Global Quality Assurance Reviewer

5 days ago

Dublin, Ireland AIG Full time

Join us as a Global Quality Assurance Reviewer (Personal Lines) to make more of your specialist expertise and experience.

Make your mark in Claims.

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency. 

About the role

The Global Quality Assurance team is looking to recruit a talented individual with experience in handling and auditing Personal Lines Property and Auto claims to join our team on a permanent contract.


Primary responsibility is to perform claim file reviews to evaluate Best Practices compliance and claim handling improvement opportunities, throughout the life of a claim file, across AIG Claims. Technical and compliance reviews include Personal Lines Property and Auto claims across all levels of complexity, globally.  



How you'll create an impact

  • Complete quality reviews on all files within program guidelines while achieving and maintaining calibrated application of Line of Business best practices and claim handling expectations.
  • Organize and execute Benchmark reviews as a Team Lead, including scheduling, GQA review team oversite and results reporting.
  • Establish and maintain effective communication with Line of Business partners including presentation of constructive feedback in a positive way.
  • Identification of trends and improvement opportunities with follow-up to ensure implementation of meaningful continuous improvement and/or action plan in partnership with claims.
  • Commitment to personal development and skill enhancement.

What you'll need to succeed

  • Additional language skills, desirable.
  • Proven claims experience handling Personal Lines Property and Auto LOB claims.
  • Excellent awareness of industry practices surrounding Claims Handling together with strong knowledge of subject matter and ability to apply it to the role.
  • Experience in claims analysis and audit, desirable.
  • Ability to make recommendations on action and improvement plans.

Ready to accelerate your career? We would love to hear from you.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.  

Functional Area:

CL - Claims

AIG Europe S.A. (Ireland branch)

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