Client Service Process Analyst

5 months ago

Athlone, Ireland Circana Full time

Let’s be unstoppable together

Circana (formerly IRI and NPD) is the leading advisor on the complexity of consumer behavior. Through unparalleled technology, advanced analytics, cross-industry data and deep expertise, we provide clarity that helps almost 7,000 of the world’s leading brands and retailers take action and unlock business growth.

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Learn more at

What will I do as a CLIENT SERVICE ANALYST ?

As innovators in Big Data leveraging data assets such as point-of-sale, supply chain, and frequent shopper programs, Circana is looking for:

· Demonstrated resiliency and sound judgment in dealing with business and corporate challenges.

· Strong project management and process skills.

· Effectively synthesizes content written and orally.

· Able to engage in a service-focused manner with clients when helping solve/manage/understand content deliverables.

· Strong technical skills and demonstrated ability to learn and utilize various computer software, including MS Excel.

· Demonstrated communication and interpersonal skills.

· Ability to multi-task across fluid priorities; responsive to high volume email and ticketing inquiries from clients and internal teams.

· Able to effectively work with virtual and diverse teams across the world.

· Ability to build and leverage mutually beneficial relationships and networks internally.

· Ability to escalate issues to the right people appropriately.

· Administrative accountability-correctly tracks expenses using Circana systems, adheres to corporate policies, meets deadlines on corporate initiatives such as talent management.

· Salary is negotiable and commensurate with experience.

What are the responsibilities of a CLIENT SERVICE ANALYST?

To be successful as a Client Service Analyst you must possess and be able to:

· Partner with client insight’s team in support of client deliverables, data integrity, and model maintenance.

· Contribute to the management of vendor access, data security, and be a subject matter expert to internal client support teams and participating manufacturers.

· Ensure high level coordination between sales, renewals, client insights, and the Global Operations Center in the United States, Canada, Mexico, United Kingdom, Australia/New Zealand, and India.

· Manage content delivery for clients

· Support exceeding revenue and client retention by high quality service delivery and data.

· Coordinate and execute high quality on-going analytic and ad-hoc requests.

· Work closely with our clients and client insight group to produce ad hoc reports and presentations across strategic and tactical top-line applications.

· Use analytical skills to consult with our client’s sales, category management and brand and trade marketing groups.

· Utilize creativity in identifying new techniques and processes.

· Establish and track critical metrics to measure progress against quality initiatives.

· Develop and leverage strong, collaborative relationships within the firm and its partners.

What are the qualifications?

· 0-4+ years of experience

· Marketing and/or sales with a premier Consumer Packaged Goods (CPG) company

· Demonstrated expertise in translating data and analysis into relevant implications

· Experience with syndicated data is a plus

· Strong project management and process skills

· Able to engage in consultative manner with clients when helping solve/manage content deliverables

· Flexibility of work schedule to cover night and weekend work on occasion

· Bachelor’s degree required; advanced degree a plus

#LI-KM1

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