Customer Service Representative

5 months ago


Galway, Ireland Smyths Toys Full time

About the Role

We are currently recruiting for seasonal Customer Service Representatives to join our team at our Head Office, Galway. If you have a passion for Customer Service, are commercially aware and can hit the ground running, then Smyths Toys could be for you

Our headquarters in Galway has over 200 employees, with additional offices in Lille and Cologne. We operate over 280 physical retail stores in Ireland, the UK, Germany, France, Austria, Switzerland and the Netherlands, together with a substantial online business in each country.

Initial Contract Type: Full time  Temporary Fixed Term 37.5 hours per week Shifts patterns available: Saturday to Wednesday & Wednesday to Sunday Salary: €26,000 per year 

Responsibilities:

Ensuring that our customers are provided with a high quality level of customer service over a range of communication channels, but primarily across phone and email channels Responding to customer queries in a timely manner, and in accordance with company procedures Using your product and system knowledge to solve problems for customers Maintaining a positive, empathetic, and professional attitude toward customers always Providing administrative support as and when required Adhering strictly to data protection and confidentiality laws Working towards daily performance targets as outlined by the Management Team Working as part of a team to achieve high customer service satisfaction

The ideal candidates will:

Have previous customer service experience Have great attention to detail Possess previous admin experience - ideally working in a role where IT systems were used daily Behave in a professional manner Possess excellent communication and interpersonal skills Be highly organised with a good knowledge of Microsoft Word and Excel Have the ability to multitask

Benefits:

A benefits package inclusive of: 23 days annual leave rising according to length of service Defined contribution pension scheme on commencement In-store discount Company sick pay scheme Enhanced maternity and paternity payments Life event gifts Length of service awards Life assurance cover Employee assistance programme Bike to work scheme An active Sports & Social Club.


  • Galway, Ireland Cpl Resources Full time

    Customer Service Representative Late Evening Shift Our client, a Galway based healthcare business, seeks to hire a customer service representative. This is a permanent role reporting to the customer service manager. This is an on-site role. 5pm to 1am working hours. This role will be Monday to Friday working hours. Having a car for transport is essential as...


  • Galway, Ireland PEL Group Full time

    Production Equipment Europe is a leading industrial distributor supplying over 90,000 products to customers nationwide. We are currently recruiting a Customer Support Representative in Galway to play a critical role in maintaining and providing critical services and products to a growing number of clients internationally. We are seeking an experienced...

  • Customer Service Agent

    3 months ago


    Galway, Ireland Barna Recycling Full time

    Role Summary:Joining a team of 7 Customer Service Representatives and a Team Lead. The customer service agent is a 'people Person' and provides a professional and customer-focused skill set. The customer service agent helps our customers by providing information on our products and service, answer questions, and managing complaints.  Customer Service...


  • Galway, Ireland Savvi Recruitment Consultants Full time

    Job Title: Customer Service Representative - Hire Purchase/Leasing Location: Galway Job Description: We are seeking a dedicated Customer Service Representative to manage hire purchase and leasing queries. The ideal candidate will have strong communication skills and experience in financial services. Key Responsibilities: - Respond to customer inquiries...


  • Galway, Ireland MathWorks Full time

    Job Summary Job: 33892-SOD Location: Department: Why you’ll be excited by this role… It is almost unimaginable to think of a technology that has not been influenced, impacted and in many cases made...


  • Galway, Ireland MathWorks Full time

    Job Summary Job: 17258-SOD Location: Department: Why you’ll be excited by this role… It is almost unimaginable to think of a technology that has not been influenced, impacted and in many cases made...


  • Galway, Ireland Radius Full time

    The role … The role requires someone who can deal with a wide range of DCI fuel card customer queries received by telephone and email in a constantly busy office environment. It also involves providing sales support to DCI Account Managers.If you are coming from a Customer Service background looking to join a successful company which offers progression and...


  • Galway, Ireland Radius Full time

    The role … The role requires someone who can deal with a wide range of DCI fuel card customer queries received by telephone and email in a constantly busy office environment. It also involves providing sales support to DCI Account Managers.If you are coming from a Customer Service background looking to join a successful company which offers progression and...


