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Guest Service Ambassador – Reception
7 months ago
Job Purpose
To manage the delivery of a specific FM function to meet agreed customer businessrequirements and to provide support to the Facilities Manager.
Main Duties and Responsibilities
● Welcome clients and visitors to the office in a professional and courteousmanner.
● Signing in guests and preparing visitor passes for all external guests / clients
● Directing them to their party or arranging for their party to collect them.
● Manage all incoming calls in a professional and courteous manner andassigning them correctly.
● Ensuring that the reception area is maintained in a clean and tidy condition atall times.
● Ensuring that all details in the visitor’s record system are completed prior tothe visitors being issued with temporary access cards / key.
● Direct couriers and other postal deliveries to the correct area.
● Miscellaneous orders such as Taxi’s, Flowers, milk, etc.
● Log facilities work requests.
● Assist staff with travel arrangements.
● Completion of the Corporate and Local directory for use within the office;ensuring all details are issued to all staff
● Helpdesk - Acting as the point of contact for Facilities Work Requests (ifnecessary).
● General Administration e.g. stationary orders etc.
● Working closely with the facilities team.
● To deliver agreed levels of Customer Service
Qualifications and Experience
● 2 years’ experience in similar role.
● Strong Customer Focus.
● Minimum leaving cert qualification
Working Pattern
Monday - Friday, 9 am - 6 pm.
Ref. 13014
