Customer Care Specialist

5 months ago


Dublin, Ireland TOMRA Full time
Job Description Support with installation planning Answer calls from customer locations Provide hotline technical support to customers and colleagues in the field Address and resolve customer queries Dispatch and interact with technicians, colleagues and partners visiting sites Coordinate onsite maintenance and repairs Investigate customer complaints Escalate inquiries to the appropriate team, when necessary Pass customer feedback onto the relevant team to improve the company’s services Deliver a professional level of service at all times, this includes orally and written to internal and external stakeholders Provide support to the Service team on Service projects and initiatives Work with our ERP system (IFS) Work to team KPI’s Work to business SLA’s Perform setup and configurations to the machines remotely online Continue to seek general business optimisation opportunities Ensure you take reasonable care for your own health and safety Ensure you take reasonable care that your actions or inactions do not adversely affect the health and safety of others Ensure all incidents and hazards at work are reported accurately and in a timely manner

We operate everyday from 8:00am to 10:00pm. Most of the shifts would be scheduled between 8:00am and 6:00pm. Your normal working hours will be hours per week on a rotational basis over 5 days from Monday to Sunday.

Qualifications

Tech savvy Strong communication skills Excellent customer service skills Capable at managing multiple stakeholder expectations Good at problem solving

Additional Information

Competitive Salary Contributory pension scheme Private healthcare Annual leave entitlement starting from 21 days plus bank holidays

We are truly committed to be an equal opportunities employer and will welcome applications from all individuals regardless of gender, race ,sexual orientation, age, disability or marital status.



  • Dublin, Ireland Clear Ventures Full time

    Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. We remain committed to the success of the restaurant community and our customers. Our Customer Care team in Dublin is growing! Bready* to make a change? As a Customer Care Specialist, you...

  • Retention Specialist

    2 months ago


    Dublin, Ireland The Irish Times Full time

    Job Title: Retention Specialist - Customer CareType: Full-TimeLocation: Dublin, Ireland (Hybrid Working)Contract: Full-Time, Fixed Term Contract (24 Months)About The Irish Times GroupThe Irish Times Group is Ireland's leading independent quality news publishing organisation. With a history of producing trusted content, we have evolved from six-day print...


  • Dublin, Ireland Cover-More Full time

    Job Description Customer Service Executive Are you ready to grow your career in Insurance? Blue Insurance, now officially known as Cover-More Blue Insurance, is an ambitious insurance business developing innovative products and disrupting the insurance landscape in Ireland and the UK. Originally founded in October 2003, we are an online...


  • Dublin, Ireland RSA Insurance Ireland Limited Full time

    Join RSA and make a difference every day.  Whether you are just beginning your career or looking to take the next progressive step in your journey, RSA Insurance Ireland is an organization where you can be yourself, learn and develop and a place where your ideas and contributions matter. With offices in Belfast, Galway, and Dublin , we have embraced...


  • Dublin, Ireland TOMRA Full time

    Job Description Answer calls from customer locations Provide hotline technical support to customers and colleagues in the field Address and resolve customer queries Dispatch and interact with technicians, colleagues and partners visiting sites Coordinate onsite maintenance and repairs Investigate customer complaints Escalate inquiries to the...


  • Dublin, Ireland West Pharmaceutical Services Full time

    Who We Are: At West, we're a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving...


  • Dublin, Ireland McGuirks Golf Full time

    McGuirks Golf KINSEALY Full time Custom Fitting Specialist We are looking to hire a full-time custom fitting specialist for our store in Kinsealy. Become a member of Irelands leading golf retailer and work with the best brands in golf. Retail experience essential Knowledge of Trackman or similar technology required Knowledge of current equipment and...

  • Customer Care Advocate

    5 months ago


    Dublin, Ireland Shutterstock Ireland Limited Full time

    The Opportunity: Shutterstock is a global technology company that powers one of the world’s largest marketplaces for high quality photos, illustrations, videos and music utilized by corporations, creative agencies, media and entertainment production companies, and news agencies of all sizes. Our goal is to help the world experience images, footage, and...

