Passenger Service Manager

3 weeks ago


Dublin, Ireland Ryanair Full time

Ryanair is currently recruiting for a Passenger Service Manager to join Europe's Largest Airline.

The successful candidate will be based in Dublin Airport to support our largest ever Summer schedule

  • Management of all front of house activities to ensure the highest standards of customer service and punctuality are maintained.
  • Managing a busy check-in crew to ensure that duties are carried out in an efficient, professional manner.
  • Rostering adequate numbers of staff to work in check-in, ticket desk, boarding gates and arrivals.
  • Supervising the operation of check-in, arrivals and the boarding gates with regard to staffing, facilities and operational procedures.
  • Ensuring our high customer service and grooming standards are upheld.
  • Assessment, monitoring and training of all staff under your supervision in the performance of their duties, customer service skills, motivation and personal development.
  • Ensuring that the appropriate baggage allowances are observed and all relevant excess baggage fees are collected.
  • Monitoring the collection of all relevant additional fees and charges.
  • Ensuring that no passenger or their baggage is accepted for travel unless the passenger answers the mandatory security questions satisfactorily.
  • Ensuring that staff observe and adhere to all relevant security regulations.
  • Ensuring all relevant operational information is passed on to CSAs, e.g. flight delays, cancellations, etc.
  • Monitoring that check-in closes at strictly STD-30
  • Ensuring only appropriate baggage is accepted for travel and all security procedures are adhered to.
  • Monitoring and supervising the Arrivals department, Ticket Desk and Boarding Gates.
  • Ensuring that passengers are kept updated as soon as possible during any disruptions to our service.
  • Assisting CSAs with queries on passport/documentation requirements and ensuring all passengers travelling possess the required valid documentation.
  • Answer passenger queries.
  • Ensuring all relevant documentation and signage is displayed at check-in and the boarding gates

Requirements

  • Minimum of 2 years relevant experience is required for this position.
  • Strong organizational skills
  • Full knowledge of Requirements
  • Ryanair Policies & Procedures
  • Capable of working on your own initiative /be a quick thinker / problem solver
  • Strong leadership skills
  • Work well in a pressurized environment
  • Excellent communication skills
  • Ability to work to deadlines

Benefits

Competitive salary, Performance bonus & Airline Benefits



  • Dublin Airport, Ireland Ryanair Full time

    Ryanair is currently recruiting for a Passenger Service Manager to join Europe's Largest Airline.The successful candidate will be based in Dublin Airport to support our largest ever Summer scheduleManagement of all front of house activities to ensure the highest standards of customer service and punctuality are maintained. Managing a busy check-in crew to...


  • Dublin Airport, Ireland Ryanair Full time

    Ryanair is currently recruiting for a Passenger Service Manager to join Europe's Largest Airline.The successful candidate will be based in Dublin Airport to support our largest ever Summer schedule! Management of all front of house activities to ensure the highest standards of customer service and punctuality are maintained. Managing a busy check-in crew to...

  • Planning Manager

    3 days ago


    Dublin, Ireland Audi Ireland Full time

    There has never been a more exciting time to join the world of mobility! The automotive industry will change fundamentally by 2030: electric drive and fully-networked transportation with autonomous drive will determine how we move around in future. With the Group strategy “NEW AUTO – Mobility for Generations to Come”, the Volkswagen Group is a...


  • Dublin Airport, Ireland Ryanair Full time

    **New €28,800 p/a CSA pay**Ryanair are recruiting for Customer Service Agents to join our Ground Operations Team at Dublin Airport in advance of Summer 2023.These roles are Full-Time positions with our approved manpower agencies, where the successful candidates will be working as part of a large team to ensure that our flights depart on-time. No previous...


  • Dublin Airport, Ireland Ryanair Full time

    **New €28,800 p/a CSA pay**Ryanair are recruiting for Customer Service Agents to join our Ground Operations Team at Dublin Airport in advance of Summer 2023.These roles are Full-Time positions with our approved manpower agencies, where the successful candidates will be working as part of a large team to ensure that our flights depart on-time. No previous...


  • Dublin, Ireland KONE Full time

    Customer Service Call Out Dispatcher At KONE, our mission is to improve the flow of urban life. As a global leader in the lift and escalator industry, KONE provides lifts, escalators, and automatic doors, as well as solutions for maintenance and modernisation to add value to buildings throughout their life cycle.    We are looking for a Customer...


  • Dublin, Ireland Ryanair Full time

    Ryanair are currently recruiting for an Assistant Ramp Coordinator (Nights) to join the Ground Ops Dept of Europe's Favorite Airline!The successful candidate will be based in Dublin Airport.We are looking for someone who is keen to learn and adapt in a fast-changing environment. Owing to the precise and organized nature of Ryanair's Operations, it is...


  • Dublin, Dublin City, Ireland Leidos Full time

    Description The Security Enterprise Solutions (SES) Operation is the cornerstone of Leidos' comprehensive suite of fully-integrated security solutions for aviation, ports, borders, and critical infrastructure customers around the world. With our new, combined portfolio, our operation has more than 24,000 products deployed across 120 countries. Leveraging...


  • Dublin, Ireland 00199 Leidos Security Detection & Automation U.K. Ltd. (Ireland branch) Full time

    The  Security Enterprise Solutions (SES) Operation  is the cornerstone of Leidos’ comprehensive suite of fully integrated security solutions for aviation, ports, borders, and critical infrastructure customers around the world. With our new, combined portfolio, our operation has more than 24,000 products deployed across 120 countries. Leveraging this...


  • Dublin Airport, Ireland Ryanair Full time

    Ryanair are currently recruiting for an Assistant Ramp Coordinator (Nights) to join the Ground Ops Dept of Europe's Favorite Airline!The successful candidate will be based in Dublin Airport.We are looking for someone who is keen to learn and adapt in a fast-changing environment. Owing to the precise and organized nature of Ryanair's Operations, it is...


  • Dublin Airport, Ireland Ryanair Full time

    Ryanair are currently recruiting for an Assistant Ramp Coordinator (Nights) to join the Ground Ops Dept of Europe's Favorite AirlineThe successful candidate will be based in Dublin Airport.We are looking for someone who is keen to learn and adapt in a fast-changing environment. Owing to the precise and organized nature of Ryanair's Operations, it is...


  • Dublin, Ireland Leidos Full time

    Description The Security Enterprise Solutions (SES) Operation is the cornerstone of Leidos’ comprehensive suite of fully integrated security solutions for aviation, ports, borders, and critical infrastructure customers around the world. With our new, combined portfolio, our operation has more than 24,000 products deployed across 120 countries....


  • Dublin, Ireland Leidos Full time

    Description The Security Enterprise Solutions (SES) Operation is the cornerstone of Leidos’ comprehensive suite of fully integrated security solutions for aviation, ports, borders, and critical infrastructure customers around the world. With our new, combined portfolio, our operation has more than 24,000 products deployed across 120 countries....


  • Dublin, Ireland Leidos Full time

    Description The Security Enterprise Solutions (SES) Operation is the cornerstone of Leidos’ comprehensive suite of fully integrated security solutions for aviation, ports, borders, and critical infrastructure customers around the world. With our new, combined portfolio, our operation has more than 24,000 products deployed across 120 countries....


  • Dublin, Ireland Leidos Full time

    Description The Security Enterprise Solutions (SES) Operation is the cornerstone of Leidos’ comprehensive suite of fully integrated security solutions for aviation, ports, borders, and critical infrastructure customers around the world. With our new, combined portfolio, our operation has more than 24,000 products deployed across 120 countries....


  • Dublin, Ireland Leidos Full time

    Description The Security Enterprise Solutions (SES) Operation is the cornerstone of Leidos’ comprehensive suite of fully integrated security solutions for aviation, ports, borders, and critical infrastructure customers around the world. With our new, combined portfolio, our operation has more than 24,000 products deployed across 120 countries....


  • Dublin, Ireland Corporation Service Company Full time

    Client Relationship Officer/ Cosec Dublin Hybrid, Full time As a Relationship Manager capital markets, you will directly report to the Business Unit Manager Capital Markets. Your main daily tasks will be the following: · Direct cooperation and communication with clients and potential clients · Assuming responsibility for the ongoing support...


  • Dublin, Ireland Corporation Service Company Full time

    Senior Relationship Manager, 1-year contract (cosec) Dublin Hybrid, Full time The Position The Senior Relationship Manager reports to the Business Unit Manager and will have responsibility for the legal, corporate and administrative affairs relating to a portfolio of clients within the Capital Markets team. The Senior Relationship Manager is...

  • Station Controller

    4 weeks ago


    Dublin, Ireland Ryanair Full time

    Ryanair are currently recruiting for a Station Controller to join Europe's Largest Airline.Working as part our of Ground Ops team based in Dublin Airport, this is an excellent opportunity to work with a team responsible for ensuring our Dublin operation runs without issue.As part of this role you will be required to work a shift pattern including days and...


  • Dublin, Ireland CSC (Corporation Service Company) Full time

    Client Relationship Officer/ Cosec Dublin Hybrid, Full time As a Relationship Manager capital markets, you will directly report to the Business Unit Manager Capital Markets. Your main daily tasks will be the following: · Direct cooperation and communication with clients and potential clients · Assuming responsibility for the ongoing support of client...