughout several counties in Leinster. Role would be for a period of approx....


  • Kilkenny, Ireland State Street Full time

    Purpose of Role: Reporting to AVP in Depositary, this position is an opportunity for a suitable candidate to gain exposure to Cashflow Monitoring and also other areas of Depositary activities and management experience, to assist in the formulation and implementation of Depositary policy and procedures in a key department and changing regulatory...


  • Kilkenny, Ireland Abbott Full time

    Have you ever wanted to make a difference? At Abbott, you will play a crucial role to help people live more fully at all stages of their lives. Abbott is a global healthcare leader and our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional products...

  • Senior Project Manager

    4 months ago


    Kilkenny, Ireland RPS Group Full time

    Senior Project Manager (Transport) RPS has an exciting opportunity for a  Senior Project Manager (Transport)  to join our Transport Infrastructure business based in Ireland. This is a hybrid role and offices available are Dublin, Galway, Cork, Sligo and Kilkenny. RPS, a Tetra Tech company: Representing an exciting new chapter in our business, in...


  • Kilkenny, Ireland State Street Full time

    Job Description Who we are looking for Offensive Security Third Party Penetration Testing Management Lead be responsible for workload management of all Offensive Security penetration test projects. This will include vendor management, contingency worker management, third party penetration test scheduling and reporting, and management status...


  • Kilkenny, Ireland RPS Group Full time

    Senior Project Manager Buildings & Infrastructure / Built-Environment We are currently recruiting  Project and Senior Project Engineers  to work as key members of the Buildings & Infrastructure Team. If you would like to join a company that focuses on creativity in design and solutions and is passionate about the service it provides, join RPS. We...

  • Store Manager

    6 months ago


    Kilkenny, Ireland Rituals Full time

    Job DescriptionAs Store Manager, your focus is on creating an unforgettable customer experience and helping your team to reach their full potential!You’ll work closely with your Area Manager to put our local business strategy into place as well as continuously reach performance targets and take charge with effective leadership. You’ll lead by example and...

  • Project Manager

    2 months ago


    Kilkenny, Ireland Lawler Consulting Full time

    Project Manager required to work on a range of building sector projects.Requirements for the role:Diploma in Building Services Engineering / Electrical Engineering OR Level 6 Advanced National Craft Certificate in Plumbing OR Electrical.Ideally 5 years + post graduate design experience.Ability to lead and deliver project designs with minimal input from...


  • Kilkenny, Ireland Glanbia Full time

    Regulatory Compliance Manager Abbey Quarter, Kilkenny Tirlán Tirlán, is a world-class food and nutrition co-operative, with a diverse portfolio of quality ingredients, leading consumer and agri brands. Tirlán owns leading brands such as Avonmore, Kilmeaden Cheese, Millac, Solmiko, Truly Grass Fed, Premier Milk, Wexford, mymilkman.ie and...


  • Kilkenny, Ireland Rituals Full time

    Job DescriptionAs Assistant Store Manager, your focus is on motivating your team and giving each customer a meaningful shopping experience. You’re also second-in-command, ready to fill in for your Store Manager and take charge when necessary. Above all, you’re dedicated to driving your store’s performance by ensuring excellent customer service,...

  • Product Specialist

    4 months ago


    Kilkenny, Ireland State Street Full time

    Product Specialist - Account Onboarding / AVP Additional work locations: Who are we looking for? State Street Alpha Service product team is seeking a versatile individual for an Assistant Vice President role with strong skills in product development, product life cycle management, client relationships, and business analysis. This individual will be...


  • Kilkenny, Ireland State Street Full time

    Who are we looking for? We are looking for an experience fund accounting professional to join the Fund Accounting Group management team. This managerial position has responsibility for managing the day to day Fund Accounting administration service ensuring that all deliverables are produced and delivered on time and in accordance with client service...

  • Derivatives, AVP

    3 weeks ago


    Kilkenny, Co. Kilkenny, Ireland State Street International (Ireland) Ltd Full time

    Who we are looking for An opportunity exists for the position of Assistant Vice President within the OTC derivatives middle office team. This is a team management role and will require strong interpersonal skills. For the right candidate this represents a good opportunity to join a dynamic team working in the demanding and ever changing derivatives market....


  • Kilkenny, Co. Kilkenny, Ireland Charlene Cooke Healthcare Recruitment Limited Full time

    Job Title: Quality & Continuous ImprovementManager Location: Kilkenny Job type: Permanent, fulltime 35 hour week. Are you passionate about enhancing the quality of health services and improving patient outcomes? If you're passionate about quality, innovation and improvement while making a meaningful difference in the lives of patients, we would like to hear...


  • Kilkenny, Ireland State Street Full time

    Why this role is important to us The team you will be joining is a part of State Street Global Services (SSGS). SSGS gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions...

  • Store Manager

    4 months ago


    Kilkenny, Ireland Frasers Group Full time

    Job Description At Sports Direct we need our leaders to live and breathe our company values, Think without limits - Think fast, fearlessly, and take the team with you. Own it and back yourself - Own the basics, own your role, and own the results. Be relevant - Relevant to our people, our partners, and the planet. We want you to bring your...

  • Store Manager

    4 months ago


    Kilkenny, Ireland Frasers Group Full time

    Company Description Sports Direct is the retail success of the last decade. Our unrivalled growth across ROI, the UK and Europe really sets us apart from the rest. We have no intention of slowing down and we have a mind-blowing continued expansion plan. Part of our success is owed to our dynamic, commercially driven and passionate managers and with...


  • Kilkenny, Ireland Abbott Full time

    Have you ever wanted to make a difference? At Abbott, you will play a crucial role to help people live more fully at all stages of their lives. Abbott is a global healthcare leader and our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional products...