Deskside Support Analyst

4 weeks ago


Dublin, Ireland Evelyn Partners Full time
Job Description

What will you be doing?

As Desktop Support Analyst in Dublin you will contribute to the effective running of the Evelyn Partners DTS Support team. You will provide support to firm wide teams including Business Services, Finance, Banking & Financial Services. This role will encompass travel to other Evelyn Partners offices.


As Deskside Support Analyst, some of your responsibilities will include:

  • Dealing with incidents & requests triaged by the Service Desk relating but not limited to support of endpoints, user permissions, troubleshooting application issues etc.
  • Monitoring the progress of incidents & requests from raise to resolution and keeping users informed of the progress
  • Raising and maintaining calls in the IT Service Management Tool where appropriate
  • Timely fault diagnosis and triaging faults to appropriate third-party providers or other internal support teams
  • Creating documentation for trending incidents and sharing knowledge with the Service Desk team
  • Carrying out desk visits where there may be a physical problem
  • Building laptops for new joiners & replacement devices
  • Supporting the onboarding of new service and systems that transition from project to BAU
  • Some evening and weekend out of hours work will be a requirement

Qualifications

To be successful in the role, you should have:

• Experience with supporting the following: • Windows 10 • M365 including Azure • Microsoft Teams • Active Directory • Group Policy administration • Mobile device support (iPhone and Android) • Polycom Video Conferencing • Networking (structured cabling, TCP/IP, WAN, VLAN’s) • PC/Laptop/VDI Image deployment 
• ITIL Foundation (desirable) 
• Relevant ITIL Intermediate qualifications (desirable) 



Additional Information

As a colleague here at Evelyn Partners, you will have access to benefits that include:

  • Competitive salary
  • Private medical insurance
  • Life assurance
  • Pension contribution
  • Hybrid working model (role dependant)
  • Generous holiday package
  • Option to purchase additional holiday
  • Shared parental leave

We are proud to value the differences that a diverse workforce brings, representative of society and our clients.  At Evelyn Partners we have a wide range of highly active employee resource groups and we’re delivering multiple diversity, equity and inclusion initiatives across the organisation.  It is our commitment to provide a workspace where all colleagues, regardless of identity, background, or circumstance, feel respected as individuals and feel that they can achieve their full potential and work in a safe, supportive, and inclusive environment. 

We are happy to make any reasonable adjustments to accommodate for your needs throughout the application process.  Please let your Recruiter know.



  • Dublin, Ireland DXC Technology Full time

    Job Description:Department: Information TechnologyReports To: ASDMJob Type: Full-Time onsite, DublinJob Summary:We are seeking a highly skilled Onsite IT Support Technician to join our team. The successful candidate will provide essential support at our IT Link Center, handling a wide range of hardware and software issues, including support for desktops,...

  • Support Analyst

    2 weeks ago


    Dublin, Ireland Bizimply Full time

    At Bizimply, we use modern technology to revolutionise how businesses manage their staff through our Workforce Management and HR Technology solutions. From retail giants like Vodafone, to beloved brands like Costa Coffee and KFC, companies across the UK & Ireland are using Bizimply to make every shift run like clockwork.This is a great opportunity for...

  • IT Support Analyst

    2 months ago


    Dublin, Ireland Sedgwick Full time

    Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for...


  • Dublin, Ireland Aramark Full time

    Job DescriptionThe IT Operations Support Analyst works in the IT Service Desk team, where they support and maintain IT systems, providing efficient desktop and application support to all business users. The team resolves IT-related faults quickly and efficiently in line with SLAs, handling a broad range of queries. Key responsibilities include delivering...


  • Dublin, Ireland PIMCO Full time

    PIMCO is a global leader in active fixed income with deep expertise across public and private markets. We invest our clients’ capital across a range of fixed income and credit opportunities, leveraging our decades of experience navigating complex debt markets. Our flexible capital base and deep relationships with issuers have helped us become one of the...


  • Dublin, Ireland UnitedHealth Group Full time

    Optum, the fast-growing part of UnitedHealth Group, is a leading information and technology-enabled health services business. Our teams are dedicated to modernising the health care system and improving the lives of people and communities. Serving virtually every dimension of the health system, we work with a diverse set of clients across countries – from...

  • CRM Analyst

    4 days ago


    Dublin, Ireland Elis Ireland Full time

    The company:Elis is an international textile, hygiene & facilities services business, operating in 30 countries across the globe, delivering a complete textile rental and laundry service. We offer everything from workwear to mats, mops, bed and bath linen, hygiene supplies and pest control services.With plants and distribution hubs across Ireland, Elis...


  • Dublin, Ireland Interxion Full time

    Digital Realty is growing, and we are looking to hire a key role in our global Oracle HCM Support team to deliver services in EMEA. As part of a global network of Oracle HCM systems support analysts you will contribute by helping use the Oracle HCM system and solving any user related or technical issues. You will also be involved in requests that will help...

  • Actuarial Analyst

    4 weeks ago


    Dublin, Ireland UnitedHealth Group Full time

    Actuarial Analyst Graduate position – Dublin or Letterkenny, IrelandOptum is a global organisation that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their...

  • Actuarial Analyst

    3 weeks ago


    Dublin, Ireland UnitedHealth Group Full time

    Actuarial Analyst Graduate position - Dublin or Letterkenny, Ireland Optum is a global organisation that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best....

  • Senior Data Analyst

    1 week ago


    Dublin, Ireland Cpl Full time

    Senior AnalystOn site Sandyford Dublin 18Salary €55,000 per year Senior Analyst will be joining our Quota and Capacity Planning team, where they will partner with a variety of functions to support the regional Sales and Strategy teams through the company’s annual quota planning cycle and throughout the year as the organization changes. This...

  • Systems Analyst

    2 months ago


    Dublin, Ireland Test Triangle Full time

    Job Title: Systems AnalystLocation: Co. Mayo; Co. Galway, Dublin, as convenient to the candidate.Contract / Permanent: FTC 12 Months, With further extension Start date: 1st October 2024 or as soon as possible thereafter Role: This is a requirement for a Systems Analyst in order to support the CLIENT strategic proposition of “Innovation in everything we...


  • Dublin, Ireland Lex Consultancy Full time

    We are working on behalf of a prestigious and dynamic asset management company based in Dublin 2 that is seeking an experienced Fund Operations Analystto join their expanding team. This is a 1 year FTC. Excellent, competitive salary Hybrid role, onsite 2-3 days per week Central, Dublin 2 location The role will report to the Head of Operations and will focus...

  • Tax Analyst

    3 weeks ago


    Dublin, Ireland Manpower Ireland Full time

    Tax Analyst Job Description We are currently recruiting for a Tax Analyst to work with our client who is a global leader in banking and wealth management which provide consumers, corporations, governments, and institutions with a broad range of financial services and products to achieve the best outcomes for clients and customers with financial ingenuity...

  • Treasury Analyst

    3 months ago


    Dublin, Ireland Aon Full time

    Treasury Analyst (Front office) Are you looking for an opportunity to work with a diverse range of dedicated, motivated colleagues who will support you to thrive your own potential? Are you ready to jump into a position that offers exposure to many key decisions facing senior corporate management? If so, this is the role for you. This is a hybrid role...

  • Resiliency Analyst

    2 months ago


    Dublin, Ireland Optum Full time

    Resiliency Analyst – Ireland, Remote UnitedHealth Group is a health care and well-being company that’s dedicated to improving the health outcomes of millions around the world. We are comprised of two distinct and complementary businesses, UnitedHealthcare and Optum, working to build a better health system for all. Here, your contributions matter as...

  • Capital Analyst

    4 months ago


    Dublin, Ireland Raretec Recruitment Full time

    Our client has a great new opportunity for a Part Qualified Capital Actuary join a team of highly skilled Actuaries working at a major European Insurance Group as a Capital Analyst. The successful applicant will ideally have over 2 years’ experience working in an actuarial setting. This position is based in Dublin and has hybrid working options. This is a...


  • Dublin, Ireland Dunnes Stores Full time

    Senior Business Analyst Employment Type Full Time Job Description Senior Business Analyst Dunnes Stores is Ireland’s leading retailer positioned at the cutting edge of food and fashion retailing. We are Irish owned and operate over 130 stores across Ireland, Northern Ireland, and Spain, as well as a growing online store. We are currently...


  • Dublin, Ireland UnitedHealth Group Full time

    Sr Business AnalystOptum is a global organisation that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity...


  • Dublin 1, Ireland Workday Limited Full time

    About the Role As a Time Tracking and Absence Support analyst, success means you will become highly knowledgeable around the Workday product and various technologies which we use to both build and solve problems. You will diagnose and analyze technical software issues, report operational issues/product defects to engineering teams, and collaborate with...