Guest Relations Manager

3 weeks ago

Dublin, Ireland Anantara Full time
Job Description

In this role you are a key ambassador for the hotel and the brand, and will work to create one of the most powerful first impressions for our guests. You will have a friendly and outgoing personality, and a genuine interest in meeting and taking care of guests from all over the world. You will be an information provider, diplomat, salesperson, hotel representative, and public relations agent, all of which needs to be portrayed with utmost politeness, efficiency, and friendliness. Additionally, you will monitor daily guest arrivals, ensuring all reservations are honored, requests are carried out and realistic expectations are met. You must remain up-to-date with current knowledge about all the hotel products, services and facilities including room types and rates, food and beverage outlets and promotions, spa and health club offerings. You will ensure that you and the team are fully compliant with all brand standards and Front Office Standard Operating Procedures. You will ensure that all guests are enjoying a positive and memorable experience.

 

This is a superb opportunity to join the hotel team of Anantara The Marker Dublin Hotel Front Office Department as Guest Relations Manager.

Anantara The Marker Dublin Hotel is a Leading Hotel of the World and it is imperative that the candidate must have the ability to deliver a high level of service in a confident and professional manner.

Offering all the experiential luxury Anantara Hotels & Resorts is renowned for. 

Candidate must currently have the right to work in Ireland.

Management responsibilities

  • To ensure the hotel achieves the Leading Hotels of the World Quality Assurance targets and that the highest standards of luxury and quality are delivered consistently to our guests;
  • To deliver excellent care to our guests;
  • To ensure that the ambience in departments (lights, music and temperature) are controlled;
  • To report defective materials and equipment to the appropriate departments;
  • Ensure that all new initiatives are implemented in the agreed time frame;
  • To ensure a consistently high level of security is well maintained throughout the Hotel;
  • To ensure guest feedback is acted upon promptly ensuring the relevant people are informed and that all necessary action is taken to prevent
    reoccurrences;
  • To accept a flexible work schedule necessary for uninterrupted service to Hotel guests and to maintain flexibility within teams;
  • To provide support where necessary in other areas of the Hotel;
  • Drives business results through revenue growth and cost savings efficiency.
     

Fire, Health & Safety

  • To have a full understanding of Fire and Emergency procedures;
  • To ensure all accidents and incidents are investigated and reported in accordance with the hotel’s accident/ incident reporting procedure;
  • To support the hotel’s Environmental policy by complying with waste management and monitory energy efficiency;
     

Specific Duties

  • To carry out two audits per shift to ensure LHQA is achieved by all team members.
  • To complete a full handover is completed at the start and end of each shift and the Guest Relations Handover report is completed.
  • To ensure that departmental Managers have acted upon guest feedback in a timely manner ensuring the relevant people are informed and that all necessary action is taken to prevent re occurrences.
  • Communicate all VIP arrivals, VIP’s in house to all departments to ensure that they receive the highest level of service. Ensure that these guests are personally greeted on arrival and where possible escorted to their rooms.

 

 

What do we have to offer you:

  • Competitive Salary
  • Career Progression
  • Annual bonus scheme
  • Refer a Friend program - €500 bonus for a referral of your friend or acquaintance for a vacancy in Anantara The Marker Dublin Hotel or another hotel of Minor Hotels
  • Excellent Room Employee Rates in over 350 Minor properties worldwide
  • Unlimited access to our eLearning platform
  • Increased holiday entitlement for long service employees
  • Meals whilst on duty in our employee restaurant
  • Employee Recognition Awards
  • Employee Assistance Program - mental health and wellbeing support 
  • Complimentary provision and laundry of uniforms

 


Qualifications

• College diploma in hotel management or related field
• Previous experience in Front Office or Guest Services
• Good Communication skills
• Experience with Front Office Systems
• Good English skills, both written and spoken



  • Guest Relations Executive

    2 months ago

    Dublin, Ireland The Merrion Hotel Full time

    The Merrion, one Dublin's finest luxury hotels is recruiting for a Guest Relations Executive.  Our belief is that the success of The Merrion Hotel depends on the commitment of each and every member of our Team. The hospitality & service we provide to our guests must be the very best at all times, and in recognition of this, you will enjoy our excellent...

  • Guest Relations Assistant

    5 months ago

    Dublin, Ireland Anantara Full time

    Job Description In this role you are a key ambassador for the hotel and the brand, and will work to create one of the most powerful first impressions for our guests. You will have a friendly and outgoing personality, and a genuine interest in meeting and taking care of guests from all over the world. You will be an information provider, hotel...

  • Guest Experience Supervisor

    5 months ago

    Dublin, Ireland Marriott International Full time

    POSITION SUMMARY Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key,...

  • Guest Services Manager

    4 months ago

    Dublin, Ireland Staycity Group Full time

    Welcome to Staycity Group, a thriving and rapidly expanding aparthotel operator, making waves across the heart of Europe! With an impressive track record of multiple new aparthotels opening each year, we're on an unstoppable journey, with 32 exceptional properties across iconic European cities like London, Dublin, Berlin, Edinburgh, Paris, and Venice.Are you...

  • Guest Services Manager

    4 months ago

    Dublin, Ireland Staycity Group Full time

    Welcome to Staycity Group, a thriving and rapidly expanding aparthotel operator, making waves across the heart of Europe! With an impressive track record of multiple new aparthotels opening each year, we're on an unstoppable journey, with 32 exceptional properties across iconic European cities like London, Dublin, Berlin, Edinburgh, Paris, and Venice.Are you...

