DC IT Support Technician

3 months ago

Dublin, Ireland Microsoft Full time

Overview

As a Microsoft Data Center IT Support Technician (DCT), you will provide IT support for secure access workstations (SAWs) laptops, servers as well as conference rooms Audio/Visual(A/V). You will also maintain inventory of spare devices for the sites and make sure the latest updates and operating systems(OS) are installed on the devices.

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCT, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.

Our infrastructure is comprised of a large global portfolio of more than 200 Data Centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

#COICareers

Qualifications

Required Qualifications:

High school diploma or equivalent Experience in supporting IT equipment or related technology.

Background Check Requirements: 

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: 

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

While not required, we also look for the following Preferred Qualifications:

Technical College degree in Computer Science, Math, Telecommunications, or equivalent work experience Applicable certifications: CompTIA, Microsoft, Network Certifications Experience operating heavy-load movement equipment (pallet jacks, chassis lifts, etc.) Perform and execute organization’s safety programs and policies, and compliance knowledge. Flexibility to work non-business hours (shifts) that may include weekends and/or holidays. Valid license to drive standard street-legal automatic transmission vehicles within your DC’s local jurisdiction.

Responsibilities

Responsibilities

Providing Tier 2 support for secure devices used by technicians in production space. Configuration and deployment of secured devices and storage to new sites Managing inventory of devices for use by Metro staff Providing general IT support including but not limited to laptops/desktops, device resets, 2FA, network printer fleet, label and rack printers, network issues, desk patching, mobile devices... Maintaining stock levels of preapproved items for use by campus staff. Carrying out monthly cycle counts on stock. Maintaining and troubleshooting issues with Teams conference rooms. Supporting Senior IT Support Techs during live events. Building strong working relationships with people working within the data center and at corporate. Ensuring SAW devices are in a “healthy” state, meeting Security’s compliance standard.  Receiving confidential information to perform BIOS setting changes. Managing SAW inventory, including receiving, assigning/re-assigning, and decommissioning devices. Providing guidance to users for common SAW repair issues and escalating issues experienced by users. Performing Return Merchandise Authorization (RMA) for SAWs damaged within the first 30 days of receipt. Providing Data center Technician-level support when needed. Responsibilities include performing power cycles, swap out failed components, handling storage media, and perform troubleshooting when needed. Also, performing cable installations, hardware rack / stack installations, testing, and troubleshooting using standard data center processes. Supporting the deployment of on-site DC physical infrastructure including Servers, NetDevices, SANs, Windows Server OS Support, Parts/Component replacement and physical hardware troubleshooting when needed. Embody our and . Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.Industry leading healthcareEducational resourcesDiscounts on products and servicesSavings and investmentsMaternity and paternity leaveGenerous time awayGiving programsOpportunities to network and connect

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