Cafe Manager

3 weeks ago

Dublin, Ireland Avoca Full time

We are looking for a Cafe Manager in our Avoca Ballsbridge store.


This is a full time role, 5 days over 7 per week, for immediate start.


Job Specification


The role of a Cafe Manager is to provide support for the wider management team, and to be a team lead for employees in your department when a manager is absent. 



Roles and Responsibilities


  • Customer Service - Ensure a high level of customer service is adhered to throughout the store, handle any customer complaints appropriately, escalating where necessary.
  • Cash Management - Performing end of day cash and accurate lodgement reporting, safe counts and cash drops. Correct use of meridian to input cash/safe details.
  • Staff training and development - ensuring all employees are adequately trained in areas such as tills, coffee training, merchandising, HACCP/Food safety etc.
  • Order processing - adhering to order schedules and processes, from both internal and external suppliers, creating PO's and maintaining excellent supplier relationships. Adhering to Avoca systems and procedures.
  • Act as a brand guardian to ensure consistency across the breadth of our offering
  • Drive innovation, embrace change and support the team in the delivery of new concepts
  • Ensure retail visual merchandising and displays are in keeping with Avoca brand standards
  • Full compliance with health & safety and Food Safety requirements throughout our
  • operations



Requirements


  • 3 - 5 years' experience in a high-end customer facing retail business
  • Experienced barista
  • Highly organized with an ability to multi-task, priorities and work to tight deadlines
  • Must be strategic, commercial minded with a clear vision and a passion for retail
  • Excellent customer service skills - the ability to go "above and beyond"
  • Be a creative and innovative thinker
  • Be a teamwork champion
  • Flexibility - The nature of the business is dependent on customer service which requires
  • certain aspects of flexibility such as roster changes, cover on days that are short-staffed that
  • may be in different areas of the store.



Why work with us?


We're always on the lookout for like-minded folks to join our merry band of men and women. So, apart from coming to work with your amazing teammates every day, we also offer the following benefits:

  • Pension Scheme
  • Professional Development
  • Employee Assistance Programme
  • Employee Share Purchase Plan
  • Employee Referral Bonus
  • Family Friendly Policies
  • Life Assurance Benefit
  • Cycle To Work Scheme
  • Health & Wellness Programmes




Avoca is an equal opportunities employer.


Skills:

  • Retail 
  • Customer Service 
  • Sales

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