  • Guest Services Manager

    2 weeks ago

    Dublin, Ireland Staycity Group Full time

    Welcome to Staycity Group, a thriving and rapidly expanding aparthotel operator, making waves across the heart of Europe! With an impressive track record of multiple new aparthotels opening each year, we're on an unstoppable journey, with 32 exceptional properties across iconic European cities like London, Dublin, Berlin, Edinburgh, Paris, and Venice.Are you...

  • Guest Services Manager

    3 weeks ago

    Dublin, Ireland Staycity Group Full time

    Welcome to Staycity Group, a thriving and rapidly expanding aparthotel operator, making waves across the heart of Europe! With an impressive track record of multiple new aparthotels opening each year, we're on an unstoppable journey, with 32 exceptional properties across iconic European cities like London, Dublin, Berlin, Edinburgh, Paris, and Venice.Are you...

  • Guest service Trainer

    7 days ago

    Dublin, Ireland Staycity Group Full time

    Location: UK or Dublin Position: Guest service TrainerJob type: Full time, permanent Welcome to Staycity Group, a thriving and rapidly expanding aparthotel operator, making waves across the heart of Europe! With an impressive track record of multiple new aparthotels opening each year, we're on an unstoppable journey, with 32 exceptional properties across...

  • Guest service Trainer

    2 weeks ago

    Dublin, Ireland Staycity Group Full time

    Location: UK or Dublin Position: Guest service TrainerJob type: Full time, permanent Welcome to Staycity Group, a thriving and rapidly expanding aparthotel operator, making waves across the heart of Europe! With an impressive track record of multiple new aparthotels opening each year, we're on an unstoppable journey, with 32 exceptional properties across...

  • Guest Experience Expert

    6 months ago

    Dublin, Ireland Marriott International Full time

    POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what...

  • Guest Service Ambassador – Reception

    6 months ago

    Dublin, Ireland Apleona HSG Facility Management Full time

    Advert Text Job Purpose To manage the delivery of a specific FM function to meet agreed customer businessrequirements and to provide support to the Facilities Manager.  Main Duties and Responsibilities  ● Welcome clients and visitors to the office in a professional and courteousmanner. ● Signing in guests and preparing visitor passes...

  • Labor Relations Manager

    5 months ago

    Dublin, Ireland 02623 Citibank Europe plc Full time

    Team/Role Overview The Labour Relations Manager accomplishes results through the management of professional team(s) and department(s). It integrates subject matter and industry expertise within a defined area and contributes to standards around which others will operate. The role requires in-depth understanding of how areas collectively integrate within...

  • Public Relations Manager

    1 month ago

    Dublin, Ireland Think Differently Full time

    My client is a growing communications company that delivers PR and social communications for its clients. They are passionate and ideation and their clients communications solutions. They are now looking to hire and experienced Account Manager for their growing team. Main ResponsibilitiesLeading the team in implementing the companys PR strategy.Creating...

  • Conference & Banqueting Assistant Manager

    6 months ago

    Dublin, Ireland Marriott International Full time

    JOB SUMMARY Position responsible for assigned food and beverage/culinary operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. CANDIDATE PROFILE  Education and Experience • High school diploma or GED; 3 years experience in the food and beverage, culinary, or related...

  • Assistant Front Office Manager

    5 months ago

    Dublin, Ireland Anantara Full time

    Job Description You will assist the Front Office Manager in all matters relating to the day-to-day Front Office operation. You will support efforts to maintain the highest level of quality in both products and services including the design of training plans, and running of training sessions for all Front Office team members. You will help to ensure...

  • Employee Relations Specialist

    4 weeks ago

    Dublin, Ireland Permanent TSB Full time

    PTSB is one of Ireland's leading retail and SME banks, with an innovative range of products and services powered through an evolving digital landscape, our focus is centred on ensuring we deliver what our customers, colleagues and communities need to be successful. Your Role: The ER Specialist will provide support to the People Experience Team and Employee...

  • Employee Relations Advisor

    4 months ago

    Dublin, Ireland dbschenker Full time

    Your tasks Employee Relations Advisor Location: Dublin/Greater Dublin Area (Hybrid, with site travel as needed) Salary: up to €55,000 depending on experience + car allowance + bonus + benefits Are you passionate about employee relations and looking to make a real impact? Join our people-focused organization as an Employee Relations Advisor,...

  • Associate, Supplier Relations

    2 months ago

    Dublin, Ireland GEMINI Full time

    Department : Finance The Role: Associate, Supplier Relations Responsibilities: Support in executing all aspects of sourcing/procurement operations related activities (supplier onboarding (TPRM), creating purchase orders, building and maintaining supplier relationships, RFPs, contract negotiations, service renewals, and monitoring quality...

  • Investor Relations Director

    6 months ago

    Dublin, Ireland Glanbia Full time

    The Opportunity Glanbia is a public Company listed on the Dublin and London stock exchanges. Investor Relations (“IR”) is responsible for the communication of all financial results as well business model to the investor community. IR leads the engagement process for Glanbia with its institutional investors and potential investors. This results in the...

  • Assistant Night Manager

    2 months ago

    Dublin, Ireland NYX Hotel Dublin Full time

    A fantastic new opportunity has opened for an Assistant Night Manager to join our team at NYX Hotel Dublin Portobello As an Assistant Night Manager, you’ll be right in the heart of the hotel, so we want you to take pride in everything you’ll be doing to support your Head of Department and keep things running like clockwork. Take a deep breath because...