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Senior Online Merchandiser

3 months ago

Dublin, Ireland Brown Thomas Full time

GET TO KNOW US

At Brown Thomas Arnotts, we are Reinventing Retail. Our purpose is to enrich our customer’s lives, which we achieve by living our values – Going Above and Beyond, Driving Creativity and Innovation, and Doing the Right Thing. We are one business with two iconic brands, bringing exciting experience to life through our digital and physical destinations. Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.

KNOW THE ROLE

Our Digital department are looking for an experienced Senior Online Beauty Merchandiser to join their team in our South Anne Street Head Office location. We are looking for someone who can bring a strong commercial & strategic outlook to the Beauty team as a Senior Merchandiser, with experience in managing team and/or a leading role. You will be responsible for driving and executing your division’s strategy and trading performance, as well as bringing new ideas to drive trade through site optimization and development, campaign and category strategy, as well as reviewing product range and assortment.

This role reports into the Senior Digital Trade Manager and currently manages two direct reports

The team currently operates a flexible WFH plan to suit the department and teams. Working regularly from our open office space makes it easy to share ideas and be inspired whilst also offering flexible WFH days.

Drive Sales targets for their assigned Beauty Division, maintain and input into the commercial calendar to drive trade aligned with wider business and brand specific eventDrive the digital strategy and roadmap for their department with input from key internal teams: Buying, CRM, Marketing, Concessions and AcquisitionsManage the planning and roll out of key initiatives and projects as part of the wider Commercial team and Digital DepartmentAttending brand calls and co-ordinating the roll out of strategic roadmaps in line with Buying & Marketing teams. Continuously align on priorities, opportunities and initiatives.Involved in Wider Digital projects & responsible for improvement of customer experience through onsite journey & developmentResponsible for increasing & reporting on Conversion and AOV for their category through the planning and execution of promotional calendar and site optimisationManage & achieve deadlines in terms of product, brand & campaign launches through collaboration with various teamsAnalyse customer behaviour and sales, to understand customer journeys and sales drivers, providing weekly reporting and insights to internal stakeholders and key brands specially ahead of key trading campaigns/eventsKnowledge and solid understanding of acquisition channels and how they impact demand metrics for their category. Work closely with online marketing team to identify and utilize opportunities to ultimately increase revenueMonitor stock availability& fulfilment rules, working with buying as well as concessions team to ensure depth and width of range is optimal to achieve sales targetsStrive for continuous improvement within the team and identifies areas of improvement and roll out processes to improve efficiencies and ways of working. Leverage the opportunity to increase customer engagement online through participation in the roll out of programs such as the CRM automation etc.Proactively identifies opportunities where the team can add value to the achievement of business objectives and act on theseManagement of Junior team members on execution of commercial and strategic prioritiesOwnership of strategy end execution across the teams on key cross divisional areas such as Product reviews & Sustainability

KNOW WHAT WE’RE LOOKING FOR

3 years minimum e-commerce experience with at least 1 year in a management and/or leading roleFocused on the delivery of the organisations business goals and targets, maintaining clarity, purpose, direction with their teamAbility to develop a high performing team & encourage collaboration and partnershipDemonstrates a high degree of self-confidence, optimism and flexibility in coping with changing prioritiesCandidate is proactive, determined and energetic in tackling obstacles and delivering resultsStrong communication and interpersonal skills, and ability to work with cross-functional teamsStrong management & delegation skillsStrong knowledge of latest digital technologies, industry and competitive landscapeDeep knowledge of digital merchandising techniquesExcellent analytical skills & proficient with Microsoft Excel and Microsoft PowerpointStrong analytical skills with the ability to clearly relay insights and identify opportunities & risksFlexibility to work in rapidly changing environment (Digital team) within a larger corporationAbility to take initiative with a positive, “problem-solving” attitudeStrong multitasking tasking skills to ensure flawless execution with excellent attention to detailStrong market and customer awareness

KNOW WHAT'S IN IT FOR YOU

We believe that every team member should have the opportunity to curate a meaningful career that enhances professional and personal development. That is why we foster a culture of belonging and inclusiveness where your voice is valuable. A great customer experience starts with a great people experience, and we’re proud to have been recognised by multiple industry bodies for our progressive workplace culture.

As a Brown Thomas Arnotts team member, you will benefit from:

Competitive SalaryContributory Pension SchemeCompetitive annual leave entitlementTeam Member discount across the world’s most iconic brandsRecognition Days for Volunteering & WellbeingWellbeing InitiativesExtensive Learning & Development OfferingsLeading Talent ProgrammesFlexible Working ModelAdditional Benefits

KNOW HOW WE WORK

Experience is our business: Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.

We Are More Than Shops: We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched.

We are Curators: Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things that make our customer’s lives better.

We Care for Our People: We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued.

We Succeed by Working Sustainably: We are community-focused and our aim is to cultivate retail environments that are conscious, considerate and commercial.

Brown Thomas Arnotts is an equal opportunity employer committed to fostering a diverse and inclusive workplace where culture and creativity come together. Our future success depends on the perspectives and contributions of all team members – their diverse backgrounds, abilities and experiences make our business stronger. We don’t discriminate on the basis of gender, marital status, family status, age, disability, sexual orientation, race, religion, and / or membership of the Travelling community.