Team Manager

6 months ago

Dublin, Ireland CHANEL Full time

YOUR ROLE @ CHANEL

Acting as the bridge between the shopfloor and the senior management team

Prominent figure on the floor, leading the team with a collaborative approach

Reporting into the Assistant Managers and ultimately the Boutique Director, providing constant feedback and solving any difficult scenarios as and when they arise, as well as celebrating successes 

Motivate and inspire the team to deliver the ultimate Chanel experience

Coach the team to ensure and maintain the shopfloor to a luxury standard (VM, wrapping, replenishment).

Being able to drive business priorities through FA engagement with CHANEL & Moi, CRM, IFL for example to embed a culture of consistent learning, clienteling and exceptional service

Have a thorough understanding of all operational procedures and systems and support the FA team as appropriate

Feedback to the Management team on department performance in terms of sales, merchandising and action plans to elevate the client experience

WHAT IMPACT YOU CREATE AT CHANEL

Creating a thriving team environment and embedding the best conditions for success

Develop a positive culture of psychological safety and constant two way communication 

Ensuring a calm and professional atmosphere through leading by example and being present 

Be transformational, by looking to the long term and creating the team of the future 

Making things beautiful – understanding luxury and CHANEL’s positioning within it. Protecting the brand for the long term. 

WHAT YOU WILL BRING TO THE ROLE 

Great communication skills 

Diplomacy and the ability to filter messages from Senior Managers to the floor and vice versa

Adaptability, fearless curiosity, being able to flex into different areas where required and embrace new challenges 

A calm and confident approach, with a strong sense of responsibility 

Organised and efficient with an attention to detail 

The ability to make decisions 

A talent for motivating others. 

A passion for people management 

YOU ARE ENERGISED BY

Working in a vibrant, constantly changing environment with a different challenge every day

Motivating and inspiring your team with your enthusiasm for luxury service 

Working collaboratively with your team and the wider business 

Encouraging development of your team 

Coaching and mentoring

Ensuring best practice and client service standards are embedded in team culture 

Relationship building – always looking to learn from and help the people around you

Contributing in the on-going and companywide version of sustainability. Sustainability is one of CHANEL’s key performance drivers, embedded into our ways of working we require continued collective action from all employees to deliver on CHANEL’s House

Sustainability Ambitions across our four key areas:

Restoring Nature and Climate

Investing in Circularity 

Advancing dignity and prosperity 

Promoting the autonomy of women 

WHAT YOU WILL GAIN FROM THIS EXPERIENCE 

The opportunity to be a part of an exciting and successful business environment

A defined career path and scope for development

To be a part of a strong management team 

The UK Region plays a pivotal role in delivering on CHANEL’s House Sustainability Ambitions. Transforming our business and leaving a lasting positive impact on people and planet will require the collaborative efforts of everyone across our House. As an employee of CHANEL, you will be an important part of this journey 

BENEFITS AT CHANEL

Have been created to support you across your professional and personal life by offering you: 

Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories 

Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100s more 

Mental Wellbeing: Employee Assistance Programmes and Other Support Lines

Lifestyle: Arts & Culture Ticket Discounts across major London attractions and CHANEL Product Discounts 

Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones 

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