Director of Capability Strategy

2 months ago

Dublin, Ireland UnitedHealth Group Full time

Director of Capability Strategy – Dublin or Letterkenny, Hybrid

Optum is a global organisation that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

About the Role:

We are seeking a Director of capability strategy within our Payment Integrity division. Payment Integrity ensures the accuracy and efficiency of financial transactions in healthcare and driving better outcomes across healthcare systems. 
In this highly strategic role, you will drive the development and optimisation of key capabilities that support this business, including Analytics, Automation, Data, Technology, and Workforce Strategies. You will be responsible for creating and executing global capability roadmaps that deliver operational excellence and innovation, ensuring these capabilities are fully aligned with Payment Integrity’s business objectives.

This role is ideal for someone with a background in multi-function strategy and transformation for large-scale, complex organisations. Experience within business consulting or in environments such as Shared Service Centers (SSC), Global Business Solutions (GBS), Global Capability Centers (GCC), Innovation Centers or similar in-house models would be highly relevant. If you excel at translating business goals into actionable plans and have a deep understanding of operational excellence and cross-functional collaboration, we want to hear from you.

Careers with Optum offer flexible work arrangements and individuals who live and work in the Republic of Ireland will have the opportunity to split their monthly work hours between our Dublin or Letterkenny offices and telecommuting from a home-based office in a hybrid work model. 

Primary Responsibilities:

• Define and communicate the global vision, mission, and goals for Payment Integrity (PI) capability, ensuring alignment with business strategy and stakeholder expectations.
• Develop and execute the global capability roadmap, prioritising initiatives to achieve key outcomes and impact.
• Lead collaboration with global capability teams and cross-functional partners (Analytics, Automation, Data, Technology), providing guidance to ensure performance and engagement.
• Foster relationships with PI capability work streams, cross-capability teams, and global functional leaders to ensure alignment and coordination across the capability network.
• Evaluate capability delivery using relevant metrics, driving continuous improvements in quality, efficiency, and effectiveness.
• Leverage and share best practices, innovations, and market insights across the PI capability network.
• Represent the capability area of expertise in internal/external forums, events and networks, and act as a subject matter expert.

You will be rewarded and recognised for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.

Required Qualifications:

• Extensive experience in driving capability expertise, with proven track record of leading cross-functional global teams and projects
• Strong strategic thinking and ability to translate vision into actionable plans
• Proven track record in developing transformation strategy, driving change management, identifying and driving innovation, or related functions within large-scale complex environments 
• Bachelor’s degree in a relevant field, such as business, management, or human resources, or equivalent experience
• Excellent communication and collaboration skills with stakeholders at all levels
• Adaptable in fast-paced environments, with the ability to manage multiple priorities

Preferred Qualifications:

• Identifying and leading growth activities through optimisation/improvement/transformation
• Knowledge and experience of operational metrics, workforce management, people metrics, process Improvement, change management
• Existing knowledge of US Healthcare industry, major healthcare entities, member/eligibility, claims lifecycle and/or payment integrity would be an advantage but not essential 
• Experience and/or viewpoint of analytics and technology strategy

All telecommuters will be required to adhere to the UnitedHealth Group’s Telecommuter Policy.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalised groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug-free workplace. © Optum Services (Ireland) Limited. All rights reserved.

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