Current jobs related to Technical Support Associate - Galway - Abbott

  • French Technical Support Associate

    2 months ago

    County Galway, Ireland Cpl Full time

    Technical Support Associate – French OverviewMy client is multinational medical devices and health care company based in Galway, Ireland, they are hiring for an English and French speaking Technical Support Associate. The successful candidate will report to the EME/APAC Technical Support Team Lead in a fast-paced department Technical Support...

  • Technical Support Associate

    3 months ago

    Galway, Ireland Abbott Full time

    About Abbott Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 109,000 colleagues serve people in more than 160...

  • Technical Support Specialist

    4 weeks ago

    Galway, Ireland Abbott Full time

    About Abbott Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 113,000 colleagues serve people in more than 160...

  • Customer Support Associate – French/Spanish Speaking

    2 months ago

    Galway, Ireland Manpower Ireland Full time

    Customer Interaction - Support Associate - French/Spanish/English Speaking Hosted by Manpower ManpowerGroup Ireland have an exciting new opportunity with our client SAP! This is a 12-month contract role based in Galway. A hybrid work model is in place, and you will be employed by the ManpowerGroup. Please read below for more information on SAP company and...

  • Production Support Engineer

    7 months ago

    Galway, Ireland Chipright Full time

    Production Support Engineer Installation, upgrade, calibration and maintenance of our client's systems according to quality standardsTroubleshooting, diagnose and repair of systems.Integration of systems and services into customer’s environmentInstall, adapt and configure systems software (e.g. Operating System, Tester Software, tools, etc.) according to...

  • Retail associate

    1 month ago

    Galway, Ireland TJX Companies, Inc. Full time

     From designers straight off the runway to statement jewellery, we have an ever-changing product range that means the whole store experience is less about shopping, and more about the thrill of the find. It’s about the exciting surprises that make the everyday a little more fun and it’s the same working here. Our work environment is ever-evolving –...

  • Associate Project Manager

    2 weeks ago

    Galway, Ireland Boston Scientific Full time

    At Boston Scientific Galway, we are dedicated to transforming lives through innovative medical solutions that improve the health of patients around the world.We work collaboratively to solve healthcare’s toughest problems by developing solutions that matter most to those suffering from debilitating and life-threatening conditions and to the healthcare...

  • Associate Project Manager

    3 months ago

    Galway, Ireland Boston Scientific Full time

    Our Mission: At Boston Scientific Galway, we are dedicated to transforming lives through innovative medical solutions that improve the health of patients around the world. We work collaboratively to solve healthcare’s toughest problems by developing solutions that matter most to those suffering from debilitating and life-threatening conditions and...

  • Associate Regulatory Affairs Specialist

    3 weeks ago

    Galway, Ireland Medtronic Vascular Galway UC Full time

    At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life Peripheral Vascular Health (PVH) therapies are a critical part of the Medtronic vascular portfolio,...

  • Associate Project Manager

    4 weeks ago

    Galway, Ireland Boston Scientific Full time

    At Boston Scientific Galway, we are dedicated to transforming lives through innovative medical solutions that improve the health of patients around the world.We work collaboratively to solve healthcare’s toughest problems by developing solutions that matter most to those suffering from debilitating and life-threatening conditions and to the healthcare...

  • Associate Dentist

    2 months ago

    Galway, Ireland Bupa Dental Care Full time

    Quay Dental Galway is seeking an experienced and enthusiastic Endodontist to join our established team. Quay Dental, a leading and innovative dental care provider, is seeking an experienced and enthusiastic Endodontist to join our established team. As one of the largest dental care providers in Ireland and a part of Bupa Dental Care, we are committed to...

  • Associate Director

    4 months ago

    Galway, Ireland AECOM Full time

    Job DescriptionStart here. Grow here. The AECOM Surface Transportation, Aviation & Ports Team in Ireland has over 150 professionals operating from Dublin, Cork, Galway, and Belfast. We are seeking a highly driven Associate Director to join our Ireland Roads, Public Transport, and Greenways Team delivering projects across the country.Working within a...

  • Global Sourcing Technical Project Manager II

    3 weeks ago

    Galway, Ireland Boston Scientific Full time

    Additional Locations: Ireland-Cork; Ireland-Clonmel Our Mission: At Boston Scientific Galway, we are dedicated to transforming lives through innovative medical solutions that improve the health of patients around the world.We work collaboratively to solve healthcare’s toughest problems by developing solutions that matter most to those suffering from...

