Customer Success Partner Advisor with German

5 months ago

Galway, Ireland SAP Full time

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What you'll do: 

This customer focused role delivers consistant support and guidance around business strategy and transformation topics after the sales cycle has been completed. The role focuses on relationship-building and proactive support activities that in turn promote overall customer satisfaction, product adoption, retention & renewals. The role manages diverse, high profile and/or key accounts.

Key tasks of this role 

- Work with customer assignments located in EMEA region

- Develop a trusted relationship with key stakeholders and decision makers, understand and respond to customer needs bringing the customers value into focus. 

- Understand key elements of the customers environment and Cloud strategy.

- Define and drive a targeted goal-based support engagement plan

- Provide personalized Quarterly Release Review to support customer to develop an appropriate strategy that maximizes feature adoption.

What you bring:

You have a proven record of successful account management, you are a proactive learner & creative problem solver who thrives in a fast-paced environment. You enjoy interactions that lead to ultimate customer success and satisfaction. You are detail oriented particularly with communication and documentation.
- Customer orientation and focus on quality, as well as skills to interact/collaborate with customer IT and LOB decision makers
- An understanding of IT landscapes and lifecycles with a specific focus on SAP Solutions during transitions, implementations and operations phases for cloud, standalone or Hybrid (e.g. Cloud and On-premise)
- Knowledge of SAP Preferred Success
- Previous Customer Success Management experience is a requirement
- Previous experience working globally within dynamic teams 
- Knowledge of SAP Preferred Success and the included service offerings is an advantage
- Knowledge of SAP Cloud solutions is an advantage
- Previous Customer Success Management experience is an advantage

- Fluency in English & German essential

Meet your team:
The Customer Success Team strive to further improve our innovative service portfolio and our customer engagement programs. By increasing our delivery efficiency we aim to increase business outcome for customers and accelerate time to value.


We operate a Hybrid working environment where our Pledge to Flex model allows for Flexible Working options. This position can be based in the Galway or Dublin locations. Please click on this to discover the vast array of benefits made available to SAP employees.

​ Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

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