  • Galway, Ireland TitanHQ Full time

    TitanHQ is proud to be Ireland's largest indigenous cybersecurity company, protecting thousands of customers globally. Working at TitanHQ means developing and delivering cutting-edge technologies and innovative solutions to meet the cybersecurity needs of our SMB and MSP customers. Our award-winning SaaS solutions include spam filtering, DNS filtering,...

  • Customer Service

    3 weeks ago


    Galway, Ireland Logstrup Ireland Full time

    Customer Service / Office Assistant Company Overview: Logstrup Ireland Ltd specializes in providing high-quality, custom-built electrical switchgear solutions. Their primary focus is on delivering innovative, reliable, and efficient products that meet the unique needs of various industries, including data centers, renewable energy, and infrastructure...

  • Customer Advisor- ROI

    2 months ago


    Galway, Ireland B&Q Full time

    What's the job? Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great. You’ll have the opportunity to be...


  • Galway, Ireland SGS Full time

    Job Description Our offices are open from 9am to 6pm Monday to Friday (excluding public holidays) Reporting to the Licensing Coordinator & Operations & Quality Supervisor, the successful candidate will be responsible for the following activities: Answer incoming customer phone calls and take appropriate action for each call Strict adherence to...


  • Galway, Ireland SGS Full time

    Job DescriptionOur offices are open from 9am to 6pm Monday to Friday (excluding public holidays)Reporting to the Licensing Coordinator & Operations & Quality Supervisor, the successful candidate will be responsible for the following activities:Answer incoming customer phone calls and take appropriate action for each callStrict adherence to Scripts, Standard...


  • Galway, Ireland CPM Ireland Full time

    DescriptionAre you looking for your next step?  Do you have proven field sales experience and want to move into your next role?   Join CPM Ireland as a Senior Field Sales Representative and benefit from a basic salary of €30,000 + company vehicle; €16,000 OTE uncapped bonus, annual loyalty incentive and lunch allowance! Driving licence is essential...


  • Galway, Ireland United Language Group Full time

    Posting Details Job Details Description Summary The Business Development Representative will be responsible to identify, qualify, develop leads and assist in closing new business opportunities which result in successful, profitable and long-term client relationships. The right candidate will bring to this position: strong organizational...


  • Galway, Ireland CPM Ireland Full time

    Come and join us as a Field Sales Representative on behalf of Electric Ireland, Ireland’s leading, best recognised, and most trusted Energy provider. Basic salary of €25,000 + company vehicle + OTE €12,000 uncapped bonus, €2,000 loyalty incentive, lunch allowance + many more perks! Your Role:You will be directly responsible for driving sales of...


  • Galway, Ireland CPM Ireland Full time

    Come and join us as a Field Sales Representative on behalf of Electric Ireland, Ireland’s leading, best recognised, and most trusted Energy provider. Basic salary up to €30,000 (including 5k car allowance) + OTE €12,000 uncapped bonus, €2,000 loyalty incentive, lunch allowance + many more perks! Your Role:You will be directly responsible for driving...


  • Galway, Ireland CPM Ireland Full time

    Come and join us as a Field Sales Representative on behalf of Electric Ireland, Ireland’s leading, best recognised, and most trusted Energy provider. Basic salary of €25,000 + company vehicle + OTE €12,000 uncapped bonus, €2,000 loyalty incentive, lunch allowance + many more perks! Your Role:You will be directly responsible for driving sales of...


  • Galway, Ireland CPM Ireland Full time

    Come and join us as a Field Sales Representative on behalf of Electric Ireland, Ireland’s leading, best recognised, and most trusted Energy provider. Basic salary of €25,000 + company vehicle + OTE €12,000 uncapped bonus, €2,000 loyalty incentive, lunch allowance + many more perks! Your Role:You will be directly responsible for driving sales of...


  • Galway, Ireland Templetuohy Farm Machinery Limited Full time

    Description Reporting to the Parts Manager, the successful candidate will be responsible for the selling, receiving and delivery of parts and accessories. All the while delivering excellent customer service and dealing with queries relating to products and services supplied by the Parts Department.Essential Duties:• Promotes and sells...