Senior Delivery Manager

6 months ago


Dublin, Ireland Version 1 Full time

Job Description

Version 1 is seeking a Senior Delivery Manager with excellent people management skills to join its Service Reliability Group. A highly driven individual is required as they will have responsibility for several customers.

You will be responsible for a high-performing team of azure managed service consultants across Ireland, the UK and India. You will need to be up to date with Azure-managed services as they will be relying on you to focus the customer requirements to enable them to deliver the best possible service.

You must demonstrate an ability to build and maintain solid relationships with our customers in order to consistently deliver high satisfaction ratings. You must also be able to demonstrate solid commercial and business acumen and a track record in maximising financial performance and efficiency.

The success of the role of the Azure Service Delivery Manager is built on the ‘Trust’ relationship between them and their clients. The result of this relationship is a customer with high satisfaction scores and engaged Version 1 staff, which should then translate into excellent financial performance.

Roles & Responsibilities

Manage all 3 sides of our Strategic Triangle – Customer Satisfaction: Employee Engagement; and Profitability Monthly and quarterly forecasting of team costs and project revenues Review actual performance against forecast – understand gaps and put corrective measures in place, as appropriate Work with Head of Service Delivery Management / Portfolio Director(s) / Account Manager (s) / Practice Head as appropriate to agree strategy for assigned accounts Input to service design and support for service implementation Presales, bids and tenders (presentations, documentation, responses) Supporting a Service Delivery Management function for customer escalations, issues, problems, and requirements  Identify and progress Continual Service Improvement initiative Achieve targets and improvement initiatives for customer satisfaction Explore and drive opportunities within existing customers for new/additional work Work with sales to develop new opportunities both with new and existing customers

Qualifications

Essential Criteria:

Customer service/relationship management experience and experience as a Service Delivery Manager or Senior Delivery Manager. Experience in translating business requirements into technical requirements. Strong track record in driving revenue opportunities (Presales, bids and tenders). Resource Management experience: performance management, workload distribution, team development, knowledge management. Technical experience as a Systems, Cloud, Azure, Azure Reliability Engineer or Administrator OR Consultant P&L experience including forecasting e.g. Monthly forecasting on gross profit. accounting for team costs, recurring and additional project revenues and costs. Ability and willingness to travel with business e.g. Ireland and the United Kingdom.

  • Dublin, Ireland Reperio Human Capital (Ireland) Ltd Full time

    Agile Delivery Manager / Scrum Lead - 1 Year Contract I'm currently recruiting for an exciting client of mine looking for an Agile Delivery Manager. 12 Months Initial Contract, hybrid role with highly flexible working arrangement. Qualifications: Required: 5+ years of IT Scrum Master experience, with proven Project Management expertise. Preferred: Scrum...


  • Dublin, Ireland Equinix Full time

    Who are we? Equinix is the world’s digital infrastructure company®, operatingover 250 data centers across the globe.Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with...


  • Dublin, Ireland KPMG Ireland Full time

    When you join KPMG Ireland, you are joining a community of over 4,200 employees who collectively work together, both in person and virtually, to achieve their full potential. We are known as an organisation who want you to come as you are and do work that truly matters. Joining KPMG Ireland is an opportunity to enhance your career, not only in the work that...


  • Dublin, Ireland OCLC Full time

    You have a life. We like that about you. At OCLC, we believe you'll do the best work of your life when you're living the best life possible. We work hard to build the technology that connects thousands of today's libraries. But we also work hard to make a job at OCLC a meaningful part of a balanced life- not a substitute for one. Technology with a...


  • Dublin, Ireland AIB Group Full time

    Location/Office Policy: Hybrid 2 days per week /Central Park, Dublin 18 Are you looking to join a high pace dynamic team Are you comfortable in leading IT professionals to strategic outcomes Are you passionate about driving continuous improvements What is the role: We are seeking a driven and ambitious Senior Agile Product Owner with a strong background in...


  • Dublin, Ireland Cubic Telecom Full time

    The CompanyFounded in 2009, Cubic Telecom has grown to become one of the leading providers of connectivity solutions and analytics services that help automotive, heavy machinery, and IoT device manufacturers manage and grow revenue streams. Fast paced, smart, ambitious, and continually seeking new ideas. That’s Cubic, is it you? At Cubic you will find an...


