Head of Technology Operational Excellence

2 weeks ago

Dublin, Ireland U.S. Bank Full time

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One. 

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other. 

Job Description

US Bank Technology Services structure is designed to deliver effective technology solutions to the business. Its goal is to lead the development and delivery of technologies to enable effective delivery of the business defined strategic priorities and outcomes, whilst in parallel maintaining a robust and resilient set of underlying core technology platforms and supporting services.

The Head of Technology Operational Excellence (TOE) will work closely and support the Chief Technology Officer (CTO) of EFS accountable for the oversight and support of the technology function, supporting delivery of business line strategic priorities and related end to end technology architectures ensuring the bank has adequate technology programs focused on business goals and overall strategy.

The TOE will require a sound knowledge of the business of the regulated financial service provider and the specific responsibilities that are to be undertaken along with a clear and comprehensive understanding of the regulatory and legal environment appropriate to the relevant function.

The Head of Technology Operational Excellence will manage/oversight: these essential functions:

  • Manage the day to day running of an independent and objective technology management function capable of delivering to the highest professional standards.

  • Provide comprehensive and timely information on the Bank’s technology systems to enable the Management Committees to understand the overall technology operations of the Bank.

  • Responsibility for setting an ambitious and clear technology vision and strategy and communicate this effectively to key stakeholders.

  • Own the end-to-end technology experience strategy from inception and determine business value once solution enters production.

  • Objectively analyse the effectiveness of technology services of the Bank and recommend necessary changes.

  • Proactively monitor and report the impact of technology change.

  • Attend relevant Governance and Management Committees

  • Serve as a key liaison to the technology functions and the business lines in Europe.

  • Provide independent oversight and proactively challenge in the Bank’s planning and decision-making processes.

  • As required oversee the re-engineering of technology systems to ensure efficient and effective use of people, process and technology.

  • Ensure technology systems and procedures lead to outcomes in line with business goals.

  • Proactively support the business units in ensuring that the technology to which the Bank is exposed are identified, measured, and reported such that technology is an integral part of the decision-making processes throughout the Bank.

  • Create business value through technology adoption, effective implementation and quality ongoing support.

Key Competencies:

Customer centricity:

  • Build strong customer relationships and deliver customer-centric solutions.

Commercial Judgement:

  • Strong knowledge of business unit with the ability to understand EFS’s business and deliver the business performance needed to achieve EFS’s purpose and goals.

Managing Technology:

  • Proven analytical, decision-making and problem-solving skills, with the ability to plan and implement appropriate measures to mitigate the impact of an event affecting EFS’s ability to achieve its objectives. To complete day-to-day activities in a manner which is consistent with legal, regulatory and stakeholder expectations.

Communications & Relationships:

  • Excellent communication skills required to manage third party relationships. Ability to use insights and relationships to influence and deliver. The ability to build connections and partnerships within own business area and beyond, through formal and informal channels, utilising considerable tact, diplomacy and people skills.

Agility and innovation:

  • Adapt quickly to changing priorities; create new and better ways for the organization to be successful.

Collaboration:

  • Build partnerships and promote a culture of teamwork to drive on U.S. Bank.

Drive for results:

  • Hold self and others accountable to consistently achieve meaningful results.

Ethics and trust:

  • Maintain high ethical standards; gain the confidence and trust of others through honesty, integrity and authenticity.

Inclusion:

  • Build a culture of equity and inclusion in which diverse ideas, talent and perspectives are welcomed and encouraged.

Risk Management:

  • Appropriately identify and manage risks, compliance with applicable laws, rules, and Regulations, and with Company Policy.

Regulatory Knowledge:

  • Strong understanding of European technology related regulatory guidance and legislation impacting the operation of the Bank, and a broad understanding of the regulatory environment within which the bank operates to educate and guide technology leadership in delivering services aligned with regulatory expectations.

The role offers a hybrid / flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

This position is not eligible for visa sponsorship.

#LI-LB1

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.

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