Customer Service Trainer- Galway

3 months ago


Galway, Ireland EZ Living Furniture Full time

The Company

EZ Living Furniture was founded in Galway in 1998. We are a family run Irish retailer operating nationwide, as well as a full online shopping experience offering delivery throughout Ireland. We are the largest independent Furniture Retailer in Ireland employing over 350 people.


An exciting opportunity for an experienced Customer Service Trainer has arisen to work with our team. This is an office based role in Galway city.


*Please note Candidates will be asked to present training proposals in advance of face to face interviews*


Key Responsibilities

  • Train the team in all aspects of the role.
  • Conduct training needs analysis.
  • Create training plans.
  • Create re training plans.
  • Developing LMS content.


Skills and Qualifications

  • Customer Service training experience 3-5 years.
  • Excellent Communication skills
  • Strong People skills
  • Ability to assess needs and convert them in to relevant training programmes.
  • A track record of SOP training.
  • Be familiar with training best practice and adult learning methods.
  • LMS experience.
  • Retail experience would be an advantage


WHY JOIN US: Look us up on Glassdoor


Benefits

  • We're dynamic and expanding
  • Fun, fast paced & high energy work environment
  • Culture of developing and promoting from within the company
  • Our Generous staff discounts
  • Our pension Scheme
  • Our Bonus Scheme
  • Our Educational Support Scheme
  • Our Discounted corporate rate health care
  • Our free Employee Assistance Programme
  • Our well-being initiatives like our Bike to work scheme
  • Career Development Opportunities
  • Continuous professional development with dedicated training resources




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