Banking Administrator

About the Role:

Flogas Energy is looking to recruit an experienced Banking Administrator to support the daily banking operations within our energy business. In this key role, you will ensure that all incoming payments are accurately allocated and processed in a timely manner, playing a crucial part in maintaining the efficiency of our financial processes. Additionally, you will assist with managing customer refunds and handling unpaid direct debits, contributing to smooth and effective operations across the team.

This role will initially be based in our Drogheda Head office, but will re-locate to our new offices in Dublin Airport Central in the New Year.

Key Responsibilities:

• Ensure that all direct debits are processed accurately and on time. This includes setting up new mandates, managing any changes, and resolving any issues that may arise during the process. You will also need to liaise with customers and internal departments to address any discrepancies.
• Handle the processing of all lodgements to ensure that payments received are correctly recorded and allocated in a timely manner. This includes managing cash, cheque, and electronic payments, ensuring they are properly credited to customer accounts.
• Accurately allocate incoming payments to the correct customer accounts, ensuring there are no misallocations.
• Manage and monitor all online banking transactions, ensuring payments are processed securely and in compliance with company policies. This includes setting up and verifying electronic payments, as well as troubleshooting any issues that arise.
• Perform daily and monthly bank reconciliations to ensure all transactions are recorded accurately and that balances match between the company's internal records and bank statements, investigating and resolving any discrepancies in a timely manner.
• Process customer refund requests promptly, ensuring the correct procedures are followed and that refunds are accurately issued. You will also need to communicate with customers to inform them of the status of their refund requests.
• Monitor and process unpaid direct debits, working with customers and internal departments to resolve any issues, reprocessing payments where appropriate or setting up alternative payment arrangements.
• Provide support to the customer service team by addressing any banking-related queries from customers.
• Manage the banking team's mailbox, ensuring all incoming queries and requests are handled efficiently, prioritising emails, responding to routine queries, and escalating more complex issues as necessary.
• Oversee a variety of daily banking tasks such as monitoring bank accounts, ensuring funds are available for outgoing payments, and reviewing account activity for any irregularities. You'll be responsible for ensuring smooth daily operations.
• Take on additional tasks or projects as needed to support the banking team or other departments.

Ideal Candidate:

The ideal candidate will have at least 6 months of experience in banking, with strong knowledge of bank reconciliations. You'll need excellent attention to detail, the ability to manage multiple priorities, and work to strict deadlines. Proficiency in Microsoft Excel, ERP systems, and strong analytical and problem-solving skills are essential.

About Flogas:

Part of the DCC Group, Flogas Ireland was established in 1978 supplying Liquefied Petroleum Gas (LPG) throughout the island and to this day remains one of the leading suppliers in Ireland, servicing a diverse range of market sectors, including commercial, agricultural, and domestic.

Over the years, Flogas has evolved and grown as an Energy business, and with the acquisition of Budget Energy, based in Derry, and Flogas Enterprise Solutions, (formally known as Naturgy) we are now also a leading supplier of Natural Gas and Electricity, as well as Renewables, including Corporate Power Purchase Agreements, and energy services in both residential and commercial markets across the island of Ireland. We have an esteemed reputation within the Energy Industry and have been awarded the NSAI Quality System Certificate from the I.S. EN ISO 9001 Series.

As a Flogas Group, we are now driving our growth strategy to achieve our vision of being Irelands leading provider of total energy solutions, meeting our customers changing needs and delivering to the highest possible standard.

Why work with us?

Flogas is a well-established business within the DCC group and is continuing to grow, becoming a top provider in the energy sector, making it a very exciting time to be part of the Flogas Group. We offer a warm and welcoming environment, valuing our people and their input into the business. We encourage a collaborative workplace, where everyone feels included and heard.

Benefits:

• Competitive Salary
• Defined Pension Contribution
• Healthcare Allowance
• Staff discounts
• Hybrid work options (role dependant)
• Health and Wellbeing Supports
• Learning and Development Opportunities
• Career Advancement is important to us in Flogas. All our roles are advertised internally, and we encourage internal progression right across the business.

Flogas is an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees.