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General Manager
6 months ago
POSITION SUMMARY:
The General manager is responsible for all aspects of
operations at the hotel, to day-to-day staff management and guests. He / She
should be an ambassador for the brand and your hotel. Provide leadership and
strategic planning to all departments in support of our service culture,
maximized operations and guest satisfaction. Work Very closely with the hotel
owners and other stake holders.
Responsible for managing the Hotels management team (HOD's)
and overall hotel targets to deliver an excellent Guest experience. A General
Manager would also be required to manage between profitability and guest
satisfaction measures.
GM DUTIES AND RESPONSIBILITIES:
Oversee the operations functions of the hotel, as per the
Organizational chart.
Hold regular briefings and meetings with all head of
departments.
Ensure full compliance to Hotel operating controls, SOP’s,
policies, procedures and service standards.
Lead all key property issues including capital projects,
customer service and refurbishment.
Handling complaints, and oversee the service recovery
procedures.
Responsible for the preparation, presentation and subsequent
achievement of the hotel's annual Operating Budget, Marketing & Sales Plan
and Capital Budget.
Manage on-going profitability of the hotel, ensuring revenue
and guest satisfaction targets are met and exceeded.
Ensure all decisions are made in the best interest of the
hotels and management.
Deliver hotel budget goals and set other short and long term
strategic goals for the property.
Developing improvement actions, carry out costs savings.
A strong understanding of P&L statements and the ability
to react with impactful strategies
Closely monitor the hotels business reports on a daily basis
and take decisions accordingly.
Ensure that monthly financial outlooks for Rooms,Food &
Beverage, Admin & General, on target and accurate.
Maximizing room yield and hotels / resort revenue through
innovative sales practices and yield management programs.
Prepare a monthly financial reporting for the owners and
stake holders.
Draw up plans and budget (revenues, costs, etc.) for the
owners.
Helping in the procurement of operating supplies and
equipment, and contracting with third-party vendors for essential equipments
and services.
Act as a final decision maker in hiring a key staffs.
Coordination with HOD's for the execution of all activities
and functions.
Overseeing and managing all departments and working closely
with department heads on a daily basis.
Manage and develop the Hotel Executive team to ensure career
progression and development.
Be accountable for responsibilities of department heads and
take ownership of all guest complaints.
Provide effective leadership to hotel team members.
Lead in all aspects of business planning.
Respond to audits to ensure continual improvement is
achieved.
Corporate client handling and take part in new client
acquisition along with the sales team whenever required.
Assisting in residential sales as and when required and
development with strong sales prospects.
Responsible for safeguarding the quality of operations both
(internal & external audits).
Responsible for legalization, Occupational Health &
Safety Act, fire regulations and other legal requirements.
PREREQUISITES:
The ideal candidate is a seasoned and highly intelligent
hotel professional with outstanding, management skills and extensive hands-on
experience. Available to work when needed, including weekends, holidays, and
nights.
EDUCATION:
A university degree in hotel management or a related field
with Experience in opening, managing or re-positioning a hotel with clear track
record. Excellent computer system skills.
EXPERIENCE:
At least 15 to 20 years experience in the hospitality
industry, with significant luxury and international experience, ideally
including experience in remote locations. And 5 to 10 years of experience as a
General Manager or Asst. General Manager.