  • Dublin, Ireland NTT DATA Services Full time

    NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. The Delivery Manager will define, scope and manage one or more projects of medium size/complexity and will work with senior leadership, engineering and...


  • Dublin, Ireland NTT DATA Services Full time

    NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.   The Delivery Manager will define, scope and manage one or more projects of medium size/complexity and will work with senior leadership,...


  • Dublin, Ireland Bank of Ireland Full time

    Senior Service Delivery Manager - Payments, Cards & ATM Applications Dublin, Republic of Ireland | Hybrid Permanent | Full time Closing date: Jul 22, 2024


  • Dublin, Ireland Allied Irish Bank Full time

    Location/Office Policy: Hybrid 2 days per week /Central Park, Dublin 18 Are you looking to join a high pace dynamic teamAre you comfortable in leading IT professionals to strategic outcomesAre you passionate about driving continuous improvements  What is the role: We are seeking a driven and ambitious Senior Agile Product Owner with a strong background...


  • Dublin, Ireland Elwood Roberts Full time

    Job: Service Delivery Manager Location: Dublin 2 Working arrangement: Hybrid 3 days onsite Salary: 65-85k Type: Permanent Contract We are working closely with a scaling well-funded business who are shaking up the financial services and banking sectors with there innovative platform that will help millions of customers. They are truly dedicated to...


  • Dublin, Ireland Actavo Group Full time

    Actavo Network Program Delivery Manager Engineer/Technical Dublin Permanent PART 1 : Role Details Role Title Network Program Delivery Manager Department Network & In-Home Reports To Senior Operations Director Location Leinster PART 2: Role Purpose We are seeking a highly capable and experienced Project Manager to manage a FTTH...

  • Delivery Manager

    2 months ago


    Dublin, Ireland Version 1 Full time

    Job DescriptionOur Delivery Managers are accountable for the overall successful delivery of a project in an account and responsible, as part of a cross-functional team, for driving account growth. You will be responsible for the following: Managing successful outcomes and driving delivery in the Financial Services Sector across multiple...

  • Delivery Lead

    5 months ago


    Dublin, Ireland OCLC Full time

    You have a life. We like that about you. At OCLC, we believe you'll do the best work of your life when you're living the best life possible. We work hard to build the technology that connects thousands of today's libraries. But we also work hard to make a job at OCLC a meaningful part of a balanced life- not a substitute for one. Technology with a...

  • Delivery Manager

    1 week ago


    Dublin, Ireland Version 1 Full time

    Job DescriptionOur Delivery Managers are accountable for the overall successful delivery of a project in an account and responsible, as part of a cross-functional team, for driving account growth. You will be responsible for the following: Managing successful outcomes and driving delivery in the Financial Services Sector across multiple...


  • Dublin, Ireland E-Frontiers Ltd Full time

    Technical Project Manager or Delivery Manager 12 month contract Dublin Hybrid 500 per day. We are looking for a qualified, versatile project/program manager to manage a diversified series of projects and assist application development teams in adopting new technology and plan ongoing maintenance and enhancements for existing systems and frameworks....


  • Dublin, Ireland Eolas Recruitment Full time

    Our leading client is looking for an IT Service Delivery Manager to join their team on a permanent basis. The IT Service Delivery Manager oversees day-to-day IT operations, ensuring the delivery of high-quality IT services and solutions to internal customers, enabling them to meet external customer demands. This role operates within a complex international...


  • Dublin, Ireland AIG Full time

    IT Technical Delivery LeadWho we areAmerican International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets and...


  • Dublin, Ireland Guidewire Full time

    We anticipate you will have experience in:Stakeholder Management: Acting as a principal decision maker, work with a broad cross section of internal stakeholders to set the direction of the project. Working across multiple time zones and cultures bringing in stakeholder inputs in a timely manner and in line with deliverables and deadlinesActing as Chair and...

  • Delivery Director

    4 weeks ago


    Dublin, Ireland Turner & Townsend Full time

    Job DescriptionThe Delivery Director shall be responsible for overseeing the procurement and delivery of the contracts until the PDP is appointed in next year. The role holder is expected to be high calibre individual who is an ambassador for the contracts, driving relationships and performance within the client team, with the Project Delivery Partner and...