  • CNS : Breast Care

    3 weeks ago


    Dublin, Ireland RecruitNet Full time

    RecruitNet International Ltd is currently hiring for CNS: Breast Care for Private Hospital in Dublin, Ireland. Responsibilities: To provide specialist knowledge, expertise and care to breast care patients. To offer advice and support recognising the differences in the psychosocial impact of a breast cancer diagnosis. The Breast care CNS shall provide pre and...


  • Dublin, Ireland RSA Insurance Ireland Limited Full time

    Join 123.ie and make a difference every day.  Whether you are just beginning your career or looking to take the next progressive step in your journey, 123.ie is an organization where you can be yourself, learn and develop and a place where your ideas and contributions matter. As part of RSA Insurance Ireland, we have offices in  Belfast, Galway, and...

  • Health Care Assistant

    5 months ago


    Dublin, Ireland Curam Care Homes Navan Road Full time

    We are now recruiting Health Care Assistants to join our growing care team in Navan Road, Dublin 7. The Health Care Assistant will assess, plan, implement and evaluate care to the highest professional and ethical standards of care practiced in the relevant care setting. The Health Care Assistant will provide holistic, person centred care, promoting optimum...


  • Dublin, Ireland recruitNet Full time

    RecruitNet International Ltd specializes in relocating qualified professionals throughout Ireland and overseas, we guide you through professional registration, job placement, visa, and employment permit processing.We are hiring a Clinical Nurse Specialist - Rapid Cardiac Care  for a Private Hospital in Dublin, Ireland. We will provide exceptional patient...

  • CNS ; Breast Care

    4 weeks ago


    Dublin, Ireland Beacon Hospital Full time

    Job Title ; Breast Care Clinical Nurse Specialist Department ; Breast Centre Reports to ; Breast Care Programme Manager Date ; 2024 An overview of Breast Care Service at Beacon Hospital The aim of the Breast care service at Beacon Hospital is to provide a high standard of treatment and care to breast care patients with benign breast disease,...

  • CNS ; Breast Care

    4 weeks ago


    Dublin, Ireland Beacon Hospital Full time

    Job Title ; Breast Care Clinical Nurse Specialist Department ; Breast CentreReports to ; Breast Care Programme ManagerDate ; 2024 An overview of Breast Care Service at Beacon Hospital The aim of the Breast care service at Beacon Hospital is to provide a high standard of treatment and care to breast care patients with benign breast disease, a diagnosis of...


  • Dublin, Ireland West Pharmaceutical Services Full time

    Who We Are: At West, we're a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving...


  • Dublin, Ireland Flogas Ireland Full time

    About the role: Flogas Enterprise Solutions is looking for a Customer Experience Specialist to focus on enhancing the overall experience of our gas and power customers. This role will engage closely with customers to understand and meet their needs, supporting them with tailored energy solutions and providing insights on trends and pricing. As part of our...

  • Customer Care

    7 months ago


    Dublin, Ireland McDonald's Full time

    Overview McDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to...

  • Staff Nurse

    1 month ago


    Dublin 5, Ireland Evergreen Care Full time

    Job DescriptionApplications are invited for the position of Staff Nurse Why Choose Us:Competitive salaryA unique, friendly, and caring work environmentFlexible workingFree on-site parkingFantastic opportunities for professional developmentAbout UsEvergreen Care is a healthcare organisation providing long- and short-term residential care and services....


  • Dublin, Ireland Flogas Full time

    About the role:Flogas Enterprise Solutions is looking for a Customer Experience Specialist to focus on enhancing the overall experience of our gas and power customers. This role will engage closely with customers to understand and meet their needs, supporting them with tailored energy solutions and providing insights on trends and pricing. As part of our...


  • Dublin, Ireland Executive Edge Full time

    Our client is an exciting new startup making waves in their sector. They are based in Dublin 22 and as they rapidly grow, they are seeking a dynamic, motivated and ambitious Customer Service Support Executive to join their team. This is a unique opportunity for someone who is eager to learn, grow, and quickly take on more responsibility, with the aim of...