Customer Support Engineer
1 month ago
Description
We are looking for a talented Customer Support Engineer based in our Dublin, Ireland location. Major Responsibilities include:
Customer service activities associated with updating, troubleshooting, diagnosing and repairing complex electro-optical and electro-mechanical equipment at customer site Representing the company to the customer and accountability for customer satisfaction with service Coordinating actions with customers to minimize downtime. Preparation of field service report on customer support activity and providing documentation to other supporting functions on re-occurring problems Interface with technical support, headquarter engineering, and manufacturing engineering on maintenance procedures and equipment reliability Customer service activities associated with updating, troubleshooting, diagnosing and repairing complex electro-optical and electro-mechanical equipment at customer site Representing the company to the customer and accountability for customer satisfaction with service Coordinating actions with customers to minimize downtime. Preparation of field service report on customer support activity and providing documentation to other supporting functions on re-occurring problems Interface with technical support, headquarter engineering and manufacturing engineering on maintenance procedures and equipment reliabilityEssential soft and technical skills:
Bachelor’s Level Degree in Electronics or Electrical Engineering or Mechanical Engineering or equivalent Good practical skills in electronic, electrical, pneumatic, mechanical assembly Ability to read and work with engineering drawings, schematics, and technical manuals Excellent analytical problem-solving skills Good presentation and communication skills Availability to travel to other European sites on a limited basis Availability for training periods in USA /Asia Proficiency in MS office tools A valid driving license is required for the country you will be working in.As part of the Customer Service Team, the successful candidate will be required to work a days shift pattern in support of a 7 day X 24-hour manufacturing environment. A shift cycle allowance will apply.
KLA offers a challenging and multinational environment at the forefront of high technology and a market highly competitive package.
Successful applicants will be formally trained at one of our award-winning training centers in the USA California, Singapore, or Taiwan.
Minimum Qualifications
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