Duty Manager

Main purpose of the role:
Ensure the store operates efficiently and effectively and provide our customers with the very best customer service and fresh food offering at all times in a clean, safe environment. To deliver on key store targets (sales and profitability) through effective management of people and operations.

The ideal candidate will have/be:
- Minimum 2 years` experience in a management position;
- Good knowledge of Microsoft Office (Excel, Word);
- Experience balancing cash/tills;
- Excellent communication skills;
- Good delegation skills;
- Highly driven with a strong work ethic;
- An understanding of how to achieve KPIs and targets;
- Commerciality and brand awareness;
- Passion for grocery retail;
- Thrive in a fast-paced working environment.

Main duties:
- Actively live SuperValu brand-values i.e. Genuine, Passion for Food, Vibrant, Committed, Innovative and Imaginative;
- Set, monitor and achieve sales targets with the team on gross profit margin, net margin, waste and other KPIs as agreed with Store Manager;
- Implement planograms correctly and ensure the correct range is in place in store;
- Merchandise and present the store to the highest standard;
- Approachable and a role model who leads by example and encourages teamwork and fosters a positive attitude and atmosphere in the workplace;
- Ability to develop and promote good communication between employees and management in a safe, respectful and inclusive environment;
- Support Store Manager in the development and training of the team and in ensuring the smooth running of the store;
- Manage employee performance, giving regular feedback, recognition and encouragement;
- Deal with all customer queries efficiently, professionally and consistent with store policy;
- Understand achieving margins in all departments;
- Engage with new initiatives and embrace new ways of working;