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Sr Account Manager
4 months ago
Sr Account Manager - Dublin
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
About the Role:
As a Fortune 5 business, we’re one of the world’s leading healthcare companies. There are no limits here on the resources you’ll have or the challenges you’ll encounter. We have been supporting global healthcare systems from Ireland and the UK for more than 20 years, building a dynamic and diverse team of more than 2, talented individuals. With a continued record of growth and stability, we’re on the constant lookout for fresh talent to join our expanding teams.
OptumRx is looking for a curious and self-motivated individual to identify and develop strategies that leverage the full breadth of Optum assets to solve healthcare’s biggest challenges in the area of pharmacy services.This role will be responsible for understanding the needs of industry partners and developing business solutions using the data and capabilities of Optum.We are looking for people that can collaborate with business partners, anticipate future industry needs, and have strong financial acumen.
Careers with Optum offer flexible work arrangements and individuals who live and work in the Republic of Ireland will have the opportunity to split their monthly work hours between our Dublin and telecommuting from a home-based office in a hybrid work model.
Primary Responsibilities:
• Manages ongoing contract relationships and service delivery to clients for one or more accounts.
• Acts as outward-facing, dedicated resource for assigned accounts, typically with direct client contact (not call center) and large or complex accounts.
• Builds relationships with employer/group clients (not individual members) and serves as the primary point of contact for overall and day-today service delivery.
• Represents client internally and coordinates with other functions to implement client systems, complete projects, and address ongoing service needs.
• Work closely with sales on renewals and upselling, but incumbents do not have specific sales goal accountability or primary responsibility to close sales.
• Focused primarily on relationship and service management
o Anticipates customer needs and proactively develops solutions to meet them
• Serves as a key resource on complex and/or critical issues.
o Solves complex problems and develops innovative solutions.
o Performs complex conceptual analyses.
o Reviews work performed by others and provides recommendations for improvement.
o Forecasts and plans resource requirements
• Authorizes deviations from standards.
o May lead functional or segment teams or projects.
o Provides explanations and information to others on the most complex issues.
o Motivates and inspires other team members
Required Qualifications:
• Undergraduate degree or equivalent
• Proven ability to work collaboratively and influence across a matrix environment to deliver financial goals
• Understanding of competitive landscape and familiarity with pharmaceuticals industry or healthcare industry
• Account Management Experience
• Excellent communication and influencing skills with internal and external stakeholders
Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.
All telecommuters will be required to adhere to the UnitedHealth Group’s Telecommuter Policy.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalised groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug-free workplace. © Optum Services (Ireland) Limited. All rights reserved.
