Senior Specialist Platform Technologies
1 month ago
Your Job
Serve as a client’s service owner (advocate) to ensure the client’s core business needs are met by psiXchange – and proactively share feedback, and new requirements & ideas with internal teams Contribute, track, and provide feedback on requirements to help fix and/or enhance psiXchange functionality. Participate in testing of developed features and corrected defects. Provide day-to-day expert business and functional support to psiXchange clients (as the first-line vendor support), including consultation on client configuration requests. Participate in client implementation and upgrade projects, including with validation and migration activities. Conduct client and internal training and workshop sessions. Create, maintain, and/or execute high quality test plans and scripts for both client projects and/or internal regular & hot-fix releases. Create and maintain training materials, user manuals, and release notes in support of new psiXchange releases. Proactively monitor client environments to ensure optimal availability and early detection of client system issues – including creating customer system health reports. Develop and maintain knowledge base(s) and support tools to continuously improve Business Services capabilities. Assist in developing pertinent Policies, SOPs, and WINs. Any other responsibilities as discussed and agreed to with Supervisor, including any other Platform Technologies strategic initiatives.
Your Profile
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