Commercial Product Support Technician

5 months ago

Dublin, Ireland Siemens Healthcare Diagnostics Manufacturing Ltd Full time

Commercial Product Support Technician

Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting?

Then come and join our global team as a Commercial Product Support Technician  at our facility in Swords, Dublin

Your tasks and responsibilities:

Completing the investigation and resolution of field complaints in a timely manner Generate systematic plans to assist in troubleshooting and problem resolution of instruments Be available to travel to customer sites and resolve hardware/software and workflow escalations in a professional and timely manner Resolve technical problems using a data analytics approach while working closely with subject matter experts to identify root cause enabling solutions to be developed Be the voice of the Customer and collaborate cross functionally to develop and implement enhancements or new workflows improving reliability and performance Have a thorough understanding of complex Medical Device equipment with proven in-depth knowledge of software and hardware problem solving. Proven ability in the application of IT, electrical, mechanical, fluidic and system engineering principles Ability to develop a thorough understanding of the instruments and the tests they perform using different assays

To find out more about the specific business, have a look at

Your qualifications and experience:

Diploma or Batchelor’s degree in an Engineering discipline (Mechanical, System, Electrical, Biomedical Engineering or Software) is required Minimum of 3 years relevant experience Appreciation for the regulations in the medical device industry

Your attributes and skills:

Hands on experience of medical device instrumentation with a proven ability in troubleshooting and root cause investigation Experience in using analytical tools to perform data analysis to identify system performance issues establishing trends and presenting data Excellent written, verbal and communication skills with the ability to create and present findings to customers and management teams within the organization Self-directing, goal oriented with a customer first approach and able to prioritize workload accordingly Have excellent drive to work closely with Field Service at customer sites when required to investigate and resolve technical escalations Understanding of workflows and the operation of a clinical laboratory. Voice of the customer- eager to ensure customer pain points and frustrations are being addressed by the Business

Our global team:

We are a team of more than 70,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.

Our culture:

We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

Check our Careers Site at 

As an equal opportunity employer, we welcome applications from individuals with disabilities.

We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open

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