  • IT Support Technician

    1 month ago

    Galway, Ireland Reperio Human Capital Full time

    IT Support Technician Contract | €200-€230/day | Galway | HybridA client of mine is looking for an IT Support Technician to provide Level 2 support in a fast-paced environment. You will handle troubleshooting, system maintenance, and support for a Windows-based infrastructure. The role involves working on both daily IT issues and assisting with key IT...

  • Industry Support Associate Engineer_ German

    2 months ago

    Galway, Ireland SAP Full time

     We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • HR Support II

    7 days ago

    Galway, Ireland Medtronic Vascular Galway UC Full time

    At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life Medtronic At Medtronic, we value what makes you unique. Be part of a company that thinks...

  • Front Office Associate

    1 month ago

    Galway, Ireland Byrne Hotel Group Full time

    Duties & ResponsibilitiesHandles all guests reservations via phone & email in an efficient manner in accordance with company standardsExperience of dealing with group / tour bookings from enquiry to arrivalProactive upselling of all outlets within the hotelBe initiative-taking with an ability to take ownership and see tasks through to completion and possess...

  • Front Office Associate

    2 weeks ago

    Galway, Ireland Byrne Hotel Group Full time

    Duties & ResponsibilitiesHandles all guests reservations via phone & email in an efficient manner in accordance with company standardsExperience of dealing with group / tour bookings from enquiry to arrivalProactive upselling of all outlets within the hotelBe initiative-taking with an ability to take ownership and see tasks through to completion and possess...

  • Maintenance Support Technician

    3 weeks ago

    Galway, Ireland CareerWise Recruitment Full time

    A Maintenance Support Technician is required by Careerwise recruitment to work with a Galway based manufacturing company. THE ROLE: Carry out preventative maintenance and calibrations as per work instructions (mechanical aptitude required). Upkeep of services sitewide i.e., Heat, Water, Gas, Elec, Air con, compressed air. Provide support as required for new...

  • Technical Service Team Lead

    2 months ago

    Galway, Ireland Abbott Full time

    About Abbott Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 109,000 colleagues serve people in more than...

Technical Support Associate

3 months ago

Galway, Ireland Abbott Full time

About Abbott

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries.

Abbott serves the Irish market with a diverse range of healthcare products including diagnostics, medical devices and nutritionals products. In Ireland, Abbott employs over 4,000 people across nine sites. We have six manufacturing facilities located in Clonmel, Cootehill, Donegal, Longford and Sligo and a third-party manufacturing management operation in Sligo. Abbott has commercial, support operations and shared services in Dublin and Galway. We have been operating in Ireland since 1946.

Abbott Rapid Diagnostics is part of Abbott’s Diagnostics family of businesses, bringing together exceptional teams of experts and industry-leading technologies to support diagnostic testing which provides important information for the treatment and management of diseases and other conditions. IDEM is an over a billion-dollar business unit that now support significate growth for Abbott in COVID-19 related products in over 70+ countries.

MAJOR RESPONSIBILITIES:

Receive inbound Customer calls and email communications and address in a professional and friendly manner.

Provide first level support in troubleshooting customer complaints across the designated product range by analysing customer problems and asking the appropriate questions to resolve.

Documenting complaints and inquiries using the appropriate guidelines and procedures to ensure accuracy of the records.

Communication of complaint investigation conclusions to customers through written reports and phone conversations.

Review, prioritise and manage group mailboxes to ensure all inquiries and complaints are actioned as per procedures.

Resolve and address any complaints or inquiries within the targets described within the key performance indicators for individuals, the team and the company.

To continually evaluate and identify opportunities to drive process improvements that positively impact the customer experience.

Develop and maintain areas of expertise in product specialisms required for role; sharing and expanding knowledge within the ARDx Technical Support team

EDUCATION & COMPETENCIES:

Minimum Qualifications: 3rd Level Certificate, Diploma or Degree in relevant discipline i.e. but not limited to Science, Biomedical, Medical Transcription, Healthcare Services, Nursing, Engineering discipline.

The individual will have a minimum of 1-year experience working in a medical/clinical environment or in customer facing support role in an associated industry and be capable of providing excellent customer experience with challenging technical complaints.

Demonstrates the application of problem-solving methodologies, detail-oriented, a critical-thinker, experienced at investigating and resolving complex issues

Demonstrates an understanding of the requirements of Technical writing.

Computer Literate; proficient in MS Word, PowerPoint, Excel and Outlook

Fluency in German required

Strong written and verbal communication skills

The role is office based but a degree of flexibility is required

Ability to take ownership, organise workload and change priorities quickly

Assume responsibility and Accountability for daily tasks and highlights any risk to Team lead.