Food & Beverage Assistant

3 months ago

Cork, Ireland The Montenotte Hotel Full time

The Montenotte, located in the heart of Cork city is an independent, privately-owned urban resort of wonderland of experiences for guests wanting to live luxury life to the full, go and explore your true nature, run wild, celebrate, and escape to the city. Built within a former 18th Century residence of a Merchant Prince, The Montenotte has a rich heritage that has been preserved throughout the years and updated with a contemporary twist, decadent detailing, and a luxurious finish. Offering guests unrivalled views of the city and harbour, The Montenotte strives to continuously innovate to create memorable experiences for guests, to surprise and savour around every corner.

 

The Montenotte is a proud member of the prestigious, Small Luxury Hotels of The World

We are Certified a Great Place to Work and certified as an Excellent Employer for 2024 as part of Failte Ireland's Employer Excellence Programme. 

Our Values are Passion, Ambition, Integrity, and Courage as we journey towards our Vision of being the Leading, Independent, Urban Resort in Ireland.

 

Property summary:

  • 107 stylish guestrooms and suites and 26 self-catering Residences.
  • Landscaped Victorian sunken gardens and Woodlands that overlook the port of Cork and the city.
  • Cameo Cinema - our own private in-house 50-seater cinema offering nightly movies complimentary for all guests.
  • The Gallery Suite - a private meeting and banqueting suite for up to 60 guests
  • Bellevue Spa - a luxurious award-winning spa with six treatment rooms, The Salt Room and offering a range of rejuvenating, holistic and relaxing treatments, with product ranges Grown Alchemist & Dermaviduals.
  • Motion Health Club - with a 20m indoor swimming pool, sauna, steam room, jacuzzi and state-of-the-art gym with fitness
  • The Woodland Suite Experience - nestled within the beauty of the Irish landscape, high above Cork's port, these exclusive suites enhance a sense of exploration and experience, evoking harmony, and calm. Designed with nature at its very core, each environment will feature an inherent luxury, understated elegance, design sensibility and complete exclusivity, guests are able to choose from our River Suites and Woodland Suites. 


We are now looking for a Food & Beverage Assistant to join our team


Main Responsibilities of Food & Beverage Assistant:

  • To follow agreed Brand Standards for service of Food & Beverage.
  • To serve all our guests in a friendly, efficient and professional manner.
  • To ensure cleanliness levels are maintained to a high standard in the bar and restaurant.
  • To greet all guests in a warm and friendly manner.
  • To ensure the correct uniform including name badge is worn at all times.
  • All staff should be presentable at all times and in adherence to the grooming standards in the staff handbook.
  • To deal with any customer complaints in a professional and efficient manner, ensuring guest satisfaction at all times.
  • To ensure any complaints and incidents are brought to your manager or supervisors' attention at the time.
  • To welcome guests in a warm and friendly manner.
  • To ascertains their dining/lodging needs.
  • To seat guests and manage the seating chart.
  • To monitor the restaurant activity to determine seating and dining flow.
  • To respond to guest inquiries and requests in a timely, friendly, and efficient manner.
  • To perform opening and closing duties, as needed.
  • To assist others with side work including, but not limited to cleaning, stocking, folding silverware, etc.
  • To help fellow team members and other departments wherever necessary to maintain positive working relationships.


Our #MPeople are our business

The Montenotte offers a variety on employee benefits, including:

  • World class employee changing facilities and a stylish employee restaurant Croi.
  • Bespoke Montenotte uniforms for all guest-facing employees.
  • Group discount HSF Health Plan.
  • Learning & development opportunities.
  • Career guidance & coaching.
  • Culinary apprenticeships.
  • Trainee management development programmes.
  • Internships & work placement opportunities.
  • Graduate development programmes.
  • Employee wellness programmes.
  • Trained mental health first aiders & an employee assistance programme.
  • A free meal in our employee restaurant Croi while on duty.
  • Free use of the Motion Health Club with facilities including:
  • Free weekly employee exercise class every Thursday morning.
  • Access to personal training & fitness assessments.
  • 25% discount off food in Panorama.
  • 25% discount off spa treatments at Bellevue Spa.
  • Access to the cycle to work scheme.
  • Access to the travel pass scheme.
  • Employee engagement and recognition programmes.
  • Referral reward scheme.
  • Opportunities to participate in sustainability and health & safety opportunities.
  • #MPeople events.
  • #MPeople sporting activities.
  • #Mpeople community engagement with our local community & our charity partner, Pieta. 


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