Service Desk Technician

4 months ago

Dublin, Ireland Sysco Ireland Full time

As the leading foodservice provider across the island of Ireland, Sysco's success is driven by a team of passionate and dedicated individuals who go above and beyond to deliver every day.

 

We don't just deliver food and drink to our customers. We deliver new thinking, technology and talent to our industry. We deliver opportunities - to ourselves and to our colleagues ensuring that we can all thrive in work and beyond. 

 

We are now looking for new talent to join us as we continue to grow, innovate and deliver. 


Service Desk Technician


We are excited to offer a fantastic opportunity for a Service Desk Technician. Sysco Technology Ireland is a technology-focused team within Sysco International, dedicated to reimagining foodservice through innovation, by using customer and market intelligence, data-driven insights and agile technology development, we are able to rethink the entire foodservice ecosystem.


The Ireland Technology team is a group of 40+ specialists (engineers, architects, consultants, analysts, project managers and developers) and collaborate with the wider Global Sysco Technology team which consists of over 1,600 technologists. We believe that our success is primarily due to the support and development of our people, as well as the modern technologies we use. Being a part of Sysco means we retain an international focus that offers our employees great opportunities to learn, develop and pursue the career they have always wanted.


The role requires a candidate who will be:

  • Self-motivated and results driven  
  • Team Player
  • Analytical

 

If you are ready for a challenge, we want to hear from you.

 

Apply today and discover what your career could look like with Sysco Ireland.


Key Accountabilities:

 

Overview:

The main responsibility of this role is to support the Sysco Technology Ireland team and provide technical support to all internal and external users in an appropriate and professional manner. 


As a Service Desk Technician, you should have a technical background combined with customer service experience. A problem-solving attitude with an ability to troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties. 


Responsible for:

  • Interacting with end-users face to face, over the phone or by e-mail to assist in troubleshooting technical issues. 
  • Record, update and document incidents and requests in the Service Desk ticketing system.  
  • Share and contribute to creating and updating a support knowledge base. 
  • Adhere to standard procedures for escalation of unresolved issues with the appropriate internal and external teams. 
  • Install, configure and troubleshoot all supported computer operating systems, software and peripheral devices (printers, scanners, thin clients, mobile phones etc.). 
  • Speaking to customers to quickly get to the root of their problem. 
  • Providing timely and accurate customer feedback. 
  • Supporting the roll-out of new applications. 
  • Managing multiple cases at one time. 
  • Testing and evaluating new technologies. 
  • Taking ownership of customer issues reported and seeing problems through to resolution. 
  • Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues. 
  • Diagnose and troubleshoot technical issues, including account setup and configuration. 
  • Ensure all issues are properly logged. 
  • Prioritize and manage several open issues at one time. 
  • Document technical knowledge for our Knowledge base. 


Requirements: 

  • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role. 
  • This position requires excellent verbal and written communication, along with professional customer relationship skills and the ability to interact with stakeholders at all levels across the business. 
  • Experience with remote desktop applications and help desk software. 
  • Experience in working under Service Level Agreements (SLAs). 
  • Ability to give instructions to a non-technical audience. 
  • Ability to be flexible to work after hours as required and be on an on-call schedule 
  • Excellent problem-solving and communication skills. 
  • Ability to provide step-by-step technical help, both written and verbal. 
  • Ability to quickly establish good working relationships with users and team members. 
  • BSc degree in Computer Science, Information Technology or relevant field is preferable. 
  • ITIL Certification is desirable. 


Sysco Ireland Culture

  • Customer Focus: We deeply understand our customers' needs, continuously looking at ways to deliver real value.
  • Building Relationships: We foster strong, effective relationships across teams, always working together. We embrace change and support each other through it.
  • Clear Communication: We communicate clearly and effectively, ensuring our message resonates.
  • A Passion for Food: We source and deliver food and drink that inspires excellence and creativity in kitchens for the most memorable dining experiences. 


The duties and responsibilities outlined in this job description are neither definitive nor restrictive and may change in detail from time-to-time to meet the changing needs of the business.

Sysco is an equal opportunity employer.



#IND2

  • IT Service Desk Analyst

    4 weeks ago

    Dublin, Ireland Reperio Human Capital Full time

    IT Service Desk Analyst Contract | €160-€190/day | DublinA client of mine is looking for an experienced IT Service Desk Analyst to provide essential Level 1 and Level 2 support within their Dublin office. This role involves managing and resolving user issues efficiently across a Windows-based environment while supporting various infrastructure and...

  • Service Desk Administrator

    2 months ago

    Dublin, Ireland Quinn Downes Group Full time

    Quinn Downes Service & Maintenance (QDSM) is one of the leading Irish owned companies specialising in the provision of complete Hard Services Maintenance & Facility Supports. We operate under the Quinn Downes Group which was established in 1999. QDSM are recruiting for a Service Desk Administrator to join our team to support the service business, service...

  • AV Support Technician

    2 months ago

    Dublin, Ireland Manpower Full time

    Job Title: AV Support Desk Technician Location: Onsite, Dublin City Centre Salary: Up to €34,000 DOE I am currently recruiting a Support Desk Technician for my client's site in Dublin City Centre. The successful candidate will be a part of a small team based onsite and will need to have excellent communication skills & effectively manage the client's IT &...

  • Technician

    5 days ago

    Dublin, Ireland Spirit Motor Group Full time

    **Please only apply if you hold an EU Passport or a Valid Work permit ** We are seeking qualified technicians with a range of work experiences at Spirit Motor Group, Arena Road, Sandyford Dublin 18: Duties: Servicing vehicles to the highest standards of the Spirit Motor Group as well as the manufacturers specifications and guidelines You will work In our...

  • Head of Desk

    2 months ago

    Dublin, Ireland Ebury Full time

    Ebury is a hyper-growth FinTech firm, named in as one of the top 15 European Fintechs to work for by AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration. Head of Desk  Location: Ebury Dublin - Office based Our Head of Desk (HoD) are the captains of our...

  • Service Technician

    3 months ago

    Dublin, Ireland Culligan Consumer Products Ireland Ltd Full time

    Culligan Consumer Products Ireland Ltd is currently seeking a skilled and reliable Service Technician to join our team. As a renowned provider of water treatment and hygiene solutions, Culligan Consumer Products Ireland specializes in delivering a comprehensive range of products, services, and expertise to residential, commercial, and industrial customers...

  • Service Technician

    2 weeks ago

    Dublin, Ireland Armstrong Nield Full time

    We are recruiting for 2x Service Technicians in the North of England for an Automation company that specialise in ASRS SystemsSalary up to 55,000 euroOvertime Van and Fuel Card Pension Laptop PhoneOur client are looking for a customer focused, proactive and adaptable Service Technicians who will work as part of their team.Ideal candidates must be...

  • HVAC Technician

    6 months ago

    Dublin, Ireland Apleona HSG Facility Management Full time

    Advert Text Position Title: HVAC Technician Location : Mobile Reporting to: Mechanical & Electrical Manager Overall Purpose of the Job Installation, service, maintenance of all refrigeration/Air conditioning systems, including but notexclusive to Splits, VRF, Close control, Commercial and industrial chillers and DX applications. Tomaintain all...

  • HVAC Technician

    1 month ago

    Dublin, Ireland Apleona Ireland Limited Full time

    Overall purpose of the job Installation, service, maintenance of all refrigeration/Air conditioning systems, including but not exclusive to Splits, VRF, Close control, Commercial and industrial chillers and DX applications. To maintain all technical and non-technical equipment under Apleona control and ensure that all systems are functioning in an efficient,...

  • Service Technician

    2 months ago

    Dublin, Ireland Sulzer Full time

    FE_WIBU-E716 Service Technician - Full Time - Dublin, Ireland Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.  At Sulzer, you are empowered to deliver superior results. As a pioneer in...

  • Field Service Technician

    1 month ago

    Dublin, Ireland Innovate Recruitment Ltd Full time

    Field Service Technician – Electrical/ControlsOverview: We are seeking a dynamic Field Service Technician with expertise in electrical controls and automation to join our After Sales & Service team. This role involves developing, troubleshooting, and optimizing control programs for custom automation systems. The ideal candidate is skilled in programming...

  • HVAC Technician

    1 month ago

    Dublin, Ireland Cpl Resources Full time

    Flexsource are currently recruiting for experienced HVAC Technician for a full time, permanent position for facility management company based in South Dublin. Successful candidate will service the boiler house equipment such as heating pumps, oil pumps, pressure vessels, and their relevant controls. Key Responsibilities: *Carry out planned preventative...

  • Building Services Technician

    4 months ago

    Dublin, Ireland Cundall Full time

    The Role This is an excellent opportunity for a talented MEP Revit Technician to join our team at our office in Dublin to produce BIM Models & CAD drawings for all stages of design for a wide range of exciting building . As part of our established team of expert engineers and technicians, and working closely with colleagues of various disciplines, you...

  • Senior Service Technician

    2 months ago

    Dublin, Ireland Konecranes Full time

    At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be...

  • Service Technician Traineeship Programme – Dublin

    1 month ago

    Dublin, Ireland findajob.dwp.gov.uk Full time

    Start Date: February 2025Duration: 24 months Time Type: Full-Time (shift based - including weekend working) Here at Tesla, our technicians are the backbone of our Service operation. As the newest member of Tesla’s brand-new Service Technician Traineeship Programme, you’ll play a key part in supporting us in our mission ‘to accelerate the world’s...

  • Deal Desk Specialist

    3 weeks ago

    Dublin 1, Ireland Semrush Full time

    Hi there!We are Semrush, a global IT company developing our own product – a platform for digital marketers. New stars are born here, so don’t miss your chance. This is our Deal Desk Specialist role for those who strive to implement functional processes and drive them to full completion.Tasks in the roleSales Support: Assist the sales team throughout the...

  • DC IT Support Technician

    5 months ago

    Dublin, Ireland Microsoft Full time

    Overview As a Microsoft Data Center IT Support Technician (DCT), you will provide IT support for secure access workstations (SAWs) laptops, servers as well as conference rooms Audio/Visual(A/V). You will also maintain inventory of spare devices for the sites and make sure the latest updates and operating systems(OS) are installed on the devices. ...

  • RGII Boiler Maintenance Technician

    2 months ago

    Dublin, Ireland Tritech Group Full time

    Role Information:Role Title: RGII Boiler Maintenance TechnicianDepartment: Maintenance Reports to: David ConnollyLocation: Dublin The Company:Tritech Engineering is one of Ireland's leading Mechanical, Electrical & Maintenance Contracting Companies. Since our formation in 1999, Tritech Engineering has established itself as a leading multi-disciplined...

  • Datacenter Technician

    6 months ago

    Dublin, Ireland Microsoft Full time

    Overview As a Microsoft Data Center Technician (DCT), you will develop an understanding of standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment under the guidance of more experienced Data Center colleagues. This opportunity will allow you to develop an...

  • Technician

    6 months ago

    Dublin, Ireland Lookers Full time

    Overview Technician  Audi Centre Dublin Hours: Monday to Thursday 7:30-6 Tuesday to Friday 7:30-6 on rotation Shift every second week plus 1 Saturday a month 9:00-1:30pm  OTE Up to €50,000 per annum Audi Centre, Dublin is recruiting for a Diagnostic Technician to join their fantastic workshop. While working alongside our other experienced...