Guest Service Ambassador – Reception

4 months ago


Dublin, Ireland Apleona HSG Facility Management Full time
Advert Text

Job Purpose

To manage the delivery of a specific FM function to meet agreed customer businessrequirements and to provide support to the Facilities Manager. 

Main Duties and Responsibilities 

● Welcome clients and visitors to the office in a professional and courteousmanner.

● Signing in guests and preparing visitor passes for all external guests / clients

● Directing them to their party or arranging for their party to collect them.

● Manage all incoming calls in a professional and courteous manner andassigning them correctly.

● Ensuring that the reception area is maintained in a clean and tidy condition atall times.

● Ensuring that all details in the visitor’s record system are completed prior tothe visitors being issued with temporary access cards / key.

● Direct couriers and other postal deliveries to the correct area.

● Miscellaneous orders such as Taxi’s, Flowers, milk, etc.

● Log facilities work requests.

● Assist staff with travel arrangements.

● Completion of the Corporate and Local directory for use within the office;ensuring all details are issued to all staff

● Helpdesk - Acting as the point of contact for Facilities Work Requests (ifnecessary).

● General Administration e.g. stationary orders etc.

● Working closely with the facilities team.

● To deliver agreed levels of Customer Service

Qualifications and Experience

● 2 years’ experience in similar role.

● Strong Customer Focus.

● Minimum leaving cert qualification

Working Pattern

Monday - Friday, 9 am - 6 pm.

Ref. 